Seth came today to service my furnace. He was very…read moreprofessional and explain service to me. Thank Seth for a great service.

Be careful! They took advantage of my 85 year old father…read more All oil companies in the New London area are roughly between $3.50-$4.00 per gallon as of 02/05/2026. We have automatic deliveries set up as a lot of people do to fill the heating oil tank for market price per gallon, and leave the bill. DDLC decided to charge $6.00 ($5.999) per gallon without prior warning, about 50% higher than all of the other companies that deliver heating oil, and left the $1200+ bill that should've been roughly $700-800. They then refused to acknowledge the reason for the price hike nor work with us even a little. They offered $25. They said we weren't on any plan, and plans would've lowered it down to $3.89 a gallon. Is automatic delivery for market price not a plan? This is all news to me. Why is their default price $6 a gallon?

I ordered a propane fill-up online and thought I did everything right, but I didn't get the usual…read moreemail confirmation. I forgot to make a followup call to check on this, and when I did, Spicer had no record of the order. However, Kris in the office got right on it, and despite the very busy demand for gas, I got my fill-up just before the big cold snap Saturday. I've found Spicer to be very responsive to our orders and have been great servicing our ventless gas fireplace and space heater as well as our tanks for heating and cooking.

Avoid these people at all costs. My mother was a customer for 11 years. She lives in a small 500…read moresqft home in East Haddam that used to be a cabin. The whole 11 years she has lived there she heated the home with a wall mounted propane heater and an electric heater in the bathroom. 11 years they service d the home with no issues. Yesterday they sent a service tech to her house to reconnect the gas line to the wall mounted heater. The tech saw that she had no source of heat in her bedroom. He told her it is a code violation to not have heat in every room. Im a licensed hvac technician in state, so I do know that this is true in order to get your CO on new builds however this is a very small cabin and the wall mounted heater was always sufficient. The technician that came would not connect the gas line to her wall mounted heater. She is almost 70 and lives alone and now has no heat. She calls and complains explaining that the home has been like this for the whole time they have serviced the property with techs in and out many times through the years. Her calling made things worse. Not only did they reinforce the fact that they will not connect the gas line to the heater, but, service manager Brent put a do not deliver order on her account until she gets a heat source in her room. Here's my issue. Yes it is a code violation, however, the building inspector is not just going to randomly show up and inspect the home. A code violation that is not a direct threat to health and safety should be noted on the explanation in the bill and a recommendation to add the heat in that room and the gas line connected so that she has a heat source until she can afford to add the heat in the room. I don't see how removing her only heat source in a cold month is helping your customer. Leaving a 68 year old woman without heat to try to sell a job is absolutely ridiculous. Calling them is a joke as well, terrible customer service and service manager Brent is soulless salesman.

During the recent 7-day power outage I needed my propane tanks, [associated with my…read morehouse-generator], checked after 4days as we were heading into the weekend. I've been partially paralyzed for 12yrs and rely on an electric chair 24hrs/day. I was nervous that I might run out of fuel. Quality Propane greatly relieved my anxiety by directng my son on how to verify the status of the tanks [which was completely different from my generator manual] and assured me there was fuel for 4 days or more. Quality Propane, living up to their name, set an appt and filled me up 2 days later. Promptly returning my call, courteous and knowledgeable, I couldn't ask for more. Thank you Quality Propane!

These guys suck have no clue how things work. Refused to offer service on ASCME tank that was…read morepermitted and inspected by town.

I've been bringing my car to Guy's for regular car maintenance and repair for years and have always…read morehad a good experience. They aren't a place that is going to try to sell you on something you don't need, and are honest and up front with you about the cost of the repair. A couple months ago I was having problems with my battery. They told me to stop buy and took a look at it for free (ended up being a small issue that I was able to fix myself). I also have been able to leave my car overnight for an oil change without any issues. My only gripe would be the waiting area could use an upgrade, but other than that I could not recommend Guy's enough.

The absolutely the best service and oil in New London county. We have been customers for over 30…read moreyears and we have never had a problem. Emergency services are excellent

We are very pleased with Quality Propane. We needed to replace both our American Standard gas…read morefurnace and AC units in our basement unit. Our existing units were installed back in 2004 so they were on life support and we knew they needed to be replaced in the near future.. They are heated by gas propane. Blake from Quality Propane did a thorough exam of our existing units and gave us a very fair quote and we set up the install date for March 14 and 15. Because our basement is only 4 feet high, it was originally thought to be a 2 day job as they would have to redesign the duct work. Quality sent their top notch team consisting of Chad, Kyle and Kevin yesterday, the day we expected a Noreaster. Fortunately we only had rain here in Old Saybrook so the weather held up. The team arrived on time and worked all day without any issues. Blake even stopped by in the afternoon and helped measure the duct work, went back to the shop to customize it and brought the pieces quickly. Turns out the team was able to complete the job before 5 pm! They cleaned up the basement, we turned in the furnace and the we did not miss a day without heat. Quality will come back in May when I want to use the AC to ensure there are no issues with the install. We are thrilled we chose Quality Propane to replace our furnace and AC. You get outstanding service at a very competitive price. We highly recommend doing business with Quality Propane. Oh and we use them for our gas propane fill up as they are competitive and always efficient.

Unkind and unprofessional. After 2 years of automatic delivery service, they decided to pull a fast…read moreone and deliver 38 gallons (whacking me with another $8 compliance fee). They filled my 240 total tanks in April and 6 weeks later, brought me another 38 gallons saying they 'estimated' when I would have used all of the 240 gallons. NO ONE would believe this to be anything but unscrupulous. My best guess is that price was going to drop the next day. Why show good customers respect when you can squeeze another dime for your pocket.

Great customer service! Prompt fill, which is automatic…read more Excellent price! Rewards for recommending friends! Soooo happy I switched! They made it so easy.

Switching to Propane Depot made me realize how badly my former company was ripping me off. So glad…read moreI switched to Propane Depot!!!!

IBG is an excellent service related company whom always provides me with fast service, with best…read moreprices as well. Their phone answering staff has always accommodated my immediate needs for propane delivery in any type weather conditions. For me it remains a pleasure to have good business relations with Ideal Bottle Gas, like Jumpin' Jack Flash (The Rolling Stones), they're a Gas, Gas, Gas.

Was a great company until Petro took over. Now they want cars moved, and gates opened. I've been…read morea customer for 25 plus years. Never had this problem beforehand.

I'm saving cash on oil and electricity with the co-op and in times like this, that keeps me warm…read moreand happy! I've been using them for three seasons. If you heat with oil, they can save you money. Their site usually shows their average price, which varies based on current wholesale pricing in Connecticut. I always do better than regular retail rates. You can still arrange with an oil provider to service your furnace just as you normally would. All the details are on their site or are available by calling them. There's a very low fee to sign up for the oil co-op and none right now for the new electric co-op. I just signed up for their new electric co-op service, which promises savings of five to 20 percent over "standard offer" electric rates. I got my first bill with the new provider and it was almost 17% lower than my bill from last month - and I even used an extra kilowatt hour of electricity this month. Again, it's very easy and there's no long term commitment or fee to switch. Your bill still comes from your regular electric company. Check these guys out!

I don't recommend using this co op only because I thought they would source out the best prices…read more They don't, they go with only one company and generally it's at a top price and they use state averages as compared. If you use a cash oil I found way less prices than them.