I just wanted to give a shout out for Tiffany at the front desk of Radiology Associates in Owings…read moreMills. I was seen recently for additional tests after a mammogram and I was really worried that they would find something on my screening. After driving an hour to get there around 9 am, I was told that a machine was down and it was going to be a longer wait than anticipated. Tiffany was so professional and kind, giving me updates on the time, and I was able to sit outside in the courtyard while waiting. I was very appreciative of her kindness, especially as I was so worried about the tests I was to undergo. Thank you Tiffany!

I've been visiting this Imaging center for 5+ years for my annual mammogram and it's always been a…read morepleasant experience. From telephone scheduling, until leaving after exam, great interactions. Everyone I've ever encountered has been very professional, and gentle. The office is easy to locate, clean waiting room, super quick self check in, great radiologist, and comfy changing rooms. I will certainly continue to have my annual exams here as they make me feel respected as a patient.

Outstanding experience. They accommodated my appointment needs even though I was in a hurry to get…read morethe scan done to make a physicians appointment. No muss, no fuss. Clean, quiet office environment with staff who knows what they're doing. Seen on time. Nurse got the IV going with one stick. MRI was read and report issued before I got home! All in a 5 star experience.

Great place, even better nuclear med technologist. The nuclear med technologist (older lady) with a…read morelot of sarcasm, was just so nice and comforting. She made my experience so much better because I was quite nervous she calmed down. It was super easy my gastric emptying appointment I had done.

Extremely disappointed with my experience at Washington Radiology Center in Sterling,VA…read more I had a thyroid ultrasound in April 24th and more than 3 weeks went by and my ordering doctor never received the results. After waiting and hearing nothing, I finally called myself and learned the results had apparently never been sent to my doctor. Patients should not have to chase down imaging results and wonder whether their results were reviewed or communicated. This isn't just an inconvenience, it's a patient care issue. People get imagining done because they are trying to rule out or evaluate potentially serious conditions. If someone simply assumed their doctor had received the report and didn't follow up, important findings could be delayed. Definitely find another center if you care about your health.

The scheduling experience left much to be desired and brought me pause because if this is the first…read moreimpression, I'm not sure about how the appointment itself would be. I originally called this practice because I had heard they offered a more comfortable open bore MRI experience, but when I asked the scheduler about it she told me that only closed was offered. I told her that the website mentioned it, she then responded that told me she wasn't aware of that. Hmm. Odd. Maybe I need to speak with someone else then? But for now let me just get on the books, I thought. Well, that's when the frustration continued because I found myself repeating basic information over and over and over again. I got to the point where I would intentionally add more pauses when repeating the information, the scheduler would repeat back the information to me...but then moments later would ask me to repeat the same information again. Is this how everyone at the clinic will be? Not listening the first or second time, therefore requiring me, the patient, to constantly repeat myself when it comes to an already uncomfortable experience? It didn't inspire confidence in me, that's for sure. They also talked very low, like they were shy -- I had to ask them to speak louder several times, then they would barely increase the volume. Think just a hair above whisper-soft instead of average tone. The low end of the volume dial on an old radio instead of right in the middle. Now that I'm reading the other reviews here about how their appointments went...I feel like I might have been better off just sticking with the Radiology clinic I normally go to instead of trying a different one. I'd recommend that the clinic train its support staff and coach them on professionalism, as they are often the first-line impression and can sometimes make or break an experience for the patient. Have them speak confidently and in a steady tone (not above a whisper). Teach them active listening skills, ensure that they have decent reasoning skills (the scheduler got my address confused for the doctor's address -- although the MRI order clearly noted which was which). Furthermore, have them versed on what is offered and what isn't. I had to explain to the scheduler what I meant with "wide-open bore MRI" although that's exactly how it was described on the website. Shouldn't they be familiar with that and able to talk to it when a patient asks about it? I'll more than likely go back to my old clinic, at least I know what to expect with them and they've been pretty consistent with their service over the years.

For the other office on the 3rd floor the Mammogram Imaging, the receptionist is unfriendly and…read moreconducts herself unprofessionally. Melody, who does the imaging is professional.

