This facility is an unclean, neglectful, and abusive workplace with no genuine concern for elderly…read morepatients or those who cannot advocate for themselves. Based on my family's experience, residents are taken advantage of and severely neglected. My mother's condition deteriorated due to the lack of proper care. The neglect was so extreme that she went from being hospitalized in the ICU to being placed on hospice. No family should ever have to witness this happen to their loved one. The environment is unsanitary, and the staff showed a disturbing lack of compassion, accountability, and basic standards of care. What happened to my mother should never happen to anyone. I am currently in the process of seeking legal representation because of the severity of this neglect. If other families have had similar experiences and would like to share them or help support a formal complaint or letter, please feel free to reach out. I strongly urge families to be extremely cautious before placing their loved ones here. I do not recommend this facility.

This establishment falls short of expectations and is not an experience we can endorse. Food is in…read moretiny portions, disgusting, and unhealthy. We believe that the employees at Chelsea's place are stealing food and serving leftovers. This place will be reported to the Connecticut attorney general. The facility smells like urine and the floors are dirty. The elevator does not work well. Taking stairs is safer. Protect your cherished family members by ensuring they are not left unattended in this environment. It is crucial to understand that the dedicated nursing staff may not possess the same depth of emotional connection or personal investment in the well-being of your loved ones as you do. The employees here also need training and education. They cannot understand your personal healthcare. Do not call this place unless you want to wait for someone to answer.

Legal referrals welcome: Please read below. find me:…read moretcaputo1115 @ gmail.com Mid October 2024, my dear brother was hospitalized- blood sugar was 30, and on a ventilator 8 days and miraculously survived. He was sent to Trinity Hill Care Center for rehabilitation. Unfortunately, 2 days before Thanksgiving he was discharged. I say unfortunately because he should not have been discharged. I was told his discharge included a home health aid that would be visiting daily at his residence to assist him with his blood sugar, food etc. (He wasn't at all able to comprehend even how to check his own blood sugar). No home health professional came to my brothers home. Trinity apparently did NOT schedule this as part of his discharge, but it appears as sheduled on his discharge documents which I have. For 16 days he was alone at his residence, with no help. He could not even walk after 4-5 days. How does this happen? My sweet brother was found unconscious on December 12 and passed away on Christmas Eve. Low blood sugar caused irreparable brain damage. They have no idea how long he was lying unconscious before he was found. I spoke to the home health facility listed on the Trinity discharge docs and they have no record of a phone call, intake, referral, they have nothing from Trinity regarding my brother.They said to me they have no record at all of his name anywhere. This vital part of my brother's care apparently was never put in place. It could have saved him. Likely would have. What happened Trinity? Well I asked and: Trinity Admin named George promised to call me back 2 weeks ago,... nothing. Then again another promise to call me back 1 week ago. ....nothing. This is not care. This is apathy. And this is a dangerous facility.

Trinity Hill Care Center is not for the faint of heart. This facility is so basic that they don't…read moreeven have band aids on the Nurse's Cart. The Staff is Lazy! They are too busy chatting it up among themselves or on their phones. My CNA's have NEVER made my bed, I have to practically beg for Ice Water, When I was sick, they ignored the call light for up to an hour. This place is the worst place I have ever seen and unfortunately had the misfortune of being placed here d/t Insurance.

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.

Charged ~$1,200 for three 30 minute sessions with in network insurance. Insurance knocked it down…read moreto the $700 range. Insane pricing. How is 30 minutes of PT (half of which is going over personal info) worth more than $400? Ask for CPT codes and review here before making an appointment: https://hartfordhealthcare.org/patients-visitors/patients/price-transparency https://www.fairhealthconsumer.org/medical/results/geocompare They are not up front with the pricing and will try to get you to sign up for multiple appointments at once before you see the charges. Don't go here. HHC customer service is also super slow and is not responding to requests for information on the pricing.

This place is horrible. They farm out your name to dozens of home care companies and then you get…read morebombarded with calls.

