Went in for my annual mammogram and had to do an additional ultrasound…read more For something else and was greeted by Andre at check-in who was very professional and nice. Selena did my mammogram and Anna took care of the Ultrasound. As usual everything went very smoothly. I had a little bit of a wait before I was called in, but nothing I haven't had before at other medical appointments. Good job as usual everyone.

Excellent staff and quality care. I have had a quite a…read morenumber of tests aT RAYUS and have always been impressed by the staff and their courtesy and professionalism. Each test was done promptly and with me in mind.

my name is kathleen uzzo. i am a current pt. of this facility. i would very hight recommend this…read morefacility and the front desk personnel are the best!!!! they are all very well quailfied in their jobs and all of their professionalism is above and beyond the norman. this was my first time here and they were the best above and beyond what i had every accepted to find. especially in day n age were everything is push button, push the pt. off to other personal person, just ignore the, or tells them to sit and pretends to do doing their job. i can write this above a paragraph because i have personally have had to endure this and more.l the facility is bright n open, it offers coffee tea etc. for their patient(s). i truly was blown be all of the personally, kindness, professionl, and promptness in their jobs. in closiing this place 'the greatest'. thank you for allowing me the time to put my feelings and thoughts n ideas into words! kathleen (kathy) uzzo march 8th. 2019

I have a 9pm appointment called someone cancelled could I come 8:15…read more There were 3 of us there me, front desk girl Morgan and Blonde 22 yr old MRI tech. Before I left my doctors office they made it very clear to me that the pink wrap had zinc in it and had to be removed. I asked when she was going to remove it? Looked as if I was speaking a different language so I asked for a scissors, I began to nothing I asked for a sharp scissors a razor blade,a knife. She's gone along while so I got it off my broken foot with my car keys. She come back notices I'm wearing Apple Watch that must come off. She says doors automatically lock behind me and I'm lady patient I put my watch on top of my purse. I'm in the machine she says it's not working I said we passed 3 other rooms that said MRI she says I'll fix it so another 40 minutes she says we are done. I ask for copy of the CD for doctors office said that machine down too. Will have tomorrow Saturday I call 5-6 times and mention my Apple Watch was not on my purse came back Monday before Tuesday's appointment machine still down and no one turned in my watch. They clean the room only 3 of us there. The tell me I won't have in time for my dr visit next day. I call every place I could think of to get one same day 2 nos and a maybe then Advanced called and said my disc was ready. My watch? Nope I say I am filing a police report and not letting it go this has been quite a weekend. Place was empty when I went originally place was empty 9:30 Monday morning while every other MRI place was booked solid. I did remove my own bandage and had my watch stolen never saw blonde again told Morgan I was filing a report. Filed online with the company have not heard back, Doctors office filed complaint to company. This is far from over. 3 days on a wobbly broken foot and a stolen watch that is how terrible my type of care was, quality of care was hitting me into doorways without turning me around . Office experience incompetent .

Scheduled a breast ultrasound as a self pay, they offered me an appointment within a few days. Took…read moreme in on time, painless procedure, the sonographer was professional and friendly. I was in and out in 15 minutes. Best experience I've had yet. Maybe so good bc no insurance used but this was the way to go. Recommend.

They were far superior before TGH took them over. You didn't have to wait 3 months for a mammogram…read more They didn't do tests without insurance approval. I had used them for over 10 years since I've been in Fla, but now I'm thinking of leaving them.

The most amazing MRI experience. Everyone was so nice and very comfortable. No more tubes :)…read moreEven the a/c temp was perfect. So professorial.

Buenos días quería informar que tenia una cita para las 10am el doctor no estaba y estuve…read moreesperando horas no recomiendo ese lugar el doctor no es puntual

An amazing experience! My most recent visit to Beaches Open MRI was once again exceptional. The…read morefacility itself is beautiful very central with state of the art equipment and scans. An exceptional staff that are very helpful, extremely professional and pleasant to deal with. I highly recommend this facility to anyone looking for a first class experience. Teresa F.

