Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Rehab is a commitment from both the patient and their family…read more The Center at Arrowhead is a beautiful facility, private rooms and baths, their staff,is committed to the care needed for your family members. You are part of a successful outcome, bringing good foods, company, and sunshine is key. Food here can be iffy unfortunately but you can call for something else. I recommend this facility, please stay on top of the physical therapy your person is receiving and encourage them to continue when they get back to their room. Thank you Belinda for helping our transition home easily, your support was truly appreciated.

FOUNTAIN HILLS RECOVERY When drugs happen in your life,…read morefirst it's hard to tell cuz druggies are very good liars. If you're reading this bless you and good luck. With the new drugs being dumped in our country (fentenayl) it comes down to paying for good therapy or paying the mortician, period. I am a retired owner of a large NYSE investment company and I know good professional service dealing in intangibles. Sandy and her staff are as professional as you can get, smart, experienced, all with true empathy. Their guidance and constant communication are a true beacon in a difficult time.

If I could give Fountain Hills a zero rating I would. The website is quite deceptive as there isn't…read morean onsite chiropractor, the food is terrible and the housing shown is only for the men who have "stepped down" to PHP (Partial Hospitalization Program). Of the staff listed on the website, only three of the people work there (the founders are listed, but don't work at Fountain Hills). They claim to work with patients who have mental health issues, but it was my observation that anyone with mental health problems were beyond what the staff could handle. Fountain Hills was more concerned about money and keeping beds filled than the actual patients. It wasn't unusual for the staff to coerce, lie and manipulate to force patients to stay. Group and individual therapy sessions were frequently facilitated by unqualified staff.

Not a 5 star Facility. Significant physical Plant issues…read moreand layout. Lost the Heart of a non profit. Poor management at the top nearly bankrupted the whole community.

Quality of care. Response to needs when having a medical crisis is lacking. The so-called food is…read moredisgusting and not safe for human consumption in my opinion. And I don't feel safe at night. Some of the employees are very frightening.

I can't say enough about advance Healthcare. The staff is considerate, concerned and knowledgeable…read morein all areas of hospice care. My mother has suffered injuries from a separate falls. I can't tell you how grateful we are for a number of caring employees. My mother was in need of delicate care both at home and at a shared home facility. The RN assigned to my mother is Robin Anderson who has gone above and beyond the call for care. My mother took such a liking and trust towards Robin. The goal of the hospice team is make sure their patients are comfortable during their final chapter of life. There are so many others to thank Lisa Brewster, Tony Robis, Dave and so many more. Thank you for all you have done for the family and most of all my mother. Tony Perry

DANGER!!! This facility, once regarded as the top choice in the Valley, now poses a serious risk to…read moreevery patient. Staff dismissed repeated family complaints that their loved one wasn't right, refused to call 911, and by the time EMS arrived--summoned by the family--the patient's blood sugar had plummeted to a critical level in the 20s. Staff then withheld the EMS report because the family wouldn't sign an AMA form, despite the patient facing death within hours without that intervention. EMS responders noted they visit this place daily and urged filing complaints, with ongoing reports pending against the facility and the nursing board for nurses who endangered the patient via insulin overdose or alleged similar error. If you value your loved ones' lives, steer clear--YouTube reviews include audio of staff interactions and EMS warnings to families.

I looked at 8 rehabs for a 2-month stay for my husband. As is typical, you have to work within the…read moreparameters of your insurance plan. The first 5 rehabs I looked at in Phoenix and Scottsdale you can not compare to how wonderful this rehab is. This has beautiful private rooms with an en-suite bath AND a private shower. It's hard for me to believe that the Phoenix and Scottsdale rehabs you had to share a room, many were small rooms and some of the rehabs were very shabby. He will be seen by a nurse practitioner or doctor everyday. He will have PT/OT 5x a day. And the nurses have been amazing. What I notice most is, when you push for the call button you don't wait long for someone to come to help. The ratio is 9 to 1 for the nurses. Every single person has the care you would want and expect for your loved one. I drive 20 minutes to get here and I am happy to do so for the outstanding care he needs and is getting.

