I have been to RAYUS in Palm Beach Gardens several times for X-rays. The only problem was finding…read moretheir location. Everything else was great. I rate them highly.

Showed up for appointment and was told they cancelled it and forgot to tell me…read more VERY VERY UNPROFESSIONAL

I returned to this business for an MRI as a repeat customer. I had a 4:30 appointment I was asked…read moreto come in at 4:15 to fill out paperwork much of which I filled out the night before. At 4:45 I asked the pleasant young woman at the front desk how my appointment was coming along , she went in the back to check on the progress and came out to tell me it was going to be 45 minutes before they could see me . Really you want me to wait an hour and 15 minutes for an appointment to be fulfilled. She asked me if she could book me for another time, I asked she good book me at another establishment cuz that's where I was headed. BUYER BEWARE!

Advanced Diagnostics Group on Burns Rd in Palm Beach offered us friendly and courteous service. My…read morewife needed a MRI and we are able to be seen within 2 days. We were in and out in less than an Hour. They also have late hours. The place is very clean. Parking is not an issue as they are located in large complex of medical offices.

They were far superior before TGH took them over. You didn't have to wait 3 months for a mammogram…read more They didn't do tests without insurance approval. I had used them for over 10 years since I've been in Fla, but now I'm thinking of leaving them.

Excellent physicians! I am a nurse and my husband is a…read morephysician and Dr Goodwin is the most brilliant radiologist we have even known Thank you Dr G!

Buenos días quería informar que tenia una cita para las 10am el doctor no estaba y estuve…read moreesperando horas no recomiendo ese lugar el doctor no es puntual

I would give a zero but that's not an option. I don't know about the doctors there never got to see…read morethem. But let me start by saying when I got there which I was early because I knew I would have to fill out paperwork. Appointment at 1130 got there at 1110. I signed in ok fine. About 15 minutes I was asked for my license normally when asked for an id they give me paperwork to fill out nope another 15 minutes go by and finally the woman behind the desk gives me stuff to fill out. I fill it out and went to give it back and no one seems to be back there. Why you ask because they were in the back with a woman laughing and chatting up a storm. So I leave my stuff on the desk. I wait and wait my paper work is still in the same spot. Finally someone comes back and I let her know I finished she says thank you and walks away leaving the papers in the same spot. Every once in a while I check to see if it has moved nope still in the same spot but this time garbage was on top of it. Finally the lady that was chatting in the back with the staff has come out to check out and yet still chatting showing pictures on her phone. But yet my paper work hasn't moved. Lady leaves and my stepmom gets up and asks how long is this going to take mind you I've been there for over an hour. The lady behind the desk says it's going to be after the lady that's before me. Yet my paper work is still there not moved garbage still in it. I can go on and on but the staff here is ridiculous. Very unprofessional and rude

I'm genuinely disappointed with my experience at Beaches MRI. From start to finish, the process was…read moredisorganized, poorly communicated, and frustrating. After my doctor confirmed that my insurance approved the MRI and sent over the order, I followed his advice and called Beaches MRI directly to schedule, just in case the referral wasn't received or they were too busy to reach out. I called Friday morning around 9:30 AM and was sent to a voicemail that claimed it was "after hours." I initially assumed they were closed on Fridays, but later learned that this is just their default voicemail when no one answers -- a fact I confirmed when I had to call again to confirm their address and someone answered after getting the same message. Despite leaving a voicemail Friday morning, I didn't receive a call back until Monday afternoon. When I mentioned this delay, the receptionist casually apologized. I scheduled my appointment and asked multiple times about timing because, as a parent, my days are tightly packed and I have to coordinate care, rides, and meals for my family. I was told the MRI itself would take no more than 25 minutes. On the day of my appointment, I found myself with an extra hour and called to see if I could come early. Initially, they told me they were fully booked -- understandable -- but a few minutes later, I received a call that they had a cancellation and could take me early. They ask that patients arrive 30 minutes early to fill out paperwork, but I had already completed everything online as instructed. I immediately got in the car and, despite hitting every red light, still arrived 40 minutes early. Since my paperwork was already submitted, I expected a quick turnaround. Instead, I sat in the waiting room with no internet, watching a cooking show, for 40 minutes -- up to my original appointment time. Then I was brought back, changed into a gown, and sat in the hallway for another 10 minutes. At this point, I was already 25 minutes past the time I had been told I would be finished with the test. Morgan, the receptionist I'd spoken to earlier, had assured me I'd be done in time to meet my other obligations. Instead, I was left scrambling, 30 minutes behind schedule, trying to keep things on track for my family. And just when I thought the experience was done, the front desk staff asked for my ID and insurance as I was leaving. What were they doing the entire time I was waiting in their lobby? This kind of poor service -- from miscommunication and misleading time estimates to lack of follow-through -- is unacceptable. I'm tired of businesses not valuing my time or being honest about expectations. I was told the MRI would take 25 minutes max, with only 17 minutes of scan time. In the end, I spent over 90 minutes there for something that was promised to be quick and simple. There are plenty of imaging centers in the area -- I highly recommend going somewhere else. I will not return to Beaches MRI, nor will I refer others. Respect and transparency matter, and unfortunately, I didn't experience either here

Friendly and caring personnel. The woman who did the mri was just so very nice. I did not have to…read morewait more than 5 minutes.

