I had to come here for an MRI, and I was terrified going in. After a really bad hospital…read moreexperience, my anxiety was definitely escalated. Had no idea I had a fear of closed spaces. Add that to the list! I spent days meditating and psyching myself up just to be able to get through this experience-- and honestly, it worked. I told the attendant about my previous experience and how scared I was, and she was genuinely shocked because of how well I handled it. I came fully prepared: bonnet, eye mask, deep breathing, the whole thing. They offered music during the MRI, which helped a lot, and between that and my meditation, I made it through . The wait beforehand was kind of long, and I did have to stay a bit after my MRI for an additional thing, which wasn't ideal. But overall, it was a decent experience, especially considering how anxious I was going in. If you're nervous about MRIs, try meditation -- the center was busy but my tech was patient and understanding.

First of all these folks submitted the wrong codes for a CT scan -- I spent two months fighting…read morewith United Health Care to obtain the scan. After the scan was scheduled (2-2-26) Rayus insisted I owe a co-pay AND the remainder of my deductible-- imagining is not subject to the deducible and I tried to explain it -- long story short I put the entire amount on a credit card so that I wouldn't have to reschedule the scan. The next day I provided Rayus with a hard copy stating that I only owed the co-pay. Rayus policy was not to refund until after the claim had been processed. I now had to wait for UHC to process and I tried to get a refund in mid March. Rayus claims they refunded to my cc the over charge -- to date (4-10-26) there is no credit on my cc from Rayus. I called today spend one hour and fourteen minutes trying to rectify this and get a refund. Long story short -- Rayus claims they processed the refund on March 16 -- maybe they did process the refund but not to my credit card. I tried to speak to someone in charge of the operations -- totally denied so the only option was for me to dispute the charge on my credit card. Shame on you folks at Rayus for making someone who is ill fight for money that NEVER should have been charged. Be aware of your benefits and bring your policy -- so sad these folks call themselves caring providers -- I call them scammers.

Very kind staff, and minimum wait times. I was at ease during my exam and the staff did everything…read morepossible to make me feel comfortable. Truly caring and compassionate care, with top-level professionalism! Thanks PB Radiology!!

They were far superior before TGH took them over. You didn't have to wait 3 months for a mammogram…read more They didn't do tests without insurance approval. I had used them for over 10 years since I've been in Fla, but now I'm thinking of leaving them.

Called to ask about an X-ray said technician breaks for lunch at 12:30 and returns at 1. I ask them…read moreif I get there before 1 will I be waiting long. As I have 2 co workers that are not in today and I was pressed for time. I arrive to the facility and see 17 people in the waiting room. So I ask is everyone waiting for an X-ray. The woman at the front desk says you are the only one for an X-ray lo and behold 40 minutes later every person in the waiting room was taken in for their appointments. now I have to ask the question when do you think I will be taken in? Oh just a few more minutes. 7 more people who arrived after me are now taken in as well. totally clueless staff zero communication and not a care in the world. STAY away because upon return to my office I now heard the same story from 2 other people that I know. Awful facility very unprofessional. people Looking for good care in florida. Beware.

horrible customer service. waited to the same day to tell my my appointment was canceled due to…read morenot getting prior authorization. if i didn't call, i would of drove there to tell me it has been cancelled

Buenos días quería informar que tenia una cita para las 10am el doctor no estaba y estuve…read moreesperando horas no recomiendo ese lugar el doctor no es puntual

I would give a zero but that's not an option. I don't know about the doctors there never got to see…read morethem. But let me start by saying when I got there which I was early because I knew I would have to fill out paperwork. Appointment at 1130 got there at 1110. I signed in ok fine. About 15 minutes I was asked for my license normally when asked for an id they give me paperwork to fill out nope another 15 minutes go by and finally the woman behind the desk gives me stuff to fill out. I fill it out and went to give it back and no one seems to be back there. Why you ask because they were in the back with a woman laughing and chatting up a storm. So I leave my stuff on the desk. I wait and wait my paper work is still in the same spot. Finally someone comes back and I let her know I finished she says thank you and walks away leaving the papers in the same spot. Every once in a while I check to see if it has moved nope still in the same spot but this time garbage was on top of it. Finally the lady that was chatting in the back with the staff has come out to check out and yet still chatting showing pictures on her phone. But yet my paper work hasn't moved. Lady leaves and my stepmom gets up and asks how long is this going to take mind you I've been there for over an hour. The lady behind the desk says it's going to be after the lady that's before me. Yet my paper work is still there not moved garbage still in it. I can go on and on but the staff here is ridiculous. Very unprofessional and rude