I was called back for a second Mammogram and the lady that scheduled me did not tell me I needed a…read morereferral. I work in Glenelg so I left there drove all the way home to Taneytown to shower then drive all the way back to Westminster to be denied. The nice lady there was very apologetic! She said the staff that scheduled me was supposed to tell me I needed a referral! Lots of gas and time wasted! Also, the lady that scheduled me was supposed to schedule me for a sonogram but did not. ugh

I had a great experience here with all staff from front desk starting with Lynnette she was so…read moresweet and kind. That's what we need when going through a hard time. Sharon the Nurse was great. She took me back a to have a Stereotactic breast biopsy. Then I met Lisa the nurse and Dr. Ozgun. They both explained the procedure to me and said I wouldn't feel anything more than a little sting! My anxiety was extremely high but during the procedure Dr. Ozgun explained what he was doing while Nurse Lisa rubbed my back and held my hand. Amazing, that I hardly felt anything! even barely felt the sting to numb me. This was a great experience! Thank u for being so great, kind and supportive. Then I get a call today from Dr. Reaven to let me know the biopsy was benign. Thank God! Dr. Reaven so so kind I wanted to jump through the phone and hug him. I can't say thank u enough for ur kindness and professionalism. A great experience! Karen Simons

2.12.26 I had an…read moreappointment for an ultrasound. I appreciated Trish and the manager helping me sort out insurance coverage. They went above and beyond.

This was my time of the year for my annual mammogram. This location was able to accommodate my…read moreschedule in between work. The staff was kind and my mammogram went smoothly. There was a mixed up with my provider order however, the staff was able to call and get it straight very quickly so it really didn't affect my appointment time much at all. Great experience. I will definitely return.

Missed a lower skull tumor of significant size over a year ago. Now big problems have arisen. May…read morelose functionality of critical cranial nerves. Disappointed to say the least.

This facility called me and left voice mail on my cell phone to tell me something was "wrong or…read moreabnormal" on my mammogram, which may not be the wisest business practice. But they were uncooperative in agreeing to request my former mammograms from another facility, to do comparisons of the film. Eventually I picked up and delivered the CD with previous mammograms to them and after 4 days of various phone calls, with unsuccessful information, I took the current mammogram back to Adventist HealthCare Imaging in Germantown. In addition, I paid out of pocket for their radiologist to compare the films. In this interim, I received letters from Community Radiology Associates stating that everything was normal. But Adventist Healthcare Imaging contacted me to schedule a follow up ultrasound and requested orders from my Doctor's office. Community Radiology Associates, Mt. Airy location, is disorganized with poor follow through, rude front desk staff, and possibly incompetent. Adventist Healthcare Imaging was professional, compassionate, and helpful.

I had a good experience here about a month ago when I needed a somewhat urgent MRI. I'd just been…read moreat my primary care doctor's office next door and decided to see if they could fit me in here for the MRI she'd ordered. They could, but of course there were insurance hassles. The front desk staff was very helpful in dealing with the insurance company, and contacting my doctor's office to get them to amend their order so that the insurance approval would go through ASAP. I feel bad for not remembering the name of the staff member who handled this for me because she really helpful during an extremely stressful day for me.

This is my first time writing a bad review, ever. I do not believe in bad reviews because I…read moreunderstand life is tough and we are all only human, especially since I work in healthcare. However, I am beyond frustrated with this radiology office. I am a healthy, young adult who previous tore an ACL. I was referred to this office from Dr. Packer right across the suite. When I walked across the hall to schedule my MRI, I told the woman at the front desk I did not want the procedure if I had to pay out of pocket as it was not an urgent case and funds are short for me, currently. She reached out to billing and got back to me a couple days later that I would not be charged anything for the appointment. Next thing I know, a $316.00 bill came in the mail for the appointment. After several phone calls to the office, billing department, and eventually my insurance company, it was found the charge came from a $300 deductible and a coinsurance payment. The office has written documentation claiming they told me I would owe nothing. There is also written documentation from billing that mentions the deductible, yet still states I owe nothing. A clear error was made on this office's part (for which the manager even claimed "it was our fault"), yet the manager says she cannot write off the charge and I am still responsible for the $316.00 burden. Like I mentioned, I WOULD NOT have went through with the procedure if I had to pay even just $50 let alone $300. I cannot believe that even with written documentation stating I owe nothing, I am still required to pay this bill. Do yourself a favor and find a diagnostic imaging center with a staff that treats their patients with integrity, or at least a competent billing department that can understand insurance policies. There are plenty of other offices in the area. Side note: I will say, the patient care I received here was excellent, but I'm sure one can find plenty of other kind people to place them in a diagnostic imaging machine and press a few buttons elsewhere.

