TERRIBLE service from this towing company. The driver was incredibly disrespectful as was the receptionist when I called to talk about the issue he was extremely rude and said "He didn't care and it wasn't there problem " and that he was going to hang up the call when I explained my car had only been parked for ten minutes(car left on) while I helped a friend set up for her engagement surprise at her apartment really quick. When I asked for the car to be dropped (as it was just getting hooked), the driver demanded I pay one hundred twenty-five dollars through a direct Zelle transfer to his personal account. This felt completely unprofessional, corrupt, and like a total rip-off. read more

Honestly this is the most unprofessional towing company ever ! full of disrespectful people especially the youngest lady there, who works as "receptionist " at the front desk! she had the ugliest attitude Ive ever seen. No good customer service at all from any of these people. the place itself looked like the inside of someone's apartment. They had kids shoes and baby bottles on the floor in the front and also had their kids running around in the back like hello? It's supposed to be a professional establishment! to add to this Cristian Luna, who is the guy who towed my vehicle tried to charge me 250 dollars when I stopped him while he was inside my apartments still! when the drop fee is only supposed to be 150 ! So he basically tried to take an extra 100 for himself to keep. These people are a joke and they will try and get you for more money ! read more

Absolutely horrible experience. My car was towed by Advanced Towing due to a parking-related HOA violation in my neighborhood. When I went to retrieve the car the next day on their lot in Indio, I discovered that my car--along with many others on the lot--had been broken into. My car was fortunately unlocked, so my window wasn't shattered, unlike several others whose windows were broken. However, they did manage to steal my credit cards, clothes, and AirPods. When I asked the employee about the break-ins, they said it was very common and that there was nothing they can do about it. A police report was filed, and I also submitted a formal report to my HOA regarding the unsatisfactory vendors they are using. I don't understand why Advanced Towing continues towing vehicles when they know cars on their lot are routinely broken into. There is an extreme lack of care and responsibility for customers' vehicles. There are no cameras, no secure fencing, no security, no dogs--nothing to protect the cars in their possession. If your car gets towed to this location, I am extremely sorry. Completely unacceptable. read more

Advanced Towing - Theft. - Towing Near Me - Palm Desert, California

In a world full of bad towing reviews I want to sing the praises of Eduardo Guzman. My husband's car needed to be taken to the dealership after breaking down on the 10 Freeway the previous night. My husband had had a terrible time with a different tow company the night before and just wanted the car picked up and delivered safely. Eduardo was amazing; it was a difficult job loading the car as it was stuck in gear and couldn't find the release; apparently a flaw with the F-Pace Jag. However, the car was loaded and delivered as requested. Thanks Eduardo, your customer service was above and beyond, you were patient, kind and professional, a credit to Advanced Towing! read more

Really bad service not only was the original wait time about an hour and a half when booked through AAA afterwards i was forced to wait an extra hour. They must have had a busy day because the driver was making some pretty fast and sharp turns which made the whole ride really uncomfortable. read more

horrible customer service. do not use this company truck was not ready for picking up because an employee put another ca in front and took keys, waited over an hour to get my truck out. read more

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Just wanted to say thank you JR Reyes for all the help and quick response. Broke down on Monterey and Dinah shore not a good place for a breakdown in the middle of the night but with help from riverside sheriff's department. Again thanks to Advance towing and JR Reyes. read more

Junior did an absolutely phenomenal job. Customer service and response was A1. Saved my butt Forsure. Thank you guys

Just Say NO to Advance Towing! The technician Christian didn't even call to confirm the address with us! So instead of calling us to confirm the address Christian goes to the wrong address. Then when he finally gets to us 1 hr later he's a complete jerk and already upset that he was even there! First of all we have AAA if they gave you the wrong address then we are sorry, that wasn't on us. So when Christian gets in the truck he presses the brake all the way in, we tried to ask him not to step on the brakes so much because one of our hose being cracked and leaking excessively. You can still put the car into gear without stepping on the brake so much, I would have gladly done it. So Christian puts our truck in neutral then closes the door. (We'll in order to put my truck in neutral, you have to be seated in the truck with the door closed, then place it in neutral.) wouldn't you know that the truck would not roll, so Christian gets back into my truck and repeatedly steps on the brakes all the while my brake fluid is leaking out the crack. I pointed out that all the fluid was leaking and he got upset . Mr. I know my job said " we'll your not letting me do my job, you need to call someone else to tow your truck!" After you drained what brake fluid I had left hopefully nothing else needs to be fixed now. Or your will be hearing from my lawyer. I hope you get FIRED! read more

Jorge was quick, on the ball and personable. Had a flat tire that wasn't holding air. Called my insurance and they were contacted and I'm happy they were. Thanks Jorge. Great employee! read more

Advanced Towing - Advanced Towing - Towing Near Me - Palm Desert, California

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People working for this place are nothing but a bunch of dishonest, disgusting, scamming pigs! Was told by Cassandra it'd be $84 per day estimating a total around $400 for 4 days. Walked in on THE MORNING OF THE 4TH DAY and just because they can and/or say so, increased the total to 5 days at a $730 fee, which even then for a 5th day would've turn out to a total of say around $500. And though they more than likely care less about this and other reviews because they're getting their money regardless, may this serve to anyone having the need to deal any sort of business with these things, be very wary and if possible obtain quotes/pricing in written form for your benefit. read more

