I live about 45 minutes from this Napa. I was working at a customers location in South Beloit. I…read moreneed some hydraulic hoses made up for the job I was doing. They did a nice job making up the hoses. They fit perfectly. It was a hot day so I asked if they sold any drinks. They didn't have any for sale but the guy helping me out offered me a cold bottle of water from the employees mini fridge. It hit the spot! We need more people like him in this world.

Went in for a simple freeze plug four workers there not doing a thing but talking to each other not…read moreone would attend us. When I finally get one worker's attention I ask for my part and she starts screaming (Viejo) at another worker who was at the end of the store extremely loud he comes over and she tells him she is used to customers bringing in the parts so she can find them . What really??!?! I had a picture of the part and the part number they didn't find it even tho online it says they have some. They said they don't know how to operate the system and walked away that's it left me without my car part?!?!?! Will never go back and will always warn others to go elsewhere!!

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

I've had good experiences at the 4th Street location, but happened to have more errands on Prairie…read moretoday so I went in search of new wiper blades. Lon helped me pick the best brand in my price range, without pressure to pick the top of the line item, and installed them for me. Service was quick and friendly!

Excellent customer service. Very very helpful. Great prices. Very willing to negotiate!read more

My son called this auto salvage business for a quote on hauling and junking two cars, one belonging…read moreto my son and one to me. A woman, who I believe is the parts counter customer service representative (the only woman employed there, I believe), told my son they would pay us $250 per vehicle for a total of $500. Later, my son called again to arrange for Erickson to pick up the cars, and the man who answered the phone told him that they would only pay $225 per vehicle. When my son told the man that the earlier quote was $250 per car, he repeated that they would only pay $225 per car. We decided to call other salvage yards, and got a number of other quotes. My son called Erickson one more time to see if he could talk to the woman who quoted $250 per car, which was one of the higher quotes. The parts counter woman answered the phone and instead of honoring her previous quote she gave a third quote -- this time $225 for one vehicle and $200 for the second. I got on the phone and asked why they gave three different quotes within a few hours for the same service removing the same vehicles. The woman told me the price of scrap metal had dropped during the day (January 19, 2015). However, I am quite sure scrap metal prices do not change twice in one day, and I'm fairly confident that scrap metal prices didn't change at all the day we called, since it was Martin Luther King Day. I asked for the business owner's phone number, and the parts counter woman told me she would not give me the number. I asked for the number again, and she refused again to give me the phone number. I told her I would file a BBB complaint, and she told me to go ahead and then slammed the phone down. I filed the complaint, and posted here as well. Get a written quote, and then cross your fingers, too.

Hi my name is Alija, I'm not that great with technology so my son is posting this review for me. I…read morecame in earlier and a Gentleman named Zach who helped me return a Battery charger that was defective. He was very respectful and resourceful, and I appreciate the great customer service as it is hard to find. Thanks Zach!

This store and its staff went above and beyond the repair call of duty. My daughters car had a…read morespline groove belt idler pulley destroy itself on a 1.5 hour drive to a family gathering in Roscoe. She popped the hood and found pieces of it in the engine compartment. Told me, her father, at 5:00pm on a Saturday what she heard and found. Together ! After yelping auto parts, called this store and spoke with Joseph, he put me on hold to see if he could find someone to do the repair.. said yes, and he had the part. When we got to AutoZone the repair guy said he was too busy. As we were getting the part, the store manager said it was on his way home and would do it for free. So there we were Jimmy and I working away, when a sudden rain storm comes flooding down on us, but we were finally successful in getting the stubborn idler replaced. BTW, Volkswagen didn't make the task very easy in the two hours it took. Yes in my shop or a service store it would have taken less time. We had neither. I could not have received better treatment, or caring by the staff and the manager as they went way above the call of duty, working on the car on the side of a residential neighborhood in the rain. My daughter, wife and I cannot thank them enough for helping us get her car back together last evening. I will be forever grateful...Special thanks to Jimmy, who after work spent time unselfishly helping us instead of going home to relax and enjoy his evening. Thanks again guys!