First I'd like to say most of the associates in that store are fairly nice. They could use a…read morebroader knowledge base but they are very nice. One associate, however, (and I didn't get his name - he's the younger bald white guy) needs a lesson in how to deal with people who happen to have female body parts. I'm being nice. I wanted to use the correct terminology but I don't want the Yelpers who read this to think I'm "crass"... Went in today, asking about gasket sealant for a carburetor float chamber. The lady I spoke with didn't know for sure if it would be sufficient when I asked her, so she went to the man I'm talking about and asked him. He said he wasn't sure it was the best thing to use where gas is concerned (the item I brought to the counter) and immediately assumed it was my husband who was doing the repairs and started talking to him. I asked if he had one that was specifically made to work with gas. He proceeded to tell my husband that he thought they might have one, then went down the aisle we'd just been on, glanced at a few items, and informed us that they must not have it anymore. The ENTIRE TIME he was addressing my husband. Not me. I spoke up. I said, "I'm the one working on it. I just need something that will serve as a gasket until we can ord..." - he cut me off, looked AROUND me at my husband, and started talking about the carburetor. Now. My husband is brilliant. But he doesn't have the same mechanical mind I have, so I am the one who is usually doing the repairs to engines and motors that die in our home. I again tried to redirect him to speak to me. He continues to speak to my husband and more or less ignore me. When he DID speak to me, he spoke to me like I was a three year old child. Reminded me several times that if I got anything into the "bowl" of the float chamber, I'd ruin the motor. Well DUH. Thanks for mansplaining that to me. Wonder how many engines he's rebuilt and if it might enlighten him to know I've done this my entire life (I'm 50 years old). He then began to tell stories about how he has to put more on some engine he's been repairing for the church every year at the beginning of the season and blah, blah, blah. Talking to my HUSBAND. Then he said something that let me know he doesn't know a THING about what he was talking about. He said you put the gasket maker goop I was buying in the channel and put the old gasket in there as well. NO YOU DO NOT. I mean really. I nearly walked out without buying anything. I nearly let my mouth outrun my manners and blasted him. Now, I wish I had. I will NEVER step foot inside that store again. Ever. I have been treated this way by men before. And I have never bought from their places of business again. There are two other auto parts chains I won't use because they have men working there who believe it takes a certain added appendage to be able to understand how anything works. Word of warning to businesses. Treat people equally, regardless of your preconceived notions about them. Doing otherwise will result in a loss or downturn of business.

I went with a friend a few days ago to figure out what was wrong with his car. He did the free…read morediagnostics test, and then had an associate, Ron, check his battery. Ron told my friend that his battery was as good as dead. My friend asked what the price of a new battery would be and purchased a new one. Ron installed the new battery for us and we left. However, we ended up coming back about an hour later because the battery was still shutting off. We asked Ron to check the new battery and see if that was still the issue or if it was the code that came up from the OBD2. His manager, Steve, instantly was saying "well then it's your alternator!". However they didn't check anything other than the battery before selling us a battery. I'm not very knowledgeable on cars myself, but if someone checked my battery and told me it was basically dead then I'd buy a new one. However, now I know I'd have to ask a million other questions. My friend then wanted to return the battery, and Ron told us to speak to his manager. My friend and I walked to that section of the store and my friend politely asks "Excuse me are you busy?" And Steve responded with "Yes I'm at work, what do you want?". My friend explained the situation and Steve was very short and hotheaded with us. He ended up getting his old battery back and all of his money back but anytime my friend asked a question Steve would start to walk away. My friend thought he was shorted by a few dollars and he said that. Steve responded with "no you ain't." And walked away. I've worked a customer service job before and I know this is not how you treat people if you want them to come back. My car has a handful of issues but I'll be looking for other places that can sell me the parts with good customer service representatives. We will not be going back and I would not suggest anyone goes there.

A random certified RV Tech came to my RV and quoted me $500 to repair my slides that stopped…read moreworking. I called Fallin's and asked for a mobile RV tech to come give a second opinion. They sent a tech named Kevin. Thank Goodness I called them because he fixed the problem in 10 minutes for more than half the savings of the quote from the prior tech! HIGHLY RECOMMEND the mobile tech Kevin here! Ask for him!!