We had our truck towed her after a thief. They are really great to work with. After it was towed we needed another additional tow to dealership and they were more than fair with the whole process . read more

Advanced towing is hands down the best towing company we have come across. Our BMW was involved in a car accident in Indio and was nonfunctioning. We are located in the bay area and after several attempts with our TRIPLE A, other towing companies & a shipping companies. they were unable to assist us with the process. We called advanced towing, they were quick & very helpful. Within 15 minutes of us calling they met us at the pick up location. JR assisted with hauling our car onto a flatbed we rented from Uhaul. The 112 degree wether did not stop him from assisting us, He was efficient and super quick! Both him and his Dad were very helpful and understanding during this stressful time. From the beginning of the conversation, they walked us through the complicated process and were very honest on Pros & Cons. We offered JR a tip for his great work & he very humbly denied. JR even followed up with us after we left & were on our way back home. We appreciate Advanced towing and most definitely recommend them for ANY SERVICE!!!!!! God Bless them read more

Great staff and drivers and a pleasure to meet. Although you need a tow after your car fails or even worse an accident, Advanced towing sure knows how to make it less painful. The driver Luis was quick, efficient, and really nice. You can tell he knew what he was doing, and I won't forget him for all his help. read more

This place is full of a bunch of dishonest untrustworthy people I had to get my car towed and they told me it would be a flat rate of 100 dollars because I was in the same town and then when I went to get it they said it was 300 dollars not only that my car was scratched and the inside was complete covered with grease do not need use this company a bunch of scammers dishonest people read more

Worst service ever !! Had to call 10 times before someone even picked up , long story short I didn't even get helped out they kept sending me to voice mail after the time they picked up ! read more

This towing company is horrible, i spoke to one of them and ask for a price Saturday he told me it's cheaper to get it Monday, we got it Monday the price goes up I don't know if he knows what he is talking about, keep denying that he didn't say that # To me and my husband if you call them record your conversation with them because they don't know what they are talking about record so you have a prof that that's what they told you. They could have said they are wrong but saying didn't say it didn't know where the # from just horrible. read more

Had my vehicle towed with this company, and In transit from point A to B the keys got lost I called the company to get it resolved and no luck, we have video surveillance footage and witnesses that can proof me giving the keys to the driver of the tow truck , now the company is saying they are not responsible for the keys lost and the driver is saying he never received the keys from anyone clearly lying to his boss and everyone involved in this situation, now I'm at a financial loss of of $500 + to get a new key blade made and alarm fob. read more

This company answered the call to come and pick us up when Extreme Towing left us stranded after accepting the call from our insurance.

My car died while on a pleasure trip to the mountains of Idyllwild. It was a Saturday and I had no towing options as there is only one available tow truck in Idlewild and it was not available to leave the mountain on Saturday. Advance towing drove all the way from Indio to Idlewild which is about 60 miles to bring my car back to Pep Boys. They did it without hesitation at a decent price and kept me posted throughout the entire process without me even present because I took a Uber ride home. By the time I got home they were in the process of transporting it, got it safely to the cathedral city Pep Boys where I get my repairs done and had dropped its keys in the after hours dropbox. A seamless operation that could've gone very badly without there expert help. Thank you Irwin, the driver that performed perfectly! This is about the third time in a year that Advanced Towing have came to my rescue. Much thanks guys!!! read more

I have never used this company before and I was very happy that I did. My moms vehicle died and I tried everything to get it started. After many failed attempts I gave up and called all the tow companies I most commonly saw. I am not a AAA member so it was a shock to find Advanced Towing with such a great price. I called Plaza Towing, ABC Towing & Rons Towing and all wanted $150.00+. When I called Advanced Towing I was happy to hear they only wanted $85 for the same distance I got quoted for by the other companies. I got the nicest lady on the phone and an equally as nice tow truck driver. The driver got to my location way sooner than the hour I was told over the phone. I will be using them again for all tow needs and I will be recommending them to friends and family. I thank both the lady & the driver for being so nice. Hard to find customer service anymore read more

Great customer service! Thank you Luis, the driver for taking care of my car and towing it. After having been stood up by another tow company that was assigned to me by road side assistance waiting 4+hrs. Advance Towing was re-assigned to my call and showed up within 25 min. of a 45 min window of time. Thank you Advance Towing :) read more

On Feb. 3rd, 2019 I got a flat on route 10 East near the Cactus City Rest area. My insurance company's road side assistance contacted Advanced towing. Advanced Towing was in constant contact via text and phone call with an update on time of arrival of the driver and location of driver. I must have gotten at least 4 or 5 calls or texts from them, within a 30 minute time frame. Driver was onsite in 25 minutes. They towed me to the tire shop and left. after my tire was repaired, I got in my car to drive away and I noticed a knocking coming from the front where my car was hooked for the tow. I drove to the nearest Chrysler Dealership. The dealer put car on lift and found the sway bar was pulled from bushing. I called Advanced towing, they sent the driver over, he met with the dealership's mechanic, they showed him what they found, and without hesitation the tow driver said they would pay for repairs.. Advanced Towing , ERVERYONE I dealt with were very professional and friendly. I would recommend them to ANYONE... Great, Great service... Thanks Advanced... read more