I'm genuinely disappointed with my experience at Beaches MRI. From start to finish, the process was…read moredisorganized, poorly communicated, and frustrating. After my doctor confirmed that my insurance approved the MRI and sent over the order, I followed his advice and called Beaches MRI directly to schedule, just in case the referral wasn't received or they were too busy to reach out. I called Friday morning around 9:30 AM and was sent to a voicemail that claimed it was "after hours." I initially assumed they were closed on Fridays, but later learned that this is just their default voicemail when no one answers -- a fact I confirmed when I had to call again to confirm their address and someone answered after getting the same message. Despite leaving a voicemail Friday morning, I didn't receive a call back until Monday afternoon. When I mentioned this delay, the receptionist casually apologized. I scheduled my appointment and asked multiple times about timing because, as a parent, my days are tightly packed and I have to coordinate care, rides, and meals for my family. I was told the MRI itself would take no more than 25 minutes. On the day of my appointment, I found myself with an extra hour and called to see if I could come early. Initially, they told me they were fully booked -- understandable -- but a few minutes later, I received a call that they had a cancellation and could take me early. They ask that patients arrive 30 minutes early to fill out paperwork, but I had already completed everything online as instructed. I immediately got in the car and, despite hitting every red light, still arrived 40 minutes early. Since my paperwork was already submitted, I expected a quick turnaround. Instead, I sat in the waiting room with no internet, watching a cooking show, for 40 minutes -- up to my original appointment time. Then I was brought back, changed into a gown, and sat in the hallway for another 10 minutes. At this point, I was already 25 minutes past the time I had been told I would be finished with the test. Morgan, the receptionist I'd spoken to earlier, had assured me I'd be done in time to meet my other obligations. Instead, I was left scrambling, 30 minutes behind schedule, trying to keep things on track for my family. And just when I thought the experience was done, the front desk staff asked for my ID and insurance as I was leaving. What were they doing the entire time I was waiting in their lobby? This kind of poor service -- from miscommunication and misleading time estimates to lack of follow-through -- is unacceptable. I'm tired of businesses not valuing my time or being honest about expectations. I was told the MRI would take 25 minutes max, with only 17 minutes of scan time. In the end, I spent over 90 minutes there for something that was promised to be quick and simple. There are plenty of imaging centers in the area -- I highly recommend going somewhere else. I will not return to Beaches MRI, nor will I refer others. Respect and transparency matter, and unfortunately, I didn't experience either here

Friendly and caring personnel. The woman who did the mri was just so very nice. I did not have to…read morewait more than 5 minutes.

My husband and I have had a variety of diagnostic scans at various DCA locations. My experience…read morehas always been positive. The staff is always friendly, courteous and very polite. Occasionally I have to travel to a location further from my home because a scan may not be available or done at the closest location. But no matter what, I have always gotten great service and they always seem to exceed our expectations.

I Went to the PGA Blvd. location yesterday...I do not recommend it! i have been to Wellington, if…read moreneed be, I'll go back there, but never again to the PGA Blvd. location.

I had been seeing Dr. Laura Weston for a couple of years, however, I will not be going back. I had…read morean appointment for my annual exam and she was over an hour late, leaving me sitting in the exam room for 40 minutes. I finally got dressed and left. I made a second appointment and she did the same thing to me. I was in the exam room FREEZING for 45 minutes. So again, I got dressed and left. I ran into her in the hall on my way out and she said "if you have an appointment that is not the first of the day you have to expect to wait". Sorry, being left naked and cold in the exam room is not an option!

If o was an option for this place, same goes for Dr.Tung I would actually give them an her a -5…read more They treat pregnant women of color with no respect, very rude, for example: Did not do all the test property for my daughter...same day she got checked they said everything is great later that night was admitted in the hospital for her cervix being short...they failed to check an diagnosis her...because they didn't bother to check!!! I spoke up for my daughter an they discharged her from their practice...so sad how they treat pregnant women of color at OBGYN specialist of palm beaches I wouldn't rec this place for my dog!!! So sad...the staff an Dr.Tung should be ashamed of themselves!!!

I was expecting the usual crowding and long wait associated with…read morefacilities of this nature and still can't believe the prompt, no hassle, friendly and professional care I received. This facility deserves five gold stars !

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Lab tests for annual physical I arrived early for a 940 AM…read moreappointment and wasn't seen until 10:20 . I was seated with technician for another 15 minutes while she worked on computer and another 5 minutes to set up . She then attempted three times to find a vein and draw blood. Not successful Then she put a cotton swab on the area and ordered me to hold it . Painful jabs on all three which I never experienced before . Referred me to another associate after 15 minutes who was unable to use the same arm Nor my other due to limited range of motion . Our only option was to draw blood from my hand , which i declined ,( too painful) I left a urine sample and asked them to send that to my medical provider , they declined and sent me a nasty phone message beginning with the words " We won"

I don't like needles nor do I like giving blood. However I would like to recognize phlebotomist…read moreFabiola. She was very professional, courteous, and excellent at drawing blood. I barely felt the procedure and it was over before I knew it. Thanks Fabiola.