I came to Pep all out of patience trying to get an oil change and the Manager Mr. BEST took every great care of me I even left laughing PROMOTE THAT MAN !! read more

DO NOT DEAL WITH THESE SCAMMERS -- WORST EXPERIENCE EVER (Pep Boys) I had one of the most stressful and dishonest service experiences of my life at Pep Boys, and I'm writing this so other people don't get trapped the way I did. I found Pep Boys online, but their website didn't allow me to add only TWO tries to my shopping cart for my 4WD vehicle. So I found the phone number listed on Google Maps for the nearest location. I called with only one purpose: to find out if they could replace only TWO tires on a 4WD vehicle. A person with an Indian accent answered and said yes, and then asked for my vehicle details and tire size. I gave everything clearly. He offered a good price and said he would email me the quote. The email didn't arrive right away, so he said he'd resend it. What I received was a duplicated email that contained ONLY the tire name and the cost of replacing two of them -- no vehicle info, no tire size, no details about who provided the quote. When I arrived for my appointment, I again confirmed that I was replacing TWO REAR TIRES ONLY. They took my keys and told me it would take about 1.5 hours. About an hour later, I walked near the bays and saw they had removed ALL FOUR WHEELS from my car. I asked why, and they said they had an order for replacing all four. Then the manager comes out and tells me I have two separate orders, each for two tires, and if I only want one order, I must pay a $30 restocking fee to cancel the second one. I disagreed and explained that this was a clear mistake by their person answering the phone. The manager refused to listen, he kept repeating that it was my fault because I placed two orders and therefore had to pay, and then he simply left. It gets worse: I looked at the tires they were trying to install and they were the WRONG SIZE. The manager admitted they didn't even have the correct size in stock -- and then tried to charge me a restocking fee for FOUR TIRES, now claiming it would be 20% (~$150). He blamed me for their own mistakes. When I asked them to find the person I spoke to or pull the call recording, he said he "can't help" and told me to complain to corporate. The only "help" offered was reducing the fee to about 10% (~$75). In the end, to get my keys back and leave, I was forced to pay $83. They STOLE my TIME, MONEY, and PEACE OF MIND. I later found out that the phone number listed on Google Maps is being forwarded overseas. This means you wo NOT be talking to the local shop at all, but to someone in India who has no idea what they're doing. Meanwhile, the store refuses to take any responsibility for what's happening. This is either gross incompetence or an intentional bait-and-fee setup. Either way: AVOID Pep Boys!!! read more

Came here for a routine wheel alignment and my car legitimately drives worse. They handed me a sheet of paper in which the after is the same as the before. Oh and now i have several lights on my dash board as soon as i drove out of the parking lot. now i have to go to another shop to get another alignment because they did absolutely nothing to my car despite making me sit there for 2 hours. read more

I purchased a Battery nine months ago from the Pep Boys location on Forest Avenue location last November with a three year warranty. The battery has failed twice since, once in an abandoned parking lot. I returned the Battery one week ago and was told that Pep Boys only refunds by check and that I could not receive I refund on the spot. Most of the people I have spoken to in their corporate customer service dept are either not helpful or complete idiots. Their Battery testing is a complete sham as my mechanic verified that the Pep Boys battery was no good. PLEASE AVOID THIS COMPANY AT ALL COSTS!!! ps - I believe that a one star rating is too generous! read more

Made an appt for an oil change and tire rotation. 2 1/2 hours later it was finally completed for $122. I was assured all fluids would be filled as well. As I left, I noticed the low washer fluid light was still illuminated. I drove back and was told the filling of fluids was a courtesy and that they did not have any washer fluid. Additionally, I was charged for the filling of fluids. Very disappointing as I have always used them for routine maintenance read more

Let me schedule an appointment for an inspection, then when I get there tells me they cannot do it. The appointment was specifically for an inspection. Would you not check your schedule ahead of time and call to reschedule? Rather than let me wait all day and wait until I get there at 4pm to tell me? I could have gotten it done somewhere else in that time. read more

My son recently visited Pep Boys on Forest Avenue in Staten Island, NY, to have his starter replaced. The part itself costs under $70 on Amazon, yet he was charged $1,000 for the replacement. Just a week prior, he was billed over $1,800 for a new battery and alternator on the same vehicle. It is very concerning to see such excessive charges, especially when taking advantage of someone with limited car knowledge. Due to this experience, we will no longer be doing business with Pep Boys. A thousand dollars for a starter replacement is unreasonable. I will give zero rate if allowed read more

