I'm genuinely disappointed with my experience at Beaches MRI. From start to finish, the process was…read moredisorganized, poorly communicated, and frustrating. After my doctor confirmed that my insurance approved the MRI and sent over the order, I followed his advice and called Beaches MRI directly to schedule, just in case the referral wasn't received or they were too busy to reach out. I called Friday morning around 9:30 AM and was sent to a voicemail that claimed it was "after hours." I initially assumed they were closed on Fridays, but later learned that this is just their default voicemail when no one answers -- a fact I confirmed when I had to call again to confirm their address and someone answered after getting the same message. Despite leaving a voicemail Friday morning, I didn't receive a call back until Monday afternoon. When I mentioned this delay, the receptionist casually apologized. I scheduled my appointment and asked multiple times about timing because, as a parent, my days are tightly packed and I have to coordinate care, rides, and meals for my family. I was told the MRI itself would take no more than 25 minutes. On the day of my appointment, I found myself with an extra hour and called to see if I could come early. Initially, they told me they were fully booked -- understandable -- but a few minutes later, I received a call that they had a cancellation and could take me early. They ask that patients arrive 30 minutes early to fill out paperwork, but I had already completed everything online as instructed. I immediately got in the car and, despite hitting every red light, still arrived 40 minutes early. Since my paperwork was already submitted, I expected a quick turnaround. Instead, I sat in the waiting room with no internet, watching a cooking show, for 40 minutes -- up to my original appointment time. Then I was brought back, changed into a gown, and sat in the hallway for another 10 minutes. At this point, I was already 25 minutes past the time I had been told I would be finished with the test. Morgan, the receptionist I'd spoken to earlier, had assured me I'd be done in time to meet my other obligations. Instead, I was left scrambling, 30 minutes behind schedule, trying to keep things on track for my family. And just when I thought the experience was done, the front desk staff asked for my ID and insurance as I was leaving. What were they doing the entire time I was waiting in their lobby? This kind of poor service -- from miscommunication and misleading time estimates to lack of follow-through -- is unacceptable. I'm tired of businesses not valuing my time or being honest about expectations. I was told the MRI would take 25 minutes max, with only 17 minutes of scan time. In the end, I spent over 90 minutes there for something that was promised to be quick and simple. There are plenty of imaging centers in the area -- I highly recommend going somewhere else. I will not return to Beaches MRI, nor will I refer others. Respect and transparency matter, and unfortunately, I didn't experience either here

Friendly and caring personnel. The woman who did the mri was just so very nice. I did not have to…read morewait more than 5 minutes.

My husband and I have had a variety of diagnostic scans at various DCA locations. My experience…read morehas always been positive. The staff is always friendly, courteous and very polite. Occasionally I have to travel to a location further from my home because a scan may not be available or done at the closest location. But no matter what, I have always gotten great service and they always seem to exceed our expectations.

I Went to the PGA Blvd. location yesterday...I do not recommend it! i have been to Wellington, if…read moreneed be, I'll go back there, but never again to the PGA Blvd. location.

Buenos días quería informar que tenia una cita para las 10am el doctor no estaba y estuve…read moreesperando horas no recomiendo ese lugar el doctor no es puntual

I would give a zero but that's not an option. I don't know about the doctors there never got to see…read morethem. But let me start by saying when I got there which I was early because I knew I would have to fill out paperwork. Appointment at 1130 got there at 1110. I signed in ok fine. About 15 minutes I was asked for my license normally when asked for an id they give me paperwork to fill out nope another 15 minutes go by and finally the woman behind the desk gives me stuff to fill out. I fill it out and went to give it back and no one seems to be back there. Why you ask because they were in the back with a woman laughing and chatting up a storm. So I leave my stuff on the desk. I wait and wait my paper work is still in the same spot. Finally someone comes back and I let her know I finished she says thank you and walks away leaving the papers in the same spot. Every once in a while I check to see if it has moved nope still in the same spot but this time garbage was on top of it. Finally the lady that was chatting in the back with the staff has come out to check out and yet still chatting showing pictures on her phone. But yet my paper work hasn't moved. Lady leaves and my stepmom gets up and asks how long is this going to take mind you I've been there for over an hour. The lady behind the desk says it's going to be after the lady that's before me. Yet my paper work is still there not moved garbage still in it. I can go on and on but the staff here is ridiculous. Very unprofessional and rude

Called to ask about an X-ray said technician breaks for lunch at 12:30 and returns at 1. I ask them…read moreif I get there before 1 will I be waiting long. As I have 2 co workers that are not in today and I was pressed for time. I arrive to the facility and see 17 people in the waiting room. So I ask is everyone waiting for an X-ray. The woman at the front desk says you are the only one for an X-ray lo and behold 40 minutes later every person in the waiting room was taken in for their appointments. now I have to ask the question when do you think I will be taken in? Oh just a few more minutes. 7 more people who arrived after me are now taken in as well. totally clueless staff zero communication and not a care in the world. STAY away because upon return to my office I now heard the same story from 2 other people that I know. Awful facility very unprofessional. people Looking for good care in florida. Beware.

