First time using this service. Mike came on time. I suddenly had to leave to rake a family member…read moreto an appointment and Mike was cool about it. I came home and our carpet is almost like brand new! We hadn't had a cleaning in years... so much pet dander and dog hair is GONE. Would absolutely recommend them and hope to use this company again. Worth every penny.

Mike arrived right on time and immediately went to work. He was very personable and professional…read more The price he quoted was an extremely fair price for what I received. He was in and out in 1.5 hours and and everything looks & smells great. I would highly recommend him and I will use him again in the future. Thanks Mike ..... Randy & Peggy Hill Medfield Maryland 21211

I contacted Royal Carpet Cleaners based on the positive reviews from Next Door. I'm happy to say…read morethat George and his helper were fantastic! They were courteous, on time and very knowledgeable. I'll definitely call them next time I need my rugs cleaned again.

Great value and service! Top notch professionalism and excellent results. Our carets looked better…read morethan new afterwards. We will be recommending Royal Carpet to all of our family and friends.

Dave and his nephew did a really nice job. Up front he said that he wouldn't be the cheapest and…read moreexplained the equipment and process that he uses. I've tried those places in the Val-Pak coupon mailers before and they send some kid over with equipment that I could probably rent myself. Dave was on time, he only charges for the sq ft that he cleans, not the square ft of the whole room. He spent about 3 hours doing our master bedroom and my son's bedroom. 400 sq ft for our room plus closet and another 100 or so for his room. These carpets haven't been cleaned professionally before and they are 16 years old, installed when we built our home. Highly recommended.

Highly recommended! Dave and Alex were incredible! Both very friendly and knowledgeable! My house…read morewas tenant occupied and we had to evict them. They left my house a total disaster. Alex took the extra time to run the machine over a few more times to ensure the carpet got clean. And the master bedroom couldn't be saved but they were honest and tried to get the ugly stains out. He even recommended a carpet guy to come in and do the work for me. Dave's honesty and Alex's work ethic has made me a customer for life. Thank you so much for making what could of been ugly a lot more clean! :)

We recently used MCDowell's as first time customers. Our experience exceeded our expectations and…read morehighly recommend this service company. During the pandemic, we needed to have an oriental rug cleaned. Another favorite merchant recommended MCDowell's so we called, made an appointment for drop off. The very heavy large rug was taken from the back of the car at the loading dock and returned once the cleaning, which was gave us a new look once again for our rugs, was completed. Minimal risk due to face masks and distancing we we were completely satisfied! Thank you for providing the community with your wonderful service!!!!

Walk on by. Not the company they were under their new ownership. I gave old McDowell's a 5 star…read morerating. I recently brought a rug in that I have brought in to another cleaner in Boston 2X and Old McDowell's 1x (all 3 times very dirty and it came out looking brand new. So beautiful, outstanding transformation, is how I would describe it. I Just had this same rug done by under new management McDowell's and the back of it is gray almost and the color much darker in color like the water they washed it with was gray/black and dirty and it was not well rinsed. It's improved, definitely shows some sign of cleaning, but the color of the rug is MUCH darker and has a grey cast. It's ugly. This was nor washed well. I can't tell you how beautiful it came out the 2x in Boston and the best of all times when old McDowells did it. S ame rug. It was far less dirty t time then those other 3. I don't know what was done here, but truly disappointed, that my rug is now a different color and looks grey, like they dipped and washed it in filthy water. this was not washed in clean water and was not rinsed enough times. I had heard negative things from people about the new ownership, so held off on cleaning this as I figured they would get their sea legs. Apparently, not so. This is a rug that when properly cleaned is very light and lovely and really brightens up and is much lighter, it has NEVER HAD A GRAY UNDERSIDE. I don't know what you did but it looks awful. really yucky. Rug was not even wrapped, something other co's did. I think i could have dragged this out on my parking pad and cleaned it more effectively.

Let me start out this review with a sincere apology to the staff at Not Just Vacs…read more I recently discovered I had my mobile set up to automatically block and delete voicemails from unrecognized numbers (even number I had called from my own phone). I would like to blame the recent OS update, but the fault remains mine - especially since I was under the mistaken impression that they had never tried to reach me about my sewing machine. They called multiple times and left several messages. Now, on to the meat of this review. The staff at Not Just Vacs are highly professional, very experienced, and very knowledgeable about not only every model of sewing machine they service, but also are very good at triaging the symptoms of the unit and determining a cost-effective solution to the issues. In my case, I had inherited my mother's ancient Singer 504 model sewing machine and had tried setting it up for sewing some thick material for a school project. Even with the help of an experienced FACS teacher, we were unable to keep the thread from breaking after a few seconds, so she recommended Not Just Vacs. I brought it in and spoke to one of the gentlemen there who patiently explained why the thread kept breaking, the challenges with sewing thicker material, and why the machine could be difficult to use for that purpose (even when new). After leaving a sensible deposit ($20), the team examined the machine and did a full clean and adjustment of all internals, taking away years (probably decades) of neglect and use (my mother never abused her machine). I highly recommend Not Just Vacs for their providing the best quality and cost-effective service in the Harford County area and hope that they continue to do so for years to come.

Great customer service and very knowledgeable repair people. I always get good, thorough service…read morewhen I come in

If i could give 0 stars I would. I'm pretty sure this company is a SCAM! I got a living social and…read morescheduled my appointment 2 weeks in advance. No confirmation call of appointment the day before. I called the company the day of the appointment to ask if they're still planning on coming during the arranged time (10a-11a) but no one answered so I left a message. Around 11am, I called the company again to get an ETA (mind you, this was only a sofa cleaning and a gift for my parents so I am very disappointed at this point). Still no answer, I left a message AGAIN. At this point, I really don't think anyone will show up as no one is answering their phone. If you're thinking about using this company, I hope my review deters you from them. Terrible customer service, no call, no show. Don't waste your time and money.

Atrocious. Paid for service in advance. Phone rep. tried to repeatedly upsell services. Booked…read moreappointment two weeks in advance (despite that they had earlier appointments), yet rep. was still a no-show. Twenty minutes after the appointment time and a no-show, I called to inquire on their ETA. The rep. said he would get the tech's location and call me right back. Thirty minutes after that call and no return call. And still no tech arrived, so I called and (no surprise) I was sent straight to voicemail. So, I cancelled my pre-payment and won't be using Kemet in the future. I have my furniture and carpets throughout my the home cleaned at least twice a year. Having the sofa cleaned was a test run to see if I wanted Kemet to be my service company for larger jobs in the future. Not only will I not be using Kemet, I've written this review so others know what to expect when contacting this "company".

We just had Maryland Pickers remove our unwanted items, and they did a fantastic job. From…read morereminders as the day neared, to showing up on time, the crew was pleasant and professional, and fast. I would highly recommend them and have used them multiple times over the years. Great company, great crew and very reasonable.

I've used Maryland Pickers for over 7 years! They have ALWAYS been top notch! Friendly,…read morerespectful, and professional!

This company went above and beyond. I am fanatical about how I clean my home. Due to unforeseen…read morecircumstances, I was unable to. This company addressed areas that are typically missed or hard to reach; she arrived with her own ladder. I definitely received quality service and highly recommend this company.

Quick and reliable cleaners, I always get my items back within a day or two and they have weekend…read morepickups