Avoid This Company -- Extremely Misleading and Disrespectful of Privacy…read moreI strongly advise against using A Place for Mom. My experience researching assisted living options for my mother was deeply frustrating and felt deceptive. After completing their online form, my phone rang immediately. A representative named Jill called to review options in my area and offered to email me a list of facilities. I clearly and explicitly told her not to share my personal information with any facilities until I had time to review the suggestions and decide how I wanted to proceed. Despite this, within minutes of ending the call I began receiving a flood of phone calls, texts, and emails from multiple assisted living facilities--exactly what I had said I did not want. It was overwhelming and intrusive. When I spoke with several of the facilities, they confirmed what I suspected: A Place for Mom routinely distributes personal information immediately to generate referral fees. Several even told me they do not recommend working with this company. Friends I later spoke with shared similar experiences. This company ignored my explicit instructions, mishandled my personal information, shared my personal information, and created unnecessary stress at an already difficult time. I do not recommend using A Place for Mom under any circumstances. DO NOT USE A PLACE FOR MOM! A quick look at YELP reviews will confirm same experiences and their very low rating.

Horrible stay!!! Morning n mid shift staft where attentive however the third shift neglects you. I…read morewas there for 6days i complained of a huge itch at 6:33p sat to the nurse noone took action , they kept leaving the room with the promise they were coming back. The 3rd shit nurse wanted to give me an anxiety pill, because she claim i had anxiety!! noone took care of till this matter till 12hours after. Because i called my aunt at 4:43a sund to speak to the lead nurse to come see me, that i was itching bad . She told her that noone let her know about it. However when she came to the room,she feared the bumps an blood coming out my skin. She qiickly take action after ignorying me and she knew all along. I wanted help a few hours after due that the itch became stronger, the 1rst shift nurse smirked an looked at me as i was a psyco!!! I became one after , i called 911 had the ambulance picked me up , took me back to the ER!!!! I was diagnosed with "SCABIES " Yes WTF!!!! The same nurse on my rec clearly "said some ppl are itching to" Anyone that have people in there , please check on them daily. Sheets are made but never change ,food is nasty an cold!!!!! I was ignored , and talk to like they want to get into a fight. TAKE THEM OUT! AN I SURE REPORTED THIS AN I DO HAV REC TO PROVE IT!!!!! This is not acceptable

They they only get one star because the program dictates in short,the place sucks. just like Susan…read moreF 80% of the staff here I wouldn't trust with goldfish much less a human as a patient here let me give you readers a first hand account. They don't review charts prior to engaging with the client. the couple of weeks I spent on stool softener in the evening a stool hardener in the morning. Ahh... good times .I've been asking for about three weeks to see the surgeon who did my surgery .the head nurse who was supposed to handle that refuses to follow up. the CNA's. Will treat you in order of popularity. Pray you don't wet the bed ,you will sit in it for a while. I can go on, but I figure you get It

The place should be shut down permanently! Read the reviewd!! Horriblr!! Husband suffering for 11…read moremonths now! The doctor said 3 times now there is nothing wrong with him & that they are not doing their jobs! The director Jen is a liar & very deceitful!. I sent a fax to state atty general Tong of what's going on!@ I had to have police intervention etc!! Years ago the place burned to the ground & due to their neglect multiple people died!!

Recently, my mom stayed at this facility for two weeks. The staff was so kind and very patient…read morewith my mom.

I was recommended this program by my doctor while dealing with a lot of pain and discomfort, and I…read morecan wholeheartedly say it's been an amazing experience. In just three weeks, I'm already feeling so much better physically and able to complete tasks I had been struggling with for a long time! The team is very flexible with scheduling and really pays attention to detail. I appreciate them so much and recommend this place 1,000%! Special shoutout to Lauren thank you so much!

From the owner: Now Open! FYZICAL Therapy & Balance Centers - West Hartford is unlike any therapy clinic you've…read morebeen to before. At FYZICAL Therapy & Balance Centers - West Hartford, our highly skilled, compassionate team of physical therapists are 100% focused on achieving optimal health and wellness for you so you can get back to living the life you enjoy. Unlike other therapy clinics, you will receive a specific program designed uniquely for you. NO 'one program fits all' here. There is NO other you! Call today for a screening or appointment: (860) 733-1200