I've reached out to the owner and after two days, John still hasn't responded nor reached out to me. So here is my review!
Planned a group event for 15 kids and the owner suggested doing a private group party, which was $500. We were asked to arrive 15 minutes early so the kids could be briefed and start promptly at 12:30. We ended up having 13 players. While we waited for the kids to have their first round start, I was handed the menu for Famous Pizza. All of the prices are marked up (+ $8 for a square pizzas, + $3 for chicken tenders, + $3.50 a salad, etc), which I wasn't expecting. I knew we had to have the order delivered but saw Famous charged $2, no biggie. Well, I asked for our food to be ordered and delivered right away since our party started at 12:30. Our kids started their first round at 12:50. At 1:50, I inquired about our food and the person I placed the order with went to check on the status. But their face showed they forgot to place the order. I asked the manager to cancel the order. By this point, the kids had gone through 20,000 gel blasters (in one hour!) and we had to pay $70 for more! At this point the manager offered us more gel balls for free so we could have more time for pizza to be delivered and not have to worry about the gel ball supply. Then when I went to leave, the staff was trying to charge $500 even though I paid a $100 deposit to the owner and our balance was $400. I could not get ahold of the manager nor the owner when our party ended.
The $500 gave us a small room, which wasn't big enough for the kids and some parents, and apparently meant no one else was in the room playing gel blasters at the same time. Every 8-10 minutes the room is used by groups for different games, such as airsoft or gel blasters. It was NOT worth $500 seeing how quickly the ammo was used and there was plenty of seating space in the larger, open area.
I left very frustrated with how the situation was handled with not so much as an apology. The manager took ownership for the food not being ordered, but I feel they could have comped the $70 extra we spent on gel balls. Also, had I not gone to ask for a receipt to show the pizza order was refunded, I would not have received a refund as my card was needed to process the refund!
The kids had fun, but none of the parents were impressed with how things unfolded. I would not return to this venue, nor would I recommend it to anyone.
Finally, the snacks that were available for purchase should be checked by staff. My son went to grab a few different snacks that all had holes chewed in them read more