My son recently visited Pep Boys on Forest Avenue in Staten Island, NY, to have his starter replaced. The part itself costs under $70 on Amazon, yet he was charged $1,000 for the replacement. Just a week prior, he was billed over $1,800 for a new battery and alternator on the same vehicle. It is very concerning to see such excessive charges, especially when taking advantage of someone with limited car knowledge. Due to this experience, we will no longer be doing business with Pep Boys. A thousand dollars for a starter replacement is unreasonable. read more

After they made us wait for more than 45 minutes.. took my keys .. they claimed inspection machine is not working... I believe they were just busy and about to close so just made us wait for nothing Very bad service read more

We've been bringing our vehicle here for its annual inspection since 2021 and have never had any issue with the service. On our most recent visit, things went very smoothly all thanks to Shawn who had us in and out in under 30 mins. read more

Dont go to pep boys at forest ave dtaten island.. camefor a abs warning light..cgange the sensor ..ut dudnt fix the problem..thry told me several issue..appsrently tbey dont know what theyre doing..in short they charge me $700 ..the problemdtill the same..ill never go back to that place again for repair.i brought mycar to other mechanuc..solve the probplem with a lot cheaper pruce.. read more

So thankful for this pepboys ! Had an issue with my engine because the dealership I bought my car from pretended to do an oil change and left my car bone dry, Cheikh helped me diagnosed the problem free of charge and walked me through what things I had to point out to the dealership and ask to be fixed. Saved my engine and my wallet !! Will definitely be coming back thank you soooo much ! read more

Zero (or negative) stars, if possible! Horrible place to get your car repaired (Pep Boys Staten Island/ Forest Ave). They will lie to you & deny culpability. I went there for a TPMS repair, and after many trips back forth, they had to refund my initial installation, but they couldn't get it to work. This is where the headache begins. While doing the TPMS repair, they said I had a broken axle (front passenger side) & couldn't drive it. The next day after the axle replacement, I see a pool of oil on the floor of my garage by the front passenger wheel side. I brought it back to Pep Boys Forest Ave. They claim they didn't touch the transmission & and it is not their problem. Isn't the axle connected to the transmission? I brought it to another Pep Boys location, and an independent transmission specialist. They both said it was leaking due to an incorrect axle installed (installed a FWD axle instead of AWD axle). I returned to the PBFA. After many trip back, they finally sent it out to a contract transmission specialist. I told the store manager, Alfred. He says they know what they are doing, apparently not. Then, later admitted they screw up the transmission gear box. They sent the car to transmission specialist to rebuild the transmission gear box that Pep Boys say is leaking. After a few months after the rebuilt transmission, it started leaking again. Upon closer inspection by the contractor transmission, it was determined that the incorrect axle was the culprit. Both transmission guys & the other PB mechanic spoke to Alfred, the store manager. He still refused to admit that his staff put in the wrong one and now refuses to replace the correct one. Now that he put in a claim for the transmission rebuild, he is denying all responsibilities for correcting his own mistakes. Manager could have replace the incorrect part instead of subjecting the store a pricey transmission fix. If you have time, money & every to waste, come to this location, otherwise AVOID THIS LOCATION AT ALL COST. read more

I brought my car in & victor worked on my car, he was fast & he helped me understand what was the problem & how he fixed it.

Went in because my car needed a new battery. Tried to convince me I needed a new alternator for 1200 dollars when I knew this was not the case. Refused to replace my battery unless I replaced the alternator because it wasn't putting out enough volts apparently. Immediately left and went to a place I trust and they told me my alternator was fine and even showed me the reading on it and just replaced my battery and went on my merry way. Pep boys are a bunch of crooks. Never going there again. read more

Women should not go here They take advantage of you if you don't know enough about cars. I needed brakes done and they billed me for services without asking. When I complained I was promised it would be looked into, I would get a credit, and they never did anything. read more

Basically useless is the status quo here. Why make an appointment they don't mean anything here. This is my last time here. Several times I made appointments to get my work done but why I don't know. They never take you at your scheduled time or even close for that matter. I can get an inspection and oil change done anywhere. I sit here writing this at 1120am on a Wednesday for my 10am appointment looking through the window at my car that has yet to even been looked at. Don't waste your time, money or energy here Hour 3 update. You ask the people behind the counter what the situation is with your car. You get yelled at by them for having to wait 3 hours for minor services. Pepboys may read this don't bother trying to get in touch with me. I'm done with your place of business. 3 family cars I have right now. Nearly 15 years of working with them. That's over now read more

I thought I had some belief in this company but boy I was wrong. I brought my car in today for a weird noise I was getting. After researching online, I thought it was simple like coolant was too low or a water problem. Nope, I needed a new ac compressor. I thought it would be a little bit out of pocket. Nope it was a lot more. I felt like I got rooked here. Also the overall service and time I was expected to have was way off. Going by my actions in the store you'd think the store would do something for me. Nope! read more