This doctor Scott Charles Buckner is a menace to society he ruins women and then talks to them in a…read morecondescending way he caused me to have my branches of my veins in both legs to be redone nerve damage I have permanently the new doctor said so and I have bone damage. He also cause damage to my face he allowed the nurse to inject me with silicone I know this because for 2 years my face stayed the same look like I had an upside down lip also the new doctor told me I asked him about the nerve damage he said yes I would have nerve damage and that they did the best they could I'm also going to have the scars on my leg that he made look like somebody put cigarettes out on my legs also my knees are sunk in look like prunes also I have nerve damage to the face so I had to see a plastic surgeon for that I was told facelift. Well I told Buckner what the plastic surgery said turns out the doctor was right I saw another plastic surgeon and that plastic surgeon said let's wait and see I said I've been waiting to see for 2 years finally decided to go with the second plastic surgeon starting out the gate is going to be 5,000 for the lower part of my chin I have pictures I'm going to prove it Dr Buckner is a slick oil salesman that will sell you a goat and tell you it's a donkey I've also contacted the board of Physicians well he must have knew somebody there because they closed my case and telling me that they took it seriously. I informed them there's no way because the second set of evidence is on its way from the from the vein doctor and the plastic surgeons well they kept me on hold for 15 minutes and then said to me well you can send your evidence in I said oh but my case is closed but you want me to send evidence in okay the caseworker name was Madeline, and the person that sent out the letter name was Eunice, well she must be a part of that group that Dr that Buckner, goes to Jamaica with because when they said they took it seriously and I know they were lying I contacted the governor's office and they reopened the case and sent all my records and proof to the health department especially now that we all know it was silicone injected in my face by the nurse Nicole who Alex knew had a gray suitcase with black on it and I told him that when I talked to him on the phone he claims he don't be around her as anymore well Dr Buckner asked me to trust this woman and I did three times I said no to him and he said come on so I did. Buckner injected me twice with Botox so he said it was trying to make right of it he knew what had been done to me I also have nerve damage in my face oh and let's talk about a month ago and I have proof for that clindamycin cream cuz I was taking the pills for my face I woke up in the middle of the night to leakage happening in my face it was whatever that nurse of his former nurse put in my face here are the pictures to prove it and my medical doctor saw my face and prescribe clindamycin cream. oh let's talk about the sunken leg on the left leg the medical doctor saw both of them when they look nice after he had did some work and then when he wanted to do vein work he sunk my left leg I also had to be prescribed clindamycin cream for the whatever it was that leaked out of my face my doctor saw it she's a witness and two plastic surgeon are witnesses now in the case is with the health department I hope they shut you down sir, you did not try to reach out to me nor apologize you think I'm going to go away but I got news sir I'm not going anywhere and I'm going to tell everybody exactly what you did and I'm going to go on every social platform that I can find and put all your stuff up that you did to me. And the back of my legs look like I have lymphedema and he knows my back of my legs never look like that before. He tried everything talking about lose weight do it look like this that's the leg of a obese person this man is a real shyster. Slick oil salesman him and his wife Carrie Buckner, It's All About the Money with these people folks and don't say you have not been warned and I find it awfully funny that my review and two others that he did wrong reviews disappeared but I'll be checking every day. And I'll be putting them right back up not the same man I knew for 13 years we never had an argument or disrespect towards one another now he wants to go and call women emotional. crazy. or oh let's try this one on for size maybe family history famous for that one. And when he knew medicine messed my right foot up because I show my feet veins popping out this son of a biscuit had a nerve to say old age and he's older than me. We women even the men got a kick out of that one the new doctors that's that's trying to fix me up. LOL and guess what my medical doctor knows what both of my legs look like and she saw the sunken in leg on the left leg face too she prescribed the cream so I guess she's lying also pictures are worth a thousand words

I could not recommend Dr Buckner enough. He always takes the time to explain what is going to…read morehappen at my appointment, is friendly and generally the happiest Dr I've ever been to.