Let me start by saying this would have easily been a five star review had I not experienced the most surprisingly unprofessional customer service directly following my last visit.
The first time I visited this location it was because I forgot my doctor referral at home while visiting a different location and therefore needed to reschedule. After a call to the customer service/appointment dedicated line I was extremely pleased a new appointment was rescheduled for later in the same day as my missed appointment at this location.
When I arrived I was a bit nervous. Radiology is not something I am used to. My anxiety was put to ease when I had two very kind technicians. One each, for two separate imaging request. The first image was a bit awkward due to the location of the images being requested. The second was the most knowledgeable visit I've had to any medical facility. I was advised to contact my insurance company before the service began to see if they would pay for an upgraded image, which they did. Had the technician not shared this little gem I would have been stuck with regular ole images. The tech continued to talk me through the process and chatted me up like we knew each other for years. I was free to ask questions and felt extremely comfortable.
It was due to the 2nd technicians impeccable customer service that I opted to visit this location a third time for yet a different image request. I arrived early, filled out paperwork and paid my whopping $723 payment. I typically don't add pricing in reviews but this is an important factor as I see it for why I was so taken aback at the end of the visit.
I go in the back and am instructed to change, remove jewelry, yada,yada, yada. I wait in a small waiting area until it's my turn to enter. From across the hall a technician yells my name and I walk over to the magnet room (MRI). It was early evening (6:45ish) and no other patients were in the same location, however, I did not care for this approach. I hop on the table and I'm told I will be getting an IV. Hold the phone, a what? For what? The technician notices my anxiety and says well you don't have to get it if you don't want to. I ask what is it for and she says Contrast. Umm, I didn't go to medical school but my orders specifically say with Contrast so I didn't think it wise to go against dtrs orders. So, I explain I'm a hard stick, very hard, and I don't want to be stuck multiple times. Tech tries and sticks and can't draw blood. Ask if she can wiggle it some. I quickly say no. She goes to get someone else and thankfully things start flowing as they use the top of my hand. I wish I was told Contrast is administered via IV before my visit. I would have hydrated appropriately and would have been mentally prepared.
I'm nervous, I didn't think I would be but I was. I start to wonder if I'm claustrophobic and today is the day I will find out. Thankfully, I made it through, wasn't bad at all. It was cold and it was noisy, but not bad. I'm directed to get dress and provided directions to the exit.
Here is when things get messy, after I get dress I start to wonder about the contrast, will I receive any follow up instructions? when will results be ready? etc. I look around and there is not a soul in sight. I even looked in the window of the employee only kitchen area. I decide to make my way back to the reception area. Receptionist (for lack of knowing official title) is busy. I wait, several feet (as far away as I possibly can) until she is finish. As she finishes I say hello and say I have a question about the contrast I received. Meanwhile, two people who were waiting before I walked in head to reception station. Not a problem because I wasn't raised by wolves, I understand. Reception says they were here first. I quickly responded, I've already been seen and I'd like to talk to someone about the contrast I received. She comes closer, visibly frustrated (IMO) and I ask will it pass through my system. She then says, in a room of five other people, you should have asked these questions while you were in the back. Now this is why I posted my out of pocket expenses earlier . For $723 I don't expect this response, for an individual who just received her first ever MRI I don't expect his response, for someone who visited this location once before and had amazing service I don't expect this response! So, I quickly responded I wasn't asked if I had any questions while I was I the back. Reception proceeds to get on phone to call "the back" and I quote says, someone is up here asking a bunch of questions about contrast. She hands me the phone, I ask my one question, I leave.
I have since called to speak with the office manager but have not receive a call back.
I will not be returning to this location. read more
