Matt was extremely helpful when I needed a new battery. The company policy doesn't allow them to…read moreinstall a battery but Matt got all the tools and walked my teenager through how to do it so now he knows how to change out a battery. Thanks for the really great service, Matt!

I popped in here to pick up a tail light. The guys were quick to help me and I was in and out in a…read moresnap. I have changed these little puppies before in other cars so I was confident that I could do it again. I did figure out where and how to get to the bulb, however 2 of the screws were wound so tight I could not get them to budge. I ran back up to Napa Auto Parts too see if they would assist me and to buy oil for the car. One man informed me that they just sold parts and could not help me. As I was purchasing the oil this young thang said he would help me. I was so relieved because I did not have much time and I was thankful for his time. Did not take him long at all to fill the oil and change the bulb. I tried to tip him and he refused. He was a complete gentleman and was so impressed with him.

Nothing but great service when I come to Hancock! I blew a tire Saturday afternoon and stopped in…read morewith my donut on 30 mins before they closed and they had a tire for me and put it on super fast! This is not the first time they have worked on my vehicle last minute, so it is much appreciated! They had a tire available and it was perfectly priced and not expensive at all ! I highly recommend Hancock, their prices and service is best I found in the area!

I have had a few vehicles serviced at this shop. I like how the estimate is sent over via email in…read morecase I miss the call from the shop. I just had $780 worth of work completed, and one issue I had (jammed hood latch) was resolved at no cost. I really appreciated that. I would recommend taking your vehicles to this shop

Great basic car services. We had battery issues with our spare car. O'Reilly was able to analyze…read morebattery and determine that the last person who worked on the car put in an old battery. They also were able to check the car starter and alternator. The old battery was replaced with a new, good quality battery at a reasonable price.

Had a misunderstanding with a part warranty and after contacting the corporate office Zach, who…read moredidn't know of discrepancy, took care of situation. Although I explained I would no longer need a call from the District Manager, he called as a follow-up to make sure the situation was taken care of. When customer service is like this I give them their props. Thank you, Zach and Mike.

If I could give them zeros stars I would. Worst experience buying a car i've ever had. I feel like…read morebecause I was a woman.They completely ripped me off and sent me a car that didn't run. I've contacted them several times with no results. That's supposed to be my dream car.And it's been the worst nightmare of my life

Came in with a leaking tire. They took the tire off and found a large staple in the tire. They said…read morethat due to the nature of two punctures so close together they couldn't patch it. But I know they were not trying to hustle me because they suggested I buy a tire myself, bring it in, and they would put it on. So they weren't trying to sell me anything. Super nice about it. And they didn't charge me for the inspection. This is the type of place that used to exist - a neighborhood shop where you could trust the owner and he would be there to help.

My first time here today. They were honest, dependable and reasonable. I will be recommending this…read moreplace to others.

Scheduled it almost a week ago for an oil change, dropped it off at 7:45, it's 4:00 and their not…read moredone yet. How many people that didn't schedule did they move in front of me? 8 hours and still not done! I've been coming here for 8 years, but I think it's time to find a new shop.

Graham and his team do great work! Great service all the way around! This is a family owned…read morebusiness that has been around for more than 50 years! Give them a try, quick and easy oil changes while you wait

Cant complain. They seem to be honest. Its an old time Florida feel place where you sit in chairs…read more8n the open air garage while 2 or 3 mechanics work on your car. The car lift is actually outdoors. I should disclose they left a brake caliper hanging so it banged going over bumps, but fixed it free when I brought it back. It did cost me some inconvenience but mistakes happen. Avoid brand name stealerships at all cost. This is a good decent place.

Beware of these predatory scumbags! I parked my car there after midnight on a Saturday night when…read morethey closed at 9pm to walk 10 feet over to Whataburger which has a connected parking lot. Less than 10 minutes standing in line thank goodness an employee called out that they were towing the car otherwise I would have had to pay for an Uber to go to the tow place and $300 to get my car. Since I caught them in the act I had to pay $80 to let my car go. Again, this was after midnight when the business was closed for hours, in a connected parking lot, in less than 10 minutes. This predatory behavior is unacceptable and these clowns should be ashamed.

Everytime my car has a problem.. I bring it to Dave Squibb at My local Advanced Auto Store in…read moreBrandon FL and be always takes care of my car with his amazing knowledge and expertise!!! I LOVE MY ADVANCE AUTO STORE!!!!

We got a flat in a rental car heading down 75 from Tampa to AMI. Thankfully, my daughter and I were…read moreable to get the spare on. We safely drove with the donut to Total automotive. The men there were so nice and patched it immediately. They checked that the other tires were safe and put the repaired tire back on. The price was beyond gracious and they filled our water bottles and had us wait in the air conditioned office. They made this incident a minimal disruption and not a huge crisis. Thanks guys!

I don't believe that I could make up a worse experience with a service provider in any industry…read more After a very lengthy period of time to not only repair my instrument cluster but to also diagnose and resolve issues with stalling in my old truck, it died on the way home from the shop, I returned it and they diagnosed and allegedly repaired a different problem, yet it continues to stall with the AC on, which was the original issue. Then imagine my disappointment when I was going to take it out to run around the block two days after limping it home from Total and it was totally dead. Not only will I not return there for any type of service on any vehicle I own or will ever own, I will share my experience with anyone who asks my opinion, and some who don't. Avoid Total Automotive Services at all costs.