10/10 experience!! Seen quickly, doctor was amazing at addressing my concerns (also he was so kind…read moreand funny, put me at ease) and the front desk administrator, Arielle, even made me a copy of my insurance card and laminated it for me when I mentioned my insurance never sending me a physical one. That is truly going above and beyond to show your patients care! Also scheduling was super easy, thank you so much to the ENTA office

Well I thought I Had my appt today. I called the beginning of the week to make the appt and verify…read moreinsurance. Made sure to talk with the office. I spoke with a lady gave her my complete information to verify. She said Yes we take your insurance and gave me an appt with a Dr with a last name with a B. I arrived and there's a lot of ppl just hanging around the front of the building. The area feels very unsafe. I walked in the building. It is old and dilapidated. It's dirty and not kept up with. I took the elevator up to two. Walked in and gave the guy my insurance and I'd. He looked at my insurance and said oh no we don't take this. I said excuse me. Why did you make me come here to tell me this. And that's when the manage comes flying out of her office . And starts making excuses and blaming me for something her staff is responsible for.. then I ask her who answers the phones the dr line and how come they don't know why they don't know what's insurance they take and didn't verify. This is when a very large fat woman named Nicole comes storming at me puffing her chest yelling at me tightening her fists. I said does she want to fight me? She extremely unprofessional rude and disrespectful. I can't believe she is employed here. Never can I imagine that I come to a Dr office bc I'm sick and this is how you treat a patient insisting I pay cash for my visit when I have insurance. The blatant disregard of civil rights. Bullying and harassment.. they have no clue what they are doing and they don't deserve anybody to go here. no one should feel safe here. Family friends or yourself!!

The office experience was very good. I was taken in quickly. My problem was diagnosed. Everyone in…read morethis office is very professional

Staff and doctor were nice and professional. Doctor is very knowledgeable and was providing clear…read moreexplanations during the hearing test. Location is very convenient.

My mom and her friend Theresa had a few appointments with the doctor she is kind, attentive and…read moreworks with you. She treated my mom and her friend with kindness. I would definitely recommend going to Audiology Island, I've been to Costco and Miracle Ear where I found them rude and not helpful to my mothers needs in fact am doing a hearing test with this Doctor in March because she's great Christine

Difficult in getting service request handled from front desk, better off sending smoke signals…read moretrying to get someone that can help is a major task. New Jersey has a better selection of providers.

Dr. Vastola was extremely dismissive and disinterested he barely examined. Ultimately I left his…read moreoffice woke up the next morning in excruciating pain in the ear he supposedly examined - I called Dr Vastola - his response was go to urgent care! I was just at his office the day?Either way I went to urgent care had walking pneumonia and a perforated eardrum in which Dr Vastola did not address! If you value your health steer clear of this guy!He should not be practicing medicine any longer - he?s unenthusiastic- unmotivated - disinterested- rude - unreceptive and most importantly ?reckless?.

This is probably the one of the worst experiences I have ever had with a doctor. Being a doctor…read moremyself I have been suffering from vertigo and my neurologist recommended ENT allergy where Paul Vastola has his Staten Island office. After administering a hearing test he came into the office and asked "what I could I do for you" ? I explained in detail about my vertigo and dizziness. He checked my ears and nasal cavity and said everything was clear. He then uttered " what can I do for you". I explained to him again that I was very dizzy and lightheaded and was recommended to see him. He said there was nothing he could do for me and told me to follow him to the reception area. The bottom line is I didn't stop and they found a doctor in New Jersey who diagnosed me with Ménière's disease and could not believe my story about the ENT..12 Paul Vastola has the personality of a doorknob even though he's a medical doctor as I would never treat my patients like that. You have been given fair warning!!

Extremely rude! Didn't notify me that my insurance wasn't accepted. Billed me 400$ saying that they…read morecouldn't bill my no fault insurance. If you're not the same race as him don't see him ! Very bad vibe forum this guy!

He is very nice doctor. Office calls and calls for you to go get a test. Finally you go call for…read morethe results that he had and didn't bother to call me with. His office calls back and you MUST come in to get results. That is office policy. Well that policy is just a money maker. He must need the co-pay. Called got a copy for myself and guess what my great primary called me to give me them because she is a great doctor and doesn't need my $50.00. and cares about her patient.

After being a satisfied customer for 5 years, my experience with this company this year has been…read moredisgusting. new hearing aids cost $5000, and i was told to get used to the extraneous noises and whistling in the devices, and to get my ears cleaned. Booked an appointment for adjustment, no provider on site to work with. Going to Costco

Andrea, the audiologist, is very caring and patient. She is very professional but also down to…read moreearth. I had a lot of issues with my new insurance company and she and her staff were very patient and diligent. She makes sure you are comfortable with the hearing aids. I highly recommend Hear USA in Staten Island.

She just gave up too quick to determine what was giving me allergies. She didn't even want to speak…read moreto me & sent her nurse to speak for her. I asked her to provide someone that can help me & she said she couldn't do it. After undergoing extensive bloodwork they just determined that I should go somewhere else. & not even help me to find someone who basically I was on my own

First time seeing Dr. Chau, she took her time, spoke to me through ALL my concerns. Listened to me…read moreand is going to help me manage allergies. Deff reccomend

The man at the front desk was very disrespectful and had no patience or empathy at all for this…read moresenior Veteran. Maybe they should actually hire veterans for these positions.

I found this local clinic and was feeling unwell, so I went it. When you first walk in, there is…read morerent a cop at a podium and he IMMEDIATELY asks you who you are there to see. Then the secretary behind the desk waits a MILLISECOND and repeats what the rent a cop just said. And not in a friendly "how May I help you" kind of way. They are overly aggressive. Ultimately, I was told they don't accept walk-ins. Nor do they have a doctor or doctors to treat walk-ins. So they recommended a nearby non-VA urgent care or the Brooklyn VA emergency room.

Really good doctor she knows how to properly treat people treats people with respect to make sure…read morethat she has the same amount of respect as everyone else

This is the best doctor I have ever been to in years she is very nice and caring respectful and…read morealways on point with her results