Hope this clears up any confusion. This location is where they refer you to the "new building with…read morethe green roof". Professional, friendly staff. Appointments are on time and accommodating to specific needs. Been using this location for several years, many times.

This is now Luminis Health and should be avoided. Practitioners have trouble getting results…read more They utilize the practice of direct charging patients, even if they have referrals. That way they don't spend time getting preauthorization and billing insurance.

SCHEDULING: I got a same-day appointment here, which is really great. I was going to have to wait a…read morewhole 'nother week to get an ultrasound somewhere else. Evidently, they take walk ins for x-rays, but you need an appointment for other imaging like ultrasounds and mammograms. APPEARANCES: Both the office and the staff look professional and well kept. I thought it was a little strange that the only magazines they have are Sports Illustrated, ESPN Magazine, and other sports publications. The TV was playing a poker tournament, so maybe they cater to a specific crowd? Anyhow, I definitely noticed all the sports stuff. POLICIES: They don't allow you to take any pictures or videos inside the office, which I think means they don't want you to take pictures of your own x-rays or ultrasounds. But maybe there is some other reason... The only thing that rubbed me the wrong way, was that the ultrasound technician wouldn't let me watch what she was doing on the screen. I asked if I could see, and she said there was not really anything to see... I interpreted that as her assuming I wouldn't know what I was looking at, so she didn't want to take the time to tilt the screen in my direction. Guess what, though? They're my guts and if I want to see them, humor me dadgummit! At the end, when I asked her if I could look at the images, she said the radiologist had to look at them first, and she couldn't review anything with a patient. It seems pretty ridiculous to me not to let a patient watch their own ultrasound on the screen and then not let them look at the images at the end either. I don't know if that was her own personal policy or one that the office holds to. TOTAL TIME: I walked in at 3:20 p.m. and walk out at 3:34 p.m. Very quick turnaround! OVERALL: I would come here again if I needed x-rays or other imaging. Next time however, I think I'll be more assertive asking to see my images. But overall it was a quick and painless experience.

I don't see the point in registering online if you don't get seen ahead of walk-ins. Maybe the guy…read morehad been sitting there for an hour, I have no idea, but, when you put their name and "Walk In" on a giant screen in the waiting room, you're asking for this criticism. Otherwise, the nurse and doctor were great and very informative. Just not happy with the registration process.

I am a 19 year who showed up to this establishment after leaving work early at 8:50 pm 5 minutes…read moreafter they stoped taking "Walk-ins", I was in a very frantic state just wanting someone to check my vitals. I communicated that I was shaking, very lightheaded and felt as if I was going to pass out. I was completely unaware of what was happening with me. I did not feel there was a dire need in going to the hospital only to wait in a room. the woman at the front desk told me she's unable to take me and to sit and wait to see if anyone is willing to check me I sat for another 5-6 minutes and was told to leave because they are not able to help me. she then asked if i can drive or if I need an ambulance but there are doctors that can provide simple assistance behind the wall. I told her no and drove myself home. once I reached home my emotions were so high I started to have a panic attack and at that point and ambulance was needed. I am VERY unsatisfied with the care that I received at this establishment while I was the only patient in the office to tend to. If you have children or just going to get help for yourself I do not recommend your better off driving another 5 minutes up the road to Patient First!

Showed up for X-rays for my daughter. Fast service. Love that they take walk-ins and have plenty of…read morestaff. Love that they are kind and gentle with children since it can be scary for them. Parking right out front. And fast results. I will go there again for any imaging I need for myself and my family.

I'm so glad that I have went with another group and can use their radiology. Not once, but three…read moretimes now I have been overcharged, getting a check back from them. The one about three years ago I got was sizable. I got a check in the mail today that the service was performed 4/29/24 and I just got it in the mail today which is the 28th of May 2025. Totally unacceptable. This comes from our HSA and apparently Advanced is so money hungry that they have to have it right then! Why not reverse the amount to the member's card or put a hold on it until it's paid....no, they don't do that. My daughter in law has had the same experience as I did coming off the card and her insurance paid for it totally. She too was hacked over this. Oh well, it works just fine now because the new group actually sends a bill and I pay it as soon as I get it. As for my care, experiences have always been somewhere between great and meh....a lot more of meh though. I've had a number mammographies that I thought they were going to kill me....and just when you thought they got what they were looking for, they call you back for a rescreen. Haven't had that so far with my new place. Time will tell...I just know that they have been much more caring than the majority of techs I've had at Advanced.