Spent 10 days (5/5-5/15) at this rehab center and I can honestly say I made the right choice from…read moreday one. This is my second time here, and the level of care is just as outstanding as I remembered. Special thanks to Ms. Keirstin for always bringing positivity and making patients feel truly cared for. Huge appreciation as well to PT Cayley and Michaela--both were incredibly patient, supportive, and instrumental in my recovery. I feel like a new person because of them. The entire staff creates a positive, welcoming environment. The gym is full of energy and encouragement, and you truly feel at home while healing. I also want to recognize the overnight nurse who went above and beyond--checking in multiple times during the night and making sure I was comfortable right up to the end of her shift. I highly recommend this facility without hesitation. Exceptional care, compassionate people, and a real impact on recovery

My husband was a patient for 7 days. We were very happy with his care. His PT and OT were great and…read morehe learned a great deal in the 7 days he was their. I was grateful they scheduled a time with me to go over all his care for home. It really helped with making the transition to home easier. Nursing staff was kind, and did their best to answer the call light in a timely manner. Our dog was welcome to visit which she did. As a health care provider myself, I could not be happier with the care my husband received at this facility.

I am writing this review from my perspective and also on behalf of my husband who was the patient…read more My husband was a patient from 2/15/22 through 8/31/22. It was continuous with 2 hospitalizations during this time. He was hospitalized since Nov 2021 then transferred to this facility on a ventilator. He was very ill, facing one crisis after another on a daily basis. I visited daily- mostly evenings/nights. I observed firsthand how he was treated along with other patients. The respiratory department provided excellent care, the Director Amy always was available for all of my questions, Janice, the Nurse practitioner as well. Her bedside manners were wonderful- she is very caring and thorough. ALL of the Respiratory Techs are great. They worked endlessly to make sure my husband improved and was cared for. This proved to be difficult much of the time as he was very sick. But they always greeted him/us with a smile, they were patient with my questions and they truly cared. They honestly went above and beyond and we are so very grateful. The nurses were also great, they were patient and compassionate. Always willing to help. The CNA's work long hours, were at times short staffed, but they still always provided great care and service. The Physical & Occupational therapists did a great job working with my husband. They were patient and went at his speed. They were successful in getting him to stand and walk. Calli and her staff are wonderful and they really know what they are doing! This facility is not perfect... no place is. The rooms are a bit small but you make it work. The facility is clean, the staff really work hard and my husband says he felt like family were caring for him. It is difficult at times to get through to the nurses, but they are quite busy, sometimes short staffed as are other departments. But I would keep trying and would get through. You can also request an update at the end of each shift which makes it easier to speak to the nurse. We treated all staff the way we would like to be treated and we never had any issues during my husband's lengthy stay. All departments were accessible, they returned calls, they welcomed questions and concerns and they were very helpful. My husband was sad to leave but since he improved greatly, no longer on a ventilator and able to continue recovery at home, we sadly said good bye. Any imperfections this place may have was greatly compensated by all of the wonderful staff- the care and assistance they provided!

My brother was there for several months. He passed due to a bug he picked up. All his electronics…read moresuddenly disappeared. Phone, hearing aids, video game, chargers and usb blocks, even toys were missing. F this place

Excellent case management, excellent food! Great care , therapy team is phenomenal ! I would…read morerecommend anyone looking to heal to come to Coronado

Today, February 3, my girlfriend filled out her menu as she does for each meal. She cant eat the…read moreeggs because she is allergic to soy and notes it every time. (the eggs contains soy) Despite this, she gets served eggs. When she lists cold cereal, she gets served cream of wheat. For dinner, she ordered a cheeseburger and gets served a turkey sandwhich with miracle whip, which contains soy. The nurse was nice enough to go go the kitchen and get her what she ordered and she was given another turkey sandwich, being told that they had nothing else to eat (despite the fact it was an allowable substitute on the menu she submitted.)The kitchen also told her they were unaware of any soy issues, even though she writes in it big letters on the menu she submits it. Also, she keeps copies of all her menus so there is ample evidence that this place doesn't care about what the patients want or need. Stay tuned for what's going to go down tomorrow....I'll keep you all posted. Once again, no response from Courtney, the hospital administrator. He doesn't have the courtesy to talk to me about any issues I have raised. I finally got a call from Heidi the interim administrator. She was very nice and dressed all my concerns. It is still a work in progress but at least someone is finally listening.