My husband and I have had a variety of diagnostic scans at various DCA locations. My experience…read morehas always been positive. The staff is always friendly, courteous and very polite. Occasionally I have to travel to a location further from my home because a scan may not be available or done at the closest location. But no matter what, I have always gotten great service and they always seem to exceed our expectations.

I Went to the PGA Blvd. location yesterday...I do not recommend it! i have been to Wellington, if…read moreneed be, I'll go back there, but never again to the PGA Blvd. location.

I had been seeing Dr. Laura Weston for a couple of years, however, I will not be going back. I had…read morean appointment for my annual exam and she was over an hour late, leaving me sitting in the exam room for 40 minutes. I finally got dressed and left. I made a second appointment and she did the same thing to me. I was in the exam room FREEZING for 45 minutes. So again, I got dressed and left. I ran into her in the hall on my way out and she said "if you have an appointment that is not the first of the day you have to expect to wait". Sorry, being left naked and cold in the exam room is not an option!

If o was an option for this place, same goes for Dr.Tung I would actually give them an her a -5…read more They treat pregnant women of color with no respect, very rude, for example: Did not do all the test property for my daughter...same day she got checked they said everything is great later that night was admitted in the hospital for her cervix being short...they failed to check an diagnosis her...because they didn't bother to check!!! I spoke up for my daughter an they discharged her from their practice...so sad how they treat pregnant women of color at OBGYN specialist of palm beaches I wouldn't rec this place for my dog!!! So sad...the staff an Dr.Tung should be ashamed of themselves!!!

I was expecting the usual crowding and long wait associated with…read morefacilities of this nature and still can't believe the prompt, no hassle, friendly and professional care I received. This facility deserves five gold stars !

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scheduling with Jamie review: I am a former patient of Dr. Goodman and was previously seen at the…read moreWest Palm Beach office. Recently, my primary care physician referred me back to a hematologist, so I contacted Florida Cancer Specialists to schedule an appointment. Unfortunately, my experience with the scheduling department was extremely disappointing. The representative who answered, Jamie, was literally the worst phone receptionist I have ever encountered in my life. From the beginning of the call, she was dismissive, repeatedly interrupted me, talked over me, and would not allow me to explain the reason for my call. When I requested to speak with someone else, her tone became sarcastic and condescending rather than professional or helpful. What concerned me most was the complete lack of empathy, compassion, and customer service. Patients calling a hematology/oncology practice are often dealing with serious health concerns, frightening diagnoses, or significant anxiety. The way I was treated was the exact opposite of what patients should experience when reaching out for care. To Florida Cancer Specialists' credit, I filed a complaint and received a call back from supervisor Tammie. She listened to my concerns, apologized for the experience, and informed me that the phone call was being reviewed in hopes of preventing something similar from happening again. Tammie was professional, respectful, and compassionate, which was a complete contrast to my interaction with Jamie. My intention in leaving this review is not to criticize the physicians, as I have always had a positive impression of Dr. Goodman. In fact, I have heard wonderful things about Dr. Friedman and look forward to meeting with him. Rather, I hope management recognizes how important front-line staff interactions are, especially in an oncology setting where kindness, patience, empathy, and professionalism matter just as much as efficiency. I appreciate Tammie's response and willingness to address the issue, and I hope this feedback helps improve the experience for future patients.

****SECOND UPDATE: A Masterclass in Wasting Time****…read more If you enjoy having your time treated like an infinite resource because the staff assumes you have nothing better to do, this place continues to outdo itself. They called me first thing this morning asking if I could come in for a 10:15 AM appointment to get a necessary blood test for my blood thinners. I accommodated them and walked through the door by 9:55 AM. The reward for my flexibility? Sitting in a packed waiting room for over an hour, completely ignored, while watching five people who arrived after me get called back before me. I guess if you are a retiree with absolutely nothing else to do, you might not mind letting this staff bleed your day dry while they completely lose track of who is even waiting. I do not have that luxury, nor do I want it. The staff here possesses zero common sense and an utterly incompetent approach to managing a schedule. Dr. Patel may be an expert, but the sheer lack of professionalism from her office staff has officially crossed the line. I am completely done dealing with this nonsense and am actively looking for a new hematologist's office entirely. Save your time, your energy, and your sanity. Go somewhere else.