My camper slides were worked on at Fallin's RV. While they were being worked on, the slides were…read moreleft partially open and uncovered. A large rain event occurred resulting in a lot of water being let in my camper. As a result, I am seeing significant damage to the cabinetry, fixtures, wall coverings, etc. Fallin's RV never told me about the event even up to paying for the repair work. They said they needed to pull the camper out due to the difficulty in maneuvering a camper through their lot. As this took a long time, I went back and saw a technician still working in the camper. I went to the camper door and the technician asked if I had been told about the water event. I said no and saw multiple fans running in my camper and dirt and filth all over the camper floor. It was clear Fallin's RV was trying to hide this from me with the hope I would leave with the camper to discover the water issue later. I talked with the owner (Nick DesJardins) who accepted blame and said he would see what he could do to repair or compensate me for the water damage. I found water damage on May 16th, 2025 at Fallin's RV. Since then, I have tried to contact the owner on his cell phone and business phone. The owner will not return my calls or messages. It is clear that Nick is not going to accept responsibility and be accountable for Fallin's RV's negligence resulting in water damage to my camper. The damage is extensive enough that my insurance company has totaled the camper. Fallin's RV states their labor rate is $105.00. What they do not tell you is that this is a labor rate per technician. So if your repair requires two technicians, they will charge you $210.00 labor rate. See attached invoice from Fallins to show my camper was at their shop from 5/1/2025 to 5/16/2025 and the double technician labor rate charges.

Guys were courteous and knowledgeable. Will certainly be going back to them in the future with my…read moreTacoma for other add-ons. Their work was detail oriented and timely. 5 stars!

This is probably the worst "service" I've ever gotten. I am supposed to make an appointment but how…read moream I supposed to make an appointment when there closed 4 days outta of the week. And to add this place is stupid difficult to find.

We had a tire going flat very very quickly. We are out of state and was lucky enough to see a gas…read morestation a few miles ahead. Down to 6% air when we pulled in to use air pump. Was directed by an employee to Hillmans, which happened to be under 2 mikes away. They found the problem, a puncture, fixed it at no cost and were friendly and efficient. Southern hospitality at its finest. God is good. If this had happened a few miles farther down the highway we would have been stranded. Thank you so much.

Luckily I've only had to get my car worked on twice since moving to NC but both times I brought it…read moreto the lovely people at Hillman. The staff are some of the friendliest people I've met and they get the job done efficiently. I feel like I'm talking to actual people when I come here not just a business like other shops. If you do need some TLC for your car do yourself a favor and go to Hillman.

i have had my oil changed at this location twice now. The team is very efficient and professional…read more Good value for expense.

Mygawd, this was an awful experience. Almost 25 minutes to even get started. An oil level at the…read morevery bottom of the dipstick afterwards. Employees chatting on their cell phones while I'm waiting in my car in the bay. Never again.

I highly recommend this place. Very professional. Great service and they don't overcharge me. As a…read morewoman, it's the first automotive shop, in my life, that I don't feel uncomfortable. They always treat you respectfully and I don't feel that they are out to overstretch what I really need.

