I've been here a few times, and it's always been a positive experience. Today, however, was really…read moresomething. I needed wiper blades. A very kind, friendly lady named Crystal helped me. She just had a great presence about her. As I was about to pay, a little pouch on my keychain came open, and two keepsake coins fell out of it. One was right at my feet, but the other one rolled under a display that is attached to the counter. I expressed how important and sentimental these are to my family and me. Crystal retrieved the coin. But it took her about ten minutes of working on her hands and knees to do so. And you know what? She was genuinely happy to do it. Where do you find employees of this caliber these days? Most folks are indifferent at best. It had been a very challenging day for me, and Crystal turned that around with her kindness and grace. That's what it's all about, isn't it?God bless you, Crystal. - AB

I highly recommend auto zone on Watson Blvd Warner Robins GA. Mike S went far and beyond my…read moreexpectations. Great customer service and excellent experience.

The store is new and big. Clean. The workers clearly have very limited knowledge about vehicles…read more Not to friendly. Seemed stressed. Seemed to talk down to customers. But that could just be me

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Quality used parts and good customer service. Dawn is very knowledgeable about the used parts…read moreindustry. We are very pleased with this establishment.

Horrible customer service. Gives the run around. Every time they say it will be one day it ends up…read morebeing a week later. We keep being told it has to be delivered or that it's on the truck. Or that the part is locked up. Just a bunch of b.s. Won't ever get a part from her again.

Went to Universal after literally calling and towing my car to several places unsuccessfully. The…read moreteam took great care of my car, getting it diagnosed and repaired within two days, and they had more professionalism than the Acura dealer which refused to fix the problem and instead quoted me $6500 for a new engine! Everyone that works there knows about cars and can speak to it, they are the real deal!

From the owner: Universal Motor Sports provides quality car care in Warner Robins, GA. We are a family owned…read morebusiness delivering honest and professional automotive repair and auto maintenance services to the people of Warner Robins and surrounding areas. The quality ASE (Automotive Service Excellence) certified technicians at Universal Motor Sports employ today's latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles.Services: Tune-ups, Wheel Alignment, Engine Repair, Tire Service, Exhaust System, Electrical, Auto Repair, Front End Work, Light Replacement, Coolant Service, Breather Filter, Vehicle Fluids, Power Steerin, Chassis Lube, Wiper Blades, 24-Hour Towing, Full Brake Service, Oil Change & Lube, Fuel Injection Service, Transmission Service, Cooling System Flush, Electronic Testing, Computer Diagnostics, Replacement Car Battery, Air Conditioning Service, Suspension and Shock Repair, Belt and Hose Replacement, Diesel Service and Repair, Smog & Emissions Testing, Complete Diagnostic Services,Vehicle Preventative Maintenance

Bought a Certified Pre-Owned Highlander today from Lowe Toyota and had an excellent experience. I'm…read morebased in Atlanta and searched all over the Southeast for the right make, model, and mileage. Lowe had the best deal on exactly what I wanted. I drove down early this morning, and Juli, Don, Tyler, and sales manager Mike were awesome to work with. They handled the entire process with professionalism and courtesy. From start to finish, I was in and out in about 2.5 hours and back in Atlanta that afternoon. I truly appreciate their help and wanted to give them the praise they deserve. If you're in the market for a Toyota, I highly recommend Lowe Toyota in Warner Robins!

Avoid Lowe Toyota Service Department at All Costs - Warner Robins, GA…read more If we could give zero stars, We would. Brad Boone recently had his 2013 Toyota Tundra towed to Lowe Toyota's service department after experiencing starting issues. He had already replaced the neutral safety switch himself (with input from actual mechanics), but it clearly needed to be adjusted or reinstalled correctly. We told the service advisor, Gina (#1548), exactly what was done and exactly what we wanted/needed: check the switch, adjust it, and if needed, replace the computer stent. Gina said they'd perform a diagnostic for $140. Fine. Less than an hour later, she called back and said it "had nothing to do with the neutral safety switch"... but also said it did need a slight adjustment (so... which is it?). Then she dropped a $1,400 starter replacement quote on us. She claimed the truck was immobile and had to be "pushed into a spot"--so we arranged another tow to get it out of their shady hands. Here's where things get insulting: when we arrived to meet the tow truck, the Tundra started perfectly. No delay. No struggle. Just started right up. Gina never bothered to mention that the truck was now driveable. She just let us think it was dead. Why? Because they were hoping we'd blindly authorize a $1,400 starter replacement we didn't need. We drove straight to Advance Auto Parts. Had a real diagnostic run on the spot. Guess what code popped up? The neutral safety switch. That's it. No starter issues. No mysterious "mechanic-only" codes. Just exactly what we suspected in the first place. The fact that Lowe Toyota tried to upsell a totally unnecessary repair, misrepresented the status of the vehicle, and failed to communicate basic facts is unethical at best and fraudulent at worst. This kind of dishonesty is why people don't trust dealership service departments. Save yourself the stress, money, and insult--take your car somewhere honest. Lowe Toyota is definitely not it.

Alejandro (Alex) in the body shop is awesome. I dropped my truck off for some major dent repair and…read morewhen I looked this morning he is just about done in less than a weeks time and the dents or gone. He's got a great eye and does very good work for a fair price. Other body shops around town were quoting me over 1000 to fix. I am glad that Emmett head auto body was there to save the day for folks that are on a budget. Thanks guys this veteran really appreciates you!

I realized my car battery was not keeping a charge and with grandkids to take and pickup from…read moreschool, I had to have a dependable way to get them. Shortly before closing last night I took my car to O'Reilly's . Walter, the manager was most helpful. He checked my battery and replaced it. These guys are the best!!!

Walked in twice in a week and was greeted both times and offered assistance. Military discount…read more(THANK YOU!) and they always have what I need. If not, they told me they could probably get it from another location that day. I'm a fan.

From ONE star to FIVE…read more I had a horrendous experience at this location years ago and said I'd never do business here again. BUT, I can say that things have definitely improved since then! Reluctantly, I called them to get some recall items taken care of. I spoke with Ms. Christy and she is amazing! She was very kind, polite, helpful, and understanding of my past experience. She set an appointment, provided me with a point of contact, and assured me that this experience would be different. I knew this time was different from the moment I showed up. I was early for my 0800 appointment but was still acknowledged and greeted by Ms. Tela. I saw Ms. Christy and she was just as pleasant in person as she was on the phone. Ms. Tela is very professional, polite, knowledgeable, and provided excellent customer service. She kept me very informed and was super helpful. Unlike my last visit, she explained everything, took pictures of my car, gathered the necessary information from my vehicle, and made sure all expectations were set. I was unable to wait for my car at the dealership and even got a ride back home this time. My service was finished timely and someone (I forgot his name but he's awesome too) came back to get me. This time was definitely a major improvement from the last debacle. I hope that this reflects the entire service department and that they keep this up!

I had a service appointment for 10 am. I arrived early, and they took my truck almost immediately…read more I have been doing business with this service department for 15 years, with no complaints. After waiting for 75 minutes, I noticed my truck in the parking lot and assumed it was finished with my oil change and tire rotation. I went to the check-out desk and asked for my bill and keys. I was then informed that my truck had not been serviced at all. What the hell is the point of making an appointment when no one even had the courtesy to inform me that they were running behind, so I could make other arrangements? There are all new people in the check-in area, and I am very disappointed with their lack of professional concern for their customers' time and loyalty to this facility. NOT PROFESSIONAL!