Just endured a scheduling nightmare that ended up wastinb 3.5 hours of my time -- and still no MRI…read more the people at the facility are fine, especially the sympathetic manager who helped me figure out other options. But the call center staff that schedule appts are poorly informed, and clearly do not communicate well with the clinics. So what went wrong? First, the scheduler scheduled my 2 MRI appts back to back -- turned out that can't be done in this case. Next, by text, they cancelled the 2nd appt -- with under 24 hours notice. When I dalled the phone number (I tried repeatedly), it just rang and rang -- no answer, no recording. So I called the phone number in a differnt text and was told, "I see your 2 appointments; they aren't cancelled. Just igore that 2nd text!" When I arrived they said, "No the 2nd appt was cancelled -- these procedures can't be done on same day. the call center is wrong. You should have called the clinic (I did but that was the number that went unanswered!) Finally to top it off, they informed me for the first time that this particular center only has the older narrow type MRI machine. So I'd have to lie perfectly still, on my stomach, on the hard surface, with my arm fully extended above my head, for 40 minutes. The tech was honest, "Some people can't do it." I tried it but found it unbearable, especially for my shoulder. Honestly, it reminded me of pictures of the contorted positions Guantanamon prisoners were forced into as a form of torture that leaves no marks. Try it sometime on the floor; you'll see what I mean. I finally left the clinic, vowing to never return to Advanced Radiology. Never again!

Efficient courteous staff and helpful. Had a mammo appt and needed an X-ray which all was done in…read moreabout an hr and 10mins. There was a power surge during this time and many of the machines went down and had to be restarted/rebooted after overheating. The waiting area was clean and spacious, check in process was simple especially since you complete everything online now, biggest improvement. Each tech was knowledgeable and friendly I'd use this location again

My husband went in with chest pain and flu symptoms. Confirmed he had the flu. Initially didn't…read morewant to prescribe anything and didn't do anything for the chest pain other than get an xray if it doesn't go away. This used to be my go to place but not anymore. Two days later we were in Patient First where he was diagnosed with pneumonia as well.

New owners have messed this place up!…read more We have been to this urgent care a few times Before the new owners took over and it was a good experience. Now I have gotten 2 bills for a visit over 4 months ago due to the wrong insurance being given to third party labs. When I called this office to verify our insurance they have the correct information at the front desk. I asked for the billing department and was told they will have the same information so it's a waste of time to call. I still called and got forwarded to a voicemail mid business day. These labs are getting the wrong info from somewhere but I won't know because billing doesn't answer their phone. I'll be finding another urgent care from now on. They get a 2 because the visit was mediocre and not treated as "urgent" but we still got seen.

The scheduling experience left much to be desired and brought me pause because if this is the first…read moreimpression, I'm not sure about how the appointment itself would be. I originally called this practice because I had heard they offered a more comfortable open bore MRI experience, but when I asked the scheduler about it she told me that only closed was offered. I told her that the website mentioned it, she then responded that told me she wasn't aware of that. Hmm. Odd. Maybe I need to speak with someone else then? But for now let me just get on the books, I thought. Well, that's when the frustration continued because I found myself repeating basic information over and over and over again. I got to the point where I would intentionally add more pauses when repeating the information, the scheduler would repeat back the information to me...but then moments later would ask me to repeat the same information again. Is this how everyone at the clinic will be? Not listening the first or second time, therefore requiring me, the patient, to constantly repeat myself when it comes to an already uncomfortable experience? It didn't inspire confidence in me, that's for sure. They also talked very low, like they were shy -- I had to ask them to speak louder several times, then they would barely increase the volume. Think just a hair above whisper-soft instead of average tone. The low end of the volume dial on an old radio instead of right in the middle. Now that I'm reading the other reviews here about how their appointments went...I feel like I might have been better off just sticking with the Radiology clinic I normally go to instead of trying a different one. I'd recommend that the clinic train its support staff and coach them on professionalism, as they are often the first-line impression and can sometimes make or break an experience for the patient. Have them speak confidently and in a steady tone (not above a whisper). Teach them active listening skills, ensure that they have decent reasoning skills (the scheduler got my address confused for the doctor's address -- although the MRI order clearly noted which was which). Furthermore, have them versed on what is offered and what isn't. I had to explain to the scheduler what I meant with "wide-open bore MRI" although that's exactly how it was described on the website. Shouldn't they be familiar with that and able to talk to it when a patient asks about it? I'll more than likely go back to my old clinic, at least I know what to expect with them and they've been pretty consistent with their service over the years.

For the other office on the 3rd floor the Mammogram Imaging, the receptionist is unfriendly and…read moreconducts herself unprofessionally. Melody, who does the imaging is professional.