Do I really have to give this company a star? I was required by my insurance company to use this group. This was a kitchen repair/remodel from water damage from the floor above. What a nightmare! We were promised a 5 day job from the day the cabinets were complete to the kitchen being complete...and in plenty of time for us to host a graduation party for our two graduates from the Coast Guard Academy.....well, we were 34 DAYS without a working kitchen, we hosted a party for 100 people with nothing in our kitchen but a card table, we lived 4 weeks without a downstairs bathroom (including the party for 100) because during the demo, they turned off the water and FORGOT to turn it back on. The subcontractors were great, but First General's were bad, very bad....could not read directions on how to hang a vent hood...I was promised that after having our original hardwood floors from 1900, they would be covered and protected from construction wear and tear. They weren't, and there are several gouges and scratches in the new finish as a result. .Cost quotes were TERRIBLE- they wanted $1500 to install butcher block counters (because "they have never done it before, and weren't sure how to do it) painting the trim in the kitchen was quoted at $800+,I hired a professional painter who painted the whole kitchen, as well as the bathroom, trim and walls for $250, they quoted $125 to remove louvered doors - I removed them myself and was done in 10 minutes. On the flip side, I was quoted a credit of my account to use my own plumber to re-install the sink, garbage disposal and dishwasher of $70...my challenge to the internet community is to find a plumber that would do all that for 70 bucks! Their project manager was rude and unprofessional. He humiliated me in front of the entire construction crew, and several weeks later, when I stood up to him he stormed out of the house, and roared down the street...thankfully there were no children in the street. I called the company that day, left a message for our rep to call us, and he did not call back for FOUR WEEKS, and only then because I am holding all the checks from the bank.
This company is a nightmare. I recommend that if you encounter them, you run the other way. DO NOT let your insurance company force you to use them. They are unskilled and unprofessional....terrible customer service......the only good thing I can say is their cabinet builders do beautiful work....totally unrelated to First General Services of Hartford's skills or service. read more