As a former employee, here's a little insight on what to expect if you're planning on buying hearing aids.
1) After you purchase hearing aids, you get a 45 day "trial period". After that, you will be charged per visit which will range from $25-$185 providing you're still in warranty. And you'll be in every 3-4 months for adjustments. Sometimes more if you are having issues with them. Within that 45 day trial period, if for whatever reason you no longer want the hearing aid, you can return it but if you choose to do so, there is a $335 non refundable fee. But depending when they were purchased, the fee may be more.
2) Each hearing aid typically comes with a 3 year warranty. The manufacturer will include an invoice along with their warranty per hearing but Audiology Island will NOT provide that to you. I know this because we are informed to shred them prior to stocking them to their inventory. To know your correct warranty, all you have to do is call the manufacturer of the hearing aid you purchased (Signia, resound, oticon, etc) give them your name and serial number and they will inform you the length of your warranty. this is the most accurate way of knowing. In most cases, audiology island will provide you with their OWN warranty which is typically 1-2 years. But if you're a medicaide or third party insurance, they will automatically give you the three year warranty because those two insurance companies make it a priority to inform their clients of their warranty. If you are given a 1 or 2 year warranty, when that time frame is up, you will be charged $100 per hearing aid per year if you make the choice to extend it. Prior to doing so, I urge you to contact your hearing aid manufacture to know for sure if your warranty has actually expired or not.
3) If you want wax removed, I recommend going to your ENT Dr simply because your insurance will cover it. You may have to pay a copay depending on which insurance you have. Audiology island will charge $75 PER EAR for ear wax removal unless you give a 5 star review WITH a written review to get money off your visit.
4) If you're having issues with your hearing aid and you find yourself continuing to have those same issues, if it's still in its warranty, the manufacture of that hearing aid will replace it with a new one and their office will charge ONLY $25. If you need a replacement for whatever reason the issue may be, you're entitled to it. Just as long as you're in warranry.
5) If you have medicaide or a third party insurance and you've been approved for hearing aids, just be in contact with your insurance company on when the hearing aids have been sent to their office to be sure you can be fitted in a timely manor without having to wait a long time frame to receive them.
Good luck! read more
