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    Advance Auto Parts

    5.0 (1 review)
    Closed 7:30 am - 9:00 pm

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    7 years ago

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    Ask the Community - Advance Auto Parts

    Bob Johnson

    Bob Johnson

    (26 reviews)

    Two weeks ago I purchased a used 2025 Honda from Bob Johnson CDJR in Watertown. Our experience was…read morewithout event until we got home and realized that one of the two key fobs was missing the "hard key" (the piece that you'd use to start the car if the fob battery died). Our salesman (Sean K) assured me it wouldn't be a problem. The finance manager (Brian P) told me he'd gotten approval for a replacement. And then both stopped answering my inquiries. Seriously guys...if you can't fix a key, what will I be able to count on you for?

    So much to write! Stay away from this dealership in Watertown ny! First of all my son bought a…read moretruck got to finance they had it as a lease! Sat there for another 2 hours for everything to be redone. After having the truck for less than a year the alternator went up. None to be found until September! My son traded the truck for NEW Subaru at Fuccillo! Great experience. Paid less for a new than used. Ok now he had purchased an extended warranty. He filled out papers that day to get refund from warranty company. On the paper it said send to customer or dealership. Bob Johnson said it had to be sent to them....wrong! After getting a letter and talking to warranty company refund could have been sent to my son! Called Bob Johnson's they said they didn't have check which warranty company said they did. Was told Bob Johnson would send check on the 3 rd. No check! Called on the 4th was told it would be the 11th. Called on the 12th no one knows about it. Told them I would be to get check on the 13th. Called to see if they had check ready on the 13th...oh the check went in the mail this morning. Mind you it's 10 am and they open at 9. Guessing that's a lie! Chantelle (I think) was very very rude everytime spoken to. Buyer be ware worst experience ever for sales and finance! Also if you have children don't sit where salesman are the F word flys out of these men's mouths like they are in a bar!

    Advance Auto Parts - autopartssupplies - Updated May 2026

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