I'm genuinely disappointed with my experience at Beaches MRI. From start to finish, the process was…read moredisorganized, poorly communicated, and frustrating. After my doctor confirmed that my insurance approved the MRI and sent over the order, I followed his advice and called Beaches MRI directly to schedule, just in case the referral wasn't received or they were too busy to reach out. I called Friday morning around 9:30 AM and was sent to a voicemail that claimed it was "after hours." I initially assumed they were closed on Fridays, but later learned that this is just their default voicemail when no one answers -- a fact I confirmed when I had to call again to confirm their address and someone answered after getting the same message. Despite leaving a voicemail Friday morning, I didn't receive a call back until Monday afternoon. When I mentioned this delay, the receptionist casually apologized. I scheduled my appointment and asked multiple times about timing because, as a parent, my days are tightly packed and I have to coordinate care, rides, and meals for my family. I was told the MRI itself would take no more than 25 minutes. On the day of my appointment, I found myself with an extra hour and called to see if I could come early. Initially, they told me they were fully booked -- understandable -- but a few minutes later, I received a call that they had a cancellation and could take me early. They ask that patients arrive 30 minutes early to fill out paperwork, but I had already completed everything online as instructed. I immediately got in the car and, despite hitting every red light, still arrived 40 minutes early. Since my paperwork was already submitted, I expected a quick turnaround. Instead, I sat in the waiting room with no internet, watching a cooking show, for 40 minutes -- up to my original appointment time. Then I was brought back, changed into a gown, and sat in the hallway for another 10 minutes. At this point, I was already 25 minutes past the time I had been told I would be finished with the test. Morgan, the receptionist I'd spoken to earlier, had assured me I'd be done in time to meet my other obligations. Instead, I was left scrambling, 30 minutes behind schedule, trying to keep things on track for my family. And just when I thought the experience was done, the front desk staff asked for my ID and insurance as I was leaving. What were they doing the entire time I was waiting in their lobby? This kind of poor service -- from miscommunication and misleading time estimates to lack of follow-through -- is unacceptable. I'm tired of businesses not valuing my time or being honest about expectations. I was told the MRI would take 25 minutes max, with only 17 minutes of scan time. In the end, I spent over 90 minutes there for something that was promised to be quick and simple. There are plenty of imaging centers in the area -- I highly recommend going somewhere else. I will not return to Beaches MRI, nor will I refer others. Respect and transparency matter, and unfortunately, I didn't experience either here

completely impersonal....cannot speak to a human being! left on hold for over an hour!! do not say…read moreanywhere in their information they do not take patients with pacemakers!!

My husband and I have had a variety of diagnostic scans at various DCA locations. My experience…read morehas always been positive. The staff is always friendly, courteous and very polite. Occasionally I have to travel to a location further from my home because a scan may not be available or done at the closest location. But no matter what, I have always gotten great service and they always seem to exceed our expectations.

Doctor Riley is outstanding, and if I didn't like her I would look for another physician. The…read moresupport staff leaves a lot to be desired. I had what I thought was my two year checkup because I was notified by OBGYN via text telling me it was time to make my routine appointment. When I called to make the appointment, I was told that it was too early to book, and that I should call back in two months. When I called two months later I was given an appointment for two weeks later. On the same day, I called and left a message for Dr Riley's PA to renew my script for HRT cream and I included the script # along with the pharmacy phone number. Since my prescription had no refills left, and my HRT cream container had broken, I did not expect an issue refilling the script before my appointment in two weeks time. Doctor Riley's PA called about the HRT cream informing me that Doctor Riley would not renew my prescription until she saw me first. When i explained that my appointment was not for two more weeks and that I was concerned about the side affects I would have in not applying the cream daily as prescribed, the assistant said that Doctor Riley will not renew the script until I was seen. She said that the HRT cream that I was using was never prescribed to me by Doctor Riley. I told her that I didn't call in the prescription. She' was, in my opinion, very unpleasant and was clearly not wanting to be bothered with trying to help straighten out the mess. After all of this. I received a bill for The office visit. As a Medicare patient you are entitled to free wellness visits every two years, so I've never had to pay and did not expect to get a bill. However, I did receive a bill for the visit. I called the billing department and was told that because I made the appointment before the two years that Medicare would cover, Medicare denied the claim. I told the billing department that I made the appointment based on their notification they sent to me. Her reply was that it was my responsibility to know when the two years had passed before making my appointment. I said I received notification from you to make the appointment twice. My problem is that I was out of script refills and I couldn't speak with the Doctor to get the refill. Now I'm responsible for a bill that I would not have if it were not for mistakes made by the staff of OBGYN of the Palm Beaches. When I asked the PA to check with the doctor again, her answer was no, it was confirmed by doctor Riley not to renew till seen. . She said Doctor Riley had never given me that script and would not renew until I was seen. I said I'm not crazy, I did not call the pharmacy and call in my own prescription. She said they had no record of the prescription that I was using and refused the refill. The same day, I went to Gardens pharmacy and had them fix the cream HRT container that I dropped so that I could at least have a few more days of the cream before my appointment. While I was at the pharmacy, I asked the pharmacist the date and the name of the Doctor that called in the script for me and she said it was Doctor Riley's office.

