I asked for an out-the-door quote on a base model, no extras, no dealer add-ones, no prep fee, no…read moreridiculous doc fee. They gave it to me. They asked if had a trade-in, I said not sure. The asked if I ranted to lease or purchase. I said not sure. They asked if when I wanted to test drive the vehicle. I said, not yet, still looking at other models. They said fine let us know when you want to proceed. They have followed up twice in the last two months to check on status. A great quote and no pressure.

Customer service promises to reply' "at their convenience." Almost a week and I haven't heard back…read more Guess I'm not convenient!

Gordon at the front desk is the man, he had me in and out within the hour, that guy does it all…read morehere at this shop, great customer service as well, indeed will be back! Knowledgeable mechanics and great people all around.

I've been coming here for 3 years now and I've always been treated fairly. I've never been…read morepressured. Kudos to Gordon and the team.

Mike is a great guy! He hooked me up in a tight spot swapping out a few tires I didn't even…read morepurchase from him. I was tight on cash and he helped me out big time. I've also heard many people say the same thing about him at mavis. He gained a customer for life here. Thank you Mike.

Took it in for a break check and I dropped my car off, I was sitting in the shopping center for…read moreover 5 hours. Mavis said they would me when my car was done and they never did. When I went to pick up my car, they said I didn't need breaks, then a couple days later I took it to a reputable garage and they said we needed brakes, they put my car on their lift and showed me how bad the breaks were.

Vic is a great mechanic and diagnostician for all cars. He…read morelooks out for your car and of course understands the costs of maintaining vehicles. He lets me know what is immediately needed, and what i need to have done, if anything, in the future. He has also saved me time and money and hassle many times by helping explain to me that what i thought was a problem was not one. Honest, Fair, nice, and has a great team of Val and Mike working with him.

Great Place, This is my go to shop for my Mercedes. They know what they're doing and didn't screw…read moreyou with their pricing. Have never had a problem with them A++++

Dropped my car off and left all my documentation in the key drop-off. They have a box that you pull…read moredown to the right of the door with the key drop slot, and it has a pen in there, envelopes, where you can tick off the things that you want done and write in anything extra. Loved that extra little bit of care because nothing drives me crazier than trying to find an envelope and pen in my car because there's nothing but a key drop slot in the door in so many other places. They think of the little things. I had made my appointment online a couple of weeks before using one of the flyers that came in the mail, I scanned the QR code. I did put