After the winter ice storm I had some damaged copper gutter parts. Andrew was extremely helpful…read morewhen I called to order some replacement parts. The price quoted by him was also better than anywhere else. THANKS for the great personal service!

Chris Industries has the absolute WORST customer service of any vendor I have worked with in the…read moreconstruction industry. I cannot advise anyone to work with them. I dropped plans off with Andrew for pricing and left for vacation. When I returned and tried to follow up, Tom answered and was extremely rude, said to keep calling for Andrew as Andrew didn't return phone calls, etc. When I finally tracked down Andrew, he admitted to losing the drawings and asked that I send them again, which I did. I then called to follow up and ask for a delivery date. Spoke to Vitor, the fabricator, who was pretty nice. Answered all his questions. He said he'd get a price to Andrew that day. Surprisingly, Andrew never called. One week later, I tracked Andrew down again asking for the price and delivery schedule. He said he'd get back to me...could he have a number? A number? Seriously, I had now been talking with them for over FIVE WEEKS. So I asked for Jerry, who is the Assistant Manager (and who should be fired for lack of customer service). Jerry says that their head fabricator died two weeks ago so they cannot do my job and hung up on me. When I tried to call back and point out that I had dropped the project off FIVE WEEKS AGO, and was a repeat client, he wouldn't answer my calls. Then he had his secretary call me and reiterate that they wouldn't do my project and, he too, hung up on me. Such an unprofessional group of people. Not sure how they have managed to stay in business. They used to be so professional and good - turned projects around quickly, priced quickly, great to work with. I used to recommend them to builders and architects all the time. WILL NEVER DO THAT AGAIN. In my opinion, they must be circling the drain...do not give them projects...you probably will not get them completed before the company folds!

We have lived in Arlington Heights, about half a mile from Wheeling Auto for about ten years. We…read morenever had the occasion to use their services but needed service close to our home. I found them very helpful and professional. They quickly found the problem with my car and quickly performed the needed service. Their staff was excellent in taking care of the problem. I will be using Wheeling Auto for all of our service needs. Without hesitation I can say they are five stars.

I went back to get an oil change here because of the great service I received last year…read more Unfortunately, the service I received was horrible and have lost trust in this place. Went in on a Friday afternoon for a scheduled oil change and was there for 2.5 hours! I was told that my car was done so I paid for the oil change. Side note: I was told AFTER I tapped my credit card that there would be a 3% fee. I asked if I could use my debit card instead. There was an option to select Yes or No to the fee so the lady behind the counter clicked No and said the charge still went through. What is the point of having this option??!! Irritating and somewhat shady. Back to the story: The lady saw me get ready to go and did say that my car would be another 10 minutes because they had taken it to drive around the block. Fine. I waited and waited and my car still wasn't ready and no one was available behind the counter to ask. Luckily another man came out to help another customer and I asked him about my car which he automatically brushed me off with a response "yeah it's coming out." But still no car. Another man came out to help another customer and I asked him if he could check the status of my car which I got an annoyed look from him with no response except he just walked to the back and asked about my car. Seriously?! No one else came back out but I heard someone yell "it's coming out right now" and when I looked outside, my car was being driven out of the garage. The man driving my car apologized and explained that the lady should have communicated better and told me that they were still performing tests which took longer than she told me. "Performing more tests", "driving it around the block"...generic excuses thrown at me while not being told exactly what the real status of my car was, all the while behind an enclosed garage with no visibility to what they were actually doing with my car. I don't like being treated like this especially because I didn't see them treating anyone other customers like this. Like the other bad reviews on here and Google, the service you get here is hit or miss. You might save some money on a couple of things but just think if it's really worth it including the time you lose. For me, it's not worth being treated like this and not being able to trust the level of service I'll be getting.