If your kids are going to college here, don't let them take their vehicles here. Although it sounds…read morelike some locals also have had issues with overcharging from this place. They will rip off your kids. I phoned and spoke with the owner about my daughter's vehicle a week ago. The codes were pointing to likely bad coil or spark plug. This is a $30-$90 part from Napa, which is where the owner told me they typically get their parts (I think he said AutoZone also). He went on and on about how they warranty it for 3 years if they provide the part (I had asked if we could order some OEM grade spark plugs/coils to have installed). He told me the rates they typically charge and if the work takes half an hour, they'll charge you half of that. The rates were around $100/hr, $130/hr, and I think $150/hr. I phoned the morning it was taken in and spoke with Josh. I had complied a list of the codes and the likely cause. He had the list and commented, "those cars can be finicky." It's a Mini Cooper. The most common cause for those codes is bad spark plugs or coils, which I had also discussed with the owner. He told me he'd call me after they looked it over. I thought he had my phone number from my daughter, but apparently he didn't. He called her, and she told him to do it. She said he told her "he had to order the part," so I was hopeful we could stop it in time. They charged her $497 to replace 1 ignition coil. It takes 15-20 minutes at the most to replace one of those. I CALLED 10 MINUTES AFTER HE TOLD HER HE HAD TO ORDER IT. I told the other repair guy we not want them doing the work at $474. The other service repair guy told me, "I think he's already done the work." I told him, "He just told her he had to order the part." This repair guy said he'd have Josh call me. He never did (waited a couple hours). Checked with my daughter. "I picked it up." "He charged me for 1 coil." The car was scheduled to go in at 1 pm. I spoke with the second repair guy at 3:50. They phoned my daughter at 3:15 to tell her what the issue was and how much it would cost. She gave them the okay but then tried to call them back, but it didn't matter because they fixed it by 3:25. She received a text that it was ready at 3:25-10 minutes to swap out the coil. The work was done like I figured in 15-20 minutes. It would have cost us this much to have it towed near Asheville to have a Mini repair shop do it. Of course they told her it was a Mini Cooper and harder to work on. The spark plugs and coils are not hard to replace on a Mini Cooper-as evidenced by the 10 minute repair time. It's really no different than my Honda Pilot spark plugs and coils. "Mini Cooper Countryman Ignition Coil Replacement Cost The average cost for a Mini Cooper Countryman ignition coil replacement is between $156 and $222. Labor costs are estimated between $91 and $115 while parts are priced between $65 and $107." They charged $171 to swap the coil with another one to confirm it was bad. I've done that before. Takes 3 minutes. Then they charged $280 for the part and to put the new coil in. There is a lovely extra $43 fee for something also. LIARS AND SCAMMERS. I contacted a Mini Cooper Dealer/Service shop. For OEM part, they would have charged $170 for the coil and $250 (1 hour labor). this automotive shop is not on the same level of a BMW/Mini Cooper repair shop. UPDATE 2/6/23: Josh agreed to reduce the invoice which I appreciated. However, I still feel like it's higher than it should be. I think future customers should know about the $171 extra charge for diagnosing the issue (whether it takes 10 minutes or an hour as I was informed--including just running an OBDC scan). It's just a flat extra fee on your bill. The $43 is for shop supplies. Maybe people in that area are okay with that big diagnostic fee, but where I'm from, that isn't okay. I therefore do not feel comfortable removing my original post, but I will give them a nod for reducing the invoice by $150.

Great people but as of the 19th they close to the people until new store is built across the street…read moregoing to miss hotspot

Enough already with the false advertising!!! Your giant sign stating the price per gallon for gas…read moredisplays giant numbers but small words. So I pull in for gas expecting to pay $2.55, but lo and behold - that's a "cash only" price according to the fine print. Gas is $2.60 for everyone else. This advertising trick makes me feel lied to and betrayed. Not a great thing for a business. On a 20 gallon tank of gas, that's $1.00. Is it worth losing a customer over $1.00? I hope so because you just lost this one.

While on vacation (we are from Pennsylvania) my husband needed to replace the tires on his 2018…read moreF150. We had tires installed by a tire shop that strictly handled tires so they did not have an alignment machine. We contacted Andy Shaw Ford on Monday, August 12TH, and we were given an appointment for Tuesday, August 13TH! We were surprised with how quick they could get us in and were understanding of the situation. We arrived on the 13TH as scheduled and they were very prompt and so helpful! We walked the lot as we waited, viewed some Ford Broncos and spoke with some of the staff. The staff was so down to earth, helpful and even gave suggestions on local eateries and places to do things. We appreciate the excellent service that got us back on the road worry free for the rest of our vacation and our trip home! My husband knows what it takes to work in the dealership business as he has done so for 29 years here in Pennsylvania and we are truly grateful for their service! M. Blew

Staff is friendly and goes out of their way to help. I have serviced several vehicles here.read more