horrible customer service. waited to the same day to tell my my appointment was canceled due to…read morenot getting prior authorization. if i didn't call, i would of drove there to tell me it has been cancelled

I had to come here for an MRI, and I was terrified going in. After a really bad hospital…read moreexperience, my anxiety was definitely escalated. Had no idea I had a fear of closed spaces. Add that to the list! I spent days meditating and psyching myself up just to be able to get through this experience-- and honestly, it worked. I told the attendant about my previous experience and how scared I was, and she was genuinely shocked because of how well I handled it. I came fully prepared: bonnet, eye mask, deep breathing, the whole thing. They offered music during the MRI, which helped a lot, and between that and my meditation, I made it through . The wait beforehand was kind of long, and I did have to stay a bit after my MRI for an additional thing, which wasn't ideal. But overall, it was a decent experience, especially considering how anxious I was going in. If you're nervous about MRIs, try meditation -- the center was busy but my tech was patient and understanding.

First of all these folks submitted the wrong codes for a CT scan -- I spent two months fighting…read morewith United Health Care to obtain the scan. After the scan was scheduled (2-2-26) Rayus insisted I owe a co-pay AND the remainder of my deductible-- imagining is not subject to the deducible and I tried to explain it -- long story short I put the entire amount on a credit card so that I wouldn't have to reschedule the scan. The next day I provided Rayus with a hard copy stating that I only owed the co-pay. Rayus policy was not to refund until after the claim had been processed. I now had to wait for UHC to process and I tried to get a refund in mid March. Rayus claims they refunded to my cc the over charge -- to date (4-10-26) there is no credit on my cc from Rayus. I called today spend one hour and fourteen minutes trying to rectify this and get a refund. Long story short -- Rayus claims they processed the refund on March 16 -- maybe they did process the refund but not to my credit card. I tried to speak to someone in charge of the operations -- totally denied so the only option was for me to dispute the charge on my credit card. Shame on you folks at Rayus for making someone who is ill fight for money that NEVER should have been charged. Be aware of your benefits and bring your policy -- so sad these folks call themselves caring providers -- I call them scammers.

Excellent physicians! I am a nurse and my husband is a…read morephysician and Dr Goodwin is the most brilliant radiologist we have even known Thank you Dr G!

Place is horrible. The technicians are bad. Every test is rushed without any quality assurance…read more It's just a mill turning patients. No quality to their ultrasounds. Ultrasounds are operator dependent ie if techs suck the pictures are useless. The doctors are old, should be retired, read X-rays from home, and the read and report quality is as poor as the technical staff. Also the front desk staff are burnt out and apathetic. Place is a money grab without any quality or care. Place was good until Tampa General bought out Dr. Goodwin years ago. TGH came to the east coast of Florida not to provide quality of care but to generate $$$$. Sad they failed at doing both together.

I had to go there for a ct scan. I made an appointment by phone. They took all my info so I was…read morealready checked in. When I got there, the front desk handed me a paper and said go into the waiting room. I was there for a 5 minutes, when someone called me in for my ct scan. The two techs were very nice and made sure I was comfortable. The whole thing to about 10 minutes. I was in and out of there in 20 minutes. Then the next day I could read my results on the portal before I even heard from my dr. Very happy going there.

Billed an insurance company I had over ten years ago. Requested to speak to someone about billing…read moreand you get transferred to an overseas number.

Advanced Diagnostics Group on Burns Rd in Palm Beach offered us friendly and courteous service. My…read morewife needed a MRI and we are able to be seen within 2 days. We were in and out in less than an Hour. They also have late hours. The place is very clean. Parking is not an issue as they are located in large complex of medical offices.

The clinic's communication skills are unacceptable. They were unable to answer the phone, and the…read morefront door was broken, requiring a specific technique to open it. Since there was no note indicating the issue, we were left trying to open the door and even had to knock until we figured out how to get inside. When we finally gained entry to the building--nearly 30 minutes past our scheduled appointment--the receptionist simply said, "Oh, I was going to call you in a couple of minutes." Mind you she said this well after the grace period for the appointment. Due to this, I cannot recommend this clinic.

The care was great from start to finish. Everyone went out of their way to make sure I was okay…read more Ended up getting biopsy w them. Staff was excellent.

I had a test done this am and Olga was my tech She was awesome very professional and pleasant I was…read more done before I knew it!

Having two young children, I've always dreaded having to take them to their doctor and or my local…read morequest or labcorp. My kids,like most, are terrified of needles and are both what most technicians consider to be "hard sticks". My sister recommended having someone come to our home in hopes of easing everyone's anxiety. Shay was Amazing! Not only did she only need one stick to successfully get blood, but her professionalism,compassion and knowledge was more then we ever could've imagined! There's No other route we'd ever consider when it comes to our blood draw needs.