This place is unbelievable The staff is very friendly and…read morehelpful It's well organized and efficiently run If you work with them you're going to be getting out sooner than you expected The facility is worn, but the people are unbelievable!

I can't believe this place still exists! My dad, a stoic and proud man his entire life, cried and…read morebegged me to take him out of this place. I could never get ahold of anyone on the phone and worried endlessly until I got him out. He fell one day while left unattended in the shower where he laid for probably 20 minutes frightened and humiliated. I will be pursuing charges with the state.

The second part of hubby's hospitalization was here. The Barrow Neuro Rehab is on the other side of…read more3rd Street, attached by an indoor bridge from the St. Joseph's Hospital main building. You can tell immediately that this side is newer. The unit is unique in that the rooms are mostly all shared. It appears that space is limited, and that may explain why. We chose to stay at Barrow, despite shared rooms, because this is thw place with the most specialized rehab for spinal cord injuries. Thankfully, hubby had a room of his own for the entire stay. The rooms, because they are shared, do not have a sofa like other rooms. But they do have a tall cabinet, a dresser, and a really big t.v. on each side of the room. There is a curtain that separate the two spaces. There are two gyms--a physical therapy gym and an occupational therapy gym, which had a robotics gym. The PT gym has a small indoor track, a short set of stairs, a life-size model car front end, a ride of padded tables,and many machines to work out muscles and practice balancing. The OT gym has a couple of padded tables, a table to sit and do activities for fine motor skills, a weight and stretching machine, and some really cool state of the art machines to help with balance and coordination. Hubby got to use a life-size video game in which you use your legs to move a basket to catch the balls on the big screen. Very cool! There is a real "home" complete with a big kitchen, bedroom, bathroom, and laundry so that people can learn how to safely function in the home with their new limitations. The staff here is top notch. All of them. From the nurses to the therapists to the PCT's (many of whom are RNs in the PCT role for the day) to the doctors. They are attentive and really rooting for everyone to get better. I can't give them enough praise. Nobody wants to have to be a patient here, but if you need a Neuro rehab center, this one is great.

This review is specifically for Barrow's Inpatient Rehabilitation Center, not the surgical or…read moregeneral hospital services--which are already widely recognized and deservedly praised. When I was researching options for my wife's post-surgical recovery, I found very little detailed feedback about the inpatient rehab facility. I hope this review helps fill that gap. Let me start by saying: the treatment my wife received was phenomenal. That's not a word I use lightly. I come from a professional background that emphasizes planning, execution, and a pursuit of excellence, and I was genuinely impressed at every level. The medical care was outstanding. Dr. Bliss and Dr. Linke were not only knowledgeable but also deeply attentive and responsive. When a few complications arose, both physicians intervened promptly and with skill, leaving no room for doubt about their commitment and expertise. The nursing staff deserves praise as well--they were consistently helpful, kind, and ready to go the extra mile. But the heart of this review, and the true stars of the experience, are the physical and occupational therapy teams. Simply put: wow. Whether it's their training, their personalities, or a combination of both, the PT/OT staff at Barrow are compassionate, driven, and remarkably effective. Their ability to connect, motivate, and produce tangible results made a real difference in my wife's recovery. They don't just go through the motions--they care, and it shows. No hospital experience is without its challenges, but this one came remarkably close to faultless. And I say "almost" only because perfection is such a subjective, elusive thing. To the entire Barrow rehab team: kudos. You exceeded expectations in every way. ---