5 stars for this NAPA Auto Parts location. I was stuck in a bind and needed parts asap. Went to…read moreNAPA in the morning, and they didn't have it in stock, but promised to have it delivered from their warehouse in NJ that afternoon for store pickup. Afternoon arrives and parts are here as promised! However i realized i needed 1 more of the same part, so the manager orders another and promises it'll be here by 3PM. Store closes at 4PM and he said if i couldn't make it in time to give him a call and he'll personally wait a little past closing. Also bought some other items from them that were in inventory and staff was very very helpful. Sad that i didn't discover NAPA sooner - they have earned my business over other chain automotive parts stores. 5/5 stars... great customer service, friendly staff, and well organized location. If you can't find something in the shelf just mention it to the folks behind the counter and they'll be happy to assist.

Beware none of the prices on the shelves match what they're charging at the register. I only gave…read morethree stars because of the knowledge and helpfulness of the staff/owner and the fact they honored prices but only after I pointed it out on two separate items. Bought four items and none of the prices matched.

Joe and his crew are amazing! I recently bought a used seat that my car would not accept…read more After going to several mechanics and a master mechanic who cannot figure it out, he referred me to a good friend of his to take one final look. If that does not work, he is willing to work with me to get it resolved another way. Ace Auto goes above and beyond, they really care!

Franco was very helpful, he went above and beyond, to make sure I was able to get my parts…read moredelivered .

Great customer service and reasonable prices. Can't go wrong. Purchased car battery and they were…read morevery helpful guiding me and learned they were less expensive than their competitors

The best I've been buying here since they opened everybody. There is great. Family owned business.read more

I have visited the location at 1351 Forest Ave several times. All bad experiences. The staff…read moreignores you. I have been left alone at a register as associates walk by me, or the associates in the parts counter refuse to acknowledge me. I asked for help one time & was yelled at by a female associate. Today an associate at the parts counter became belligerent & condescending when I told another associate I wasn't being helped. On another occasion they refused to carry a battery to the car for my wife, I had to drive there to do it myself. Pep Boys has never treated me this way. A person on the phone who stated he was the manager also became belligerent & hung up on me.

Visited today, super helpful staff member this time around, totally different than the last time I…read morewas here, A+ experience today!!!!

Great customer service for all your special parts they will accommodate 5 star service thank you…read morefor your help action limousine inc 732-754-4660 www.actionlimos.com garwood nj

Great customer service, and the staff is extremely knowledgeable and friendly. will go back for…read morefuture projects;

I came to Pep all out of patience trying to get an oil change and the Manager Mr. BEST took every…read moregreat care of me I even left laughing PROMOTE THAT MAN !!

DO NOT DEAL WITH THESE SCAMMERS -- WORST EXPERIENCE EVER (Pep Boys)…read moreI had one of the most stressful and dishonest service experiences of my life at Pep Boys, and I'm writing this so other people don't get trapped the way I did. I found Pep Boys online, but their website didn't allow me to add only TWO tries to my shopping cart for my 4WD vehicle. So I found the phone number listed on Google Maps for the nearest location. I called with only one purpose: to find out if they could replace only TWO tires on a 4WD vehicle. A person with an Indian accent answered and said yes, and then asked for my vehicle details and tire size. I gave everything clearly. He offered a good price and said he would email me the quote. The email didn't arrive right away, so he said he'd resend it. What I received was a duplicated email that contained ONLY the tire name and the cost of replacing two of them -- no vehicle info, no tire size, no details about who provided the quote. When I arrived for my appointment, I again confirmed that I was replacing TWO REAR TIRES ONLY. They took my keys and told me it would take about 1.5 hours. About an hour later, I walked near the bays and saw they had removed ALL FOUR WHEELS from my car. I asked why, and they said they had an order for replacing all four. Then the manager comes out and tells me I have two separate orders, each for two tires, and if I only want one order, I must pay a $30 restocking fee to cancel the second one. I disagreed and explained that this was a clear mistake by their person answering the phone. The manager refused to listen, he kept repeating that it was my fault because I placed two orders and therefore had to pay, and then he simply left. It gets worse: I looked at the tires they were trying to install and they were the WRONG SIZE. The manager admitted they didn't even have the correct size in stock -- and then tried to charge me a restocking fee for FOUR TIRES, now claiming it would be 20% (~$150). He blamed me for their own mistakes. When I asked them to find the person I spoke to or pull the call recording, he said he "can't help" and told me to complain to corporate. The only "help" offered was reducing the fee to about 10% (~$75). In the end, to get my keys back and leave, I was forced to pay $83. They STOLE my TIME, MONEY, and PEACE OF MIND. I later found out that the phone number listed on Google Maps is being forwarded overseas. This means you wo NOT be talking to the local shop at all, but to someone in India who has no idea what they're doing. Meanwhile, the store refuses to take any responsibility for what's happening. This is either gross incompetence or an intentional bait-and-fee setup. Either way: AVOID Pep Boys!!!

Quick fix on an engine pipe Prices are negotiable…read more Don't take their first offer for a fix Solid work Discount for cash payment

My dad took my car to Lenny because my 2009 honda accord sounded like it belonged on a race track…read moreevery time I pressed on the gas. Lenny fixed it within an hour and it sounds like a normal car now. He is the go-to muffler repair guy of Staten Island.