If you need a doctor after 4:00 they are not available. It doesn't matter what the reason is. If…read morethey forgot to call in a prescription or if they didn't answer a question for you, you are sent to the ER or urgent care. Keep in mind if you are pregnant, you also will not be able to speak with a doctor or ask any questions for ANY REASON besides in the office during your appointment.

I was expecting the usual crowding and long wait associated with…read morefacilities of this nature and still can't believe the prompt, no hassle, friendly and professional care I received. This facility deserves five gold stars !

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scheduling with Jamie review: I am a former patient of Dr. Goodman and was previously seen at the…read moreWest Palm Beach office. Recently, my primary care physician referred me back to a hematologist, so I contacted Florida Cancer Specialists to schedule an appointment. Unfortunately, my experience with the scheduling department was extremely disappointing. The representative who answered, Jamie, was literally the worst phone receptionist I have ever encountered in my life. From the beginning of the call, she was dismissive, repeatedly interrupted me, talked over me, and would not allow me to explain the reason for my call. When I requested to speak with someone else, her tone became sarcastic and condescending rather than professional or helpful. What concerned me most was the complete lack of empathy, compassion, and customer service. Patients calling a hematology/oncology practice are often dealing with serious health concerns, frightening diagnoses, or significant anxiety. The way I was treated was the exact opposite of what patients should experience when reaching out for care. To Florida Cancer Specialists' credit, I filed a complaint and received a call back from supervisor Tammie. She listened to my concerns, apologized for the experience, and informed me that the phone call was being reviewed in hopes of preventing something similar from happening again. Tammie was professional, respectful, and compassionate, which was a complete contrast to my interaction with Jamie. My intention in leaving this review is not to criticize the physicians, as I have always had a positive impression of Dr. Goodman. In fact, I have heard wonderful things about Dr. Friedman and look forward to meeting with him. Rather, I hope management recognizes how important front-line staff interactions are, especially in an oncology setting where kindness, patience, empathy, and professionalism matter just as much as efficiency. I appreciate Tammie's response and willingness to address the issue, and I hope this feedback helps improve the experience for future patients.

****SECOND UPDATE: A Masterclass in Wasting Time****…read more If you enjoy having your time treated like an infinite resource because the staff assumes you have nothing better to do, this place continues to outdo itself. They called me first thing this morning asking if I could come in for a 10:15 AM appointment to get a necessary blood test for my blood thinners. I accommodated them and walked through the door by 9:55 AM. The reward for my flexibility? Sitting in a packed waiting room for over an hour, completely ignored, while watching five people who arrived after me get called back before me. I guess if you are a retiree with absolutely nothing else to do, you might not mind letting this staff bleed your day dry while they completely lose track of who is even waiting. I do not have that luxury, nor do I want it. The staff here possesses zero common sense and an utterly incompetent approach to managing a schedule. Dr. Patel may be an expert, but the sheer lack of professionalism from her office staff has officially crossed the line. I am completely done dealing with this nonsense and am actively looking for a new hematologist's office entirely. Save your time, your energy, and your sanity. Go somewhere else.