We received outstanding service at City Star Motors during the time on the lot as well as after the…read morepurchase. We were given ample time to inspect the vehicle on the lot by our own mechanic and test drive it couple of times. Upon finding couple of minor issues with the vehicle, the price was adjusted to accommodate those repairs. Price was competitive in comparison to other vehicles available and the dealer fee was significantly lower than in other dealerships. DMV made a mistake in the title and City Star Motors took it upon themselves to correct the DMV error and followed through until new title was delivered providing periodic updates. They could have told us to deal with DMV ourselves, but insisted on taking care of the error for us. You can buy vehicles anywhere, but it is a pleasure to do business with courteous and caring business like City Star Motors.

From the owner: City Star Motors LLC offers the finest selection and best deals on pre-owned cars in the area. With…read moreour extensive relationships with local dealers, we're able to get excellent quality new car trades and lease returns at incredible values. We pass those savings along to our customers with our unbeatable prices. We also offer financing for qualified buyers, going the extra mile to make sure you're able to drive home the car of your dreams. Browse our inventory on our website, and if you see a vehicle you like, you're able to submit a quote request on the spot or schedule a test drive.

I am extremely disappointed with how AMF Financial has handled my auto loan during a serious…read moremanufacturer recall situation. My 2021 Kia K5 is currently at a Kia dealership because of a recall-related fuel system failure. The dealership's service manager advised me on a recorded dealership line that, following an engineer's evaluation, the fuel tank was expanded, the vehicle could possibly explode, and I should not have the vehicle near my family. Kia America was working with me on replacing the vehicle while keeping my existing loan terms, subject to AMF's approval. I was informed on September 4 that AMF declined to transfer/substitute the existing loan to the replacement vehicle because the loan was for my specific vehicle. I was then informed that AMF told Kia they were interested in repossessing my K5 because of missed payments, while offering to assist me with a new loan or discounted down payment on another vehicle from their lot. I have contacted AMF directly seeking answers and a reasonable resolution. I do not believe I should have to take out another loan and come up with another down payment simply because the vehicle securing my existing loan developed a serious manufacturer recall-related safety problem. I am asking AMF to work with me and Kia toward a reasonable resolution rather than leaving me with an unsafe vehicle, the possibility of repossession, and the prospect of starting over financially with another auto loan.

I will not put out the drama they caused me. Or the car the sold me was stolen. Yep you heard that…read moreright, not to mention how the engine blew in that car which lead to a path of real loss for me. They did give me another car, now I owe for their stolen car and the other car. Can't get extension for nothing. And the customer service is ridiculous. And let's not talk about the disabling of the car. This place is a scam. Fraud etc. and don't even reply about how you did anything because it's a lie. Steer clear folks. Because of their negligence I couldn't get my fur baby to the vet and he passed away. For that I will NEVER forgive

So the dealership took the truck back.... A MONTH AFTER WE PURCHASED IT…read more I'm really upset so I'm just gonna give a quick run down. 2 days after we bought it, the fuel pump went out as well as the battery terminal was just straight busted. So we had to replace both costing us several hundred dollars. We did the repairs, told the dealership. We were also missing a LARGE majority of the paperwork we signed. Dealership told us to bring the truck in, they'd see what they could do and get us the rest of our paperwork. So we took it in, they asked for the keys so they could pull it over to the mechanics area. Gave them the keys and they then told us that we COULD NOT LEAVE with the truck or our belongings! They were taking the truck back and said to contact the bank. Come to find out, the bank had never fully approved us like the dealership told us! The loan was never finalised like the dealership told us. Everything the dealership said was a LIE. Yesterday we went there to get some of our stuff out of the truck. Instead, they'd relisted the truck (that we had paid for!!) back up for sale and had taken all of our stuff out of it and thrown it in trash bags behind the shop. The stuff was wet, moldy, there were maggots and roaches on the stuff, etc. $1500 in damages! So we had this truck for exactly a week before they took it back. We had NO IDEA there were any issues with the loan or bank. We tried going through other banks and everyone wants $3500 down. We don't have that... We gave them everything we had. Every fucking penny... Today we went in to get our down payment back and were told that they weren't refunding us so much as a dime... They got a full tank of gas, our down payment, and a brand new fuel pump + labor and a new battery terminal... All new repairs at our expense and kept our down payment... Kept every penny we had and then put a no trespass against us for the property! Like how can you do that to people? They KNOW our situation. They KNEW we lived in it. They KNEW the stuff in it was everything we owned... I specifically made sure that we got approved for the loan. That it had gone through completely. They told us it had. They told us the truck was ours. It was all a lie. It was fraud... How can you just take advantage of people, steal from people - a family, and live with yourself...? Yes, we're taking it to small claims court. Yes, we're talking to attorneys. Yes, we're keeping receipts for everything. Yes, we'll be leaving reviews. Yes, we'll be contacting the better business bureau. But none of this is overnight... I'm just heartbroken and defeated and upset... Go figure, this dealership has since closed down. Why am I not surprised?

Sold My Neice a van the transmission is going out of…read moreIt within 3 weeks battery dead There horrible Ripoff People do Not buy anything from this company Ever

I'll really liked my experience everybody was very patient and understanding to what I wanted l…read morewould recommend them to family and friends.

From the owner: Best Car Dealer in Kissimmeeread more

I normally try to give businesses the benefit of the doubt, but my experience at Napleton Chrysler…read moreJeep in Kissimmee was extremely disappointing and felt downright dishonest. After purchasing my vehicle, I later discovered I had been signed up for an Assurant Vehicle Care policy that I clearly refused. Francisco Diaz in finance asked me about the coverage, I told him "NO," and yet it was added anyway -- totaling $959 rolled into my loan. Not only does this increase my payment, but it also feels like I was taken advantage of so someone could get credit or a kickback for adding a policy I didn't authorize. This is exactly the type of behavior that makes people distrust dealerships. On top of that, I was told my $6,000 down payment would have a 2% credit card fee. Instead of being charged $6,120, I was charged $6,180 -- noticeably higher than what I was told. No explanation, no transparency, just more money out of my pocket. Between the unauthorized add-on and the inaccurate fee, I walked away feeling duped, frustrated, and misled. Buyers deserve honesty, not surprise charges and hidden products slipped into their contracts. I would not recommend this dealership to anyone looking for a straightforward, trustworthy car-buying experience.

Unprofessional, a lot of disappointment from the dealership, me being a loyal customer for more…read morethan 6 years and having purchased 2 vehicles. Let me share my story... My truck was damaged while in the custody of Napleton Chrysler Dodge Jeep Ram Kissimmee. Since then, the dealership has attempted to repair it on more than two occasions, yet the vehicle still has minor paint defects, visible upon close inspection depending on the angle and lighting. The front air deflector remains loose, despite having been "repaired" several times, demonstrating careless work, lack of quality control, and failure to take the responsibility I expected. Throughout the repair process, I was provided with a loaner vehicle that is unsuitable for my professional work, resulting in significant financial losses for my business. Furthermore, the dealership attempted to get me to accept a payment of $750, which is completely insufficient to cover the damages and losses incurred, and asked me to sign a document to close any further claims, which I categorically refused. Today, December 20, 2025, I returned the loaner vehicle and picked up my truck, and its condition remains unacceptable. The dealership refuses to offer a real and definitive solution in writing, limiting itself to excuses and insufficient verbal proposals. After multiple visits to the service department and meetings with management, I feel completely disregarded as a customer. After buying my second vehicle and being a customer for more than 6 years, I can say that when this dealership makes a mistake, they do not act with professionalism or honesty. Instead, they attempt to minimize the issue and close the case without properly resolving it. I do not recommend this dealership under any circumstances. If you decide to do business here, document everything, inspect the vehicle carefully, and do not trust verbal promises.

Was just recently there the 2 gentleman helped me for A little over 3 hours to find the right car…read morefor me even after closing hours so I greatly appreciate them for all the help ! very happy with my corolla !

STAY AWAY FROM THIS PLACE absolutely scammers they got me good they reach out to me whit promises I…read moretold them I didn't want to deal with bank my down payment budget the lady vanessa kept calling me and telling they will do buy her pay here and work whit whatever I had of down to go down to Kissimme that they got a car for me whit my especificación. they got try to get me into a finacial I said no that I wanted my down back and they can't keep the car . And the sell man (angel ) super unprofessional. Now they don't wanna answer the phone they trying to keep the down payment for them self . And top off that two days whit the car and the break pads are already sounding like they're going to break already the car turn off out of the blue . DO NOT GO THERE

Place is a joke did the application online and still no where I live 2 and half hours away so I…read morefigure do the online application first to see if I can get approved before I drive there and that was a week ago and when I call there I'm told Tony is with customers that are actually there horrible customer service horrible salesman horrible place all around a bunch of dumb people trying to sell cars and they should pull the online application down because whoever works there obviously doesn't know how to use the computer to check them

horrible place to get a car don't recommend a I got a car and it shut off not even 5 minutes down…read morethe road I took the car back for them to put me in some bull crap I didn't want and added a pick up payment when that wasn't the car I originally got and signed off on

Sam was awesome kind nice friendly outgoing person made our day when we finally was able to drive…read moreaway in our new car

100% DO NOT RECOMMEND! I was lied to and led to believe that they would be able to payoff my trade…read morein within a given time frame only to find out that it wasn't true. Inevitably through their misleading statements I made a payment on a vehicle that wasn't in my possession and they offered no other remedy than an apology. Specifically, Nicholas Catano is either uninformed or deceptive and DriveTime as a whole cannot be trusted to do what they say or reasonably ameliorate their error with more than mere words. Complete lack of accountability. No wonder the only five star review is from someone who needed their wheelchair battery recharged!

Scam artists. Sell wrecked broken down cars with many issues. Took advantage of a disabled…read moreveteran and now he is out $4500 after driving the car less than 100 miles. Buyer beware!!