I would not use Pep Boys again! I had moved to NJ from NY and needed an inspection. I drove one half hour to Staten Island, the nearest NY area for inspection, which I failed, as a new battery had not been reset. They could have reset it easily, instead, charged me for the failed inspection, then told me to bring it back and pay again for something they could have taken care of there. Uh-uh, not again. read more

I only gave them 1 star because no stars aren't an option. For starters, they lied to me about my tires being given to someone else just to trick me into paying more money for a bigger tire. They said the tire is ok for my car but I brought it to Honda to 100% make sure and they told me it's way too big. I needed a 185/55r16 and they ended up giving me a 195/50r16 and I drive a small hatchback. I called back and we resolved the issue by ordering the right size tire. I get a call the following day from a service guy and he stated the tires I originally wanted were there and that they weren't given to someone else, they were just delayed in transit ... So now this is a whole big issue, I was lied too about my tires and now the representative Jonathan was getting very nasty over the phone stating that if I come back they'll do something to my car. I have family who went there and they both had issues with their car, I only went because the price was decent but I should've listened to them. DO NOT GO THERE!!!!!!!! read more

I went to see what was wrong with my truck I was told it would be an hour before I someone can check, I was okay with that but 4 hours later waiting lets not get started how packed that waiting room was and no air conditioning in the store it was a sweaty hot box. beyond disappointed I got someone like work done after waiting 4 hours plus 2 more hours to actually work on the truck what a nightmare read more

They pick up the phone and just hang up on you. Call back and they don't even bother to pickup.

Walked in at 9:00 for an oil change and a repair. I was one of the first people in the shop. Still here at 11:45 and my car hasn't been taken back. As soon as I said I was leaving they magically can take my car back all of a sudden and I can't get my keys back. I asked them to do the oil change only and get me out. Taking my business elsewhere. read more

Took my car for an oil change, after that my engine light came on, took it back to them and they charged me over $2k to fix it, and then the light came back againn...do urself a favor and avoid these scammers!! read more

I bought a battery for my car in Aug of 2017 . I bought the better Bosch battery that Pep Boys carried. The battery had free replacement up to 36 months and prorated up to 96 months. I had my receipt to keep the warranty. Now I expected to pay something because the battery was 2 weeks past the day I bought it 3 years prior. The battery started leaking it ruined my pavers in my driveway and the battery tray which is inside the the front fender in my car. I paid $121 plus tax in 2017. In order to exchange for a new battery they wanted an additional $66 and the manager which I had a few bad dealings with in the past tells me I would no longer have a warranty on the new battery. This is the third time that I had dealings with the Pep Boys on Staten Island and the third time this manager got involved and was unprofessional and seemed to make up her own rules as she went along. Pep Boys on Staten Island not recommended by me. I have been working in the auto industry for 33 years. She told me that if the battery was 4 or 5 years old it would still cost $66. That is not how prorating works. read more

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I brought my 2017 STI here for an alignment service. Made the appointment online the day before. And book it for next morning for an 8 o'clock service. Shop opens at 0730 now. No waiting this early of the day. I believed I drove over a deep pot hole few weeks ago on Marsh Ave. And it messed up the alignment by few degrees. Short story. The mechanic brought my STI in the shop and correct the alignment issue. I did a straight pull around the area. NO PROBLEM ....... Its fixed. Very happy with the service. And I also brought a 3 years alignment service for 139.99 but they offer me a coupon for 20.00 off. Came out like 119.99 plus city tax. Not bad. . (Island Subaru just lost a customer lol) WRX STI open road dude read more

Pep Boys - Auto Repair Near Me - Staten Island, New York

Horrible service. Arrived early this morning at the Forest Abe location and was told I would be first for an oil change. Two hours later they finally called me over my car was serviced. It seems they forgot about me since I saw several people that arrived after me get serviced and leave before me. Avoid this location at all costs! read more

The mechanic put my new brakes on but in doing so, he broke something under my car, which caused a leak in my break. I brought the car back they said they could only fix it for 350$ but I want to know why I have to pay if the reason my car leaking is because of the mechanic read more

Got 4 tires for my Honda pilot..The guy said it would handle much better, well he was spot on it rides like a charm...Great customer service, very informative ,, These guys rock. Thanks fellas.. read more

Requested $60 electrical diagnosis. Suspect windshield wiper motor break. Took 2.5 hours because they went on lunch break midway through and didn't bother to tell me to come another time when I was making the appointment. If that wasn't bad enough they either lied or completely got the diagnosis wrong. They didn't mention my pre-collision system being out at all even though they did a "full analysis", and they told me that indeed the motor was broken and gave me a quote of $1000 to fix it. Well I bought the damn part for $70 elsewhere and went to my car dealership to install it because they beat the pep boys labor price, $230 altogether with the $70 part. Mind you this is 77% lower cost than what I was being charged for labor and parts at pep boys. Turns out the motor wasn't even broken and just a few loose screws! Nice job pep boys, got robbed of valuable time and money so neither myself nor anybody I know will be coming back to this location. read more

If I could give zero stars I would. I made an appointment for 9:30 Sat in my car until 11:15. Went and asked what the hold up was and they told me it'd be 2+ more hours. Go anywhere else. read more

Pep Boys - Estimated time. - Auto Repair Near Me - Staten Island, New York

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Fantastic!! We went in for an oil change. Ended up we needed new tires as well. The service was excellent. Eddie was very personable and guided us along the way. The wait wasn't too long and the prices were right! Thank you Eddie and team! read more

My car was wobbly due to the rear wheels. The pep boys technicians took great care and helped me get back on the road asap. The best people I've ever encountered. Thank you so much! Really truly appreciated everyone, especially the manager Mr. McClinton. read more

I went in one day about a month ago because my car turned off while driving. Went in on a Thursday early afternoon was told they could have it done by 5pm so I could make it to work. I ended up getting a call that night around 7 telling me to come get my car before they closed. So I drive the car for about 2 weeks and the same situation happens. So now it's about a month later and I bring the car back today and explain to the same 2 guys who took my car in the first time. It's 11am today when I bring the car in and I told them I needed to be at work by 5. I explained that the car is fine in park but after driving for a bit it shuts off. I wait until 6 to head to the store for someone else to tell me that they couldn't find anything wrong and they have had the car running for a bit. I'm pissed and decided to ask if they drove it to see and the answer was no they just ran it. And now after having the car 6 hours today I have to drop it off again tomorrow. Hopefully after spending 2000 to get the issue fixed the first time it can finally get fixed on the 3rd time around. read more

Great Experience for me... Ordered a new car battery from the website and saw they had free installation.. picked my appointment online (9:00am) and drove in the following morning.. I was in and out in under a half hour!!! Staff was friendly and work was fast and professional. Couldn't be happier with my experience. read more

Ordered accessories online because on sale. The website claim it can pickup next day. Waited the three day for status. Called and emailed the general customer service for an hour. Told me I can pickup today and emailed me the same answer. Call the store to confirm. They don't have the item ask me to wait few more days. Few hours later call me back and cancel my order. This is not the first time they did it. If you need something quick, go somewhere else. Don't waste your time. read more

I went because my left front tire driver side had a slow leak and as well I needed new tires. I ordered.tites cost over 500$ for Honda Accord. They did the rotation but 2 days later my car is showing signs of tire pressure. This is after I ordered 2 new tires and they weren't installed until about a week later not all their fault but they could not accommodate me even after having already paid for my tires. This was in March. By the way have the station supervisor 20 bucks tip I'll never go there again. read more

Terrible customer service. I needed inspection on a one year old car. I was told 45 minutes. I asked several times if they would be on schedule because my car had not been moved from the parking lot I was told yes. At the one hour mark I asked again to be told we are busy we will get to it soon. The indifference to people's lives and their time is disgusting. I refused service and left. Responding over 2 years later doesn't qualify as good customer service. read more

This is my only good experience, only time I will come to pep boys is to buy tires and parts to go and install it myself. This time I was like mmmmm let me ask a price to not only buy tires but install them and align them too. Mind you I already did my research on two different tires so I knew the prices before hand because they was running a promo buy 3 tires get the fourth for free or receive 20% off after buying two tires. Chek was the guy to help me not till later on I realize he was the store manager guy has to be the best manager I ever seen In my life he gave me two great deals actually had good laughs and convo as well. Pep boys has such a bad rep but chek changed that for me I have to come back in the future now to get service Instead of buying parts now. read more

Now I understand why the store only has two stars out of thirty reviews. I went there this summer after seeing the commercials on tv to buy something for my truck expecting good customer service. Well first of all the other stores in the area had the same product I was looking for much cheaper. I didn't know it was much cheaper at the other places until I saw there price. I figured it would cheaper at an automotive outlet. The item I was going to buy was seriously over priced about eighty dollars over priced here. I asked for the manager but she was to busy laughing joking socializing and hanging out with the other employees. To me it's amazing how such a big store can allow there employees to act in such a manner and lose business I got the feeling that there employees and manager could careless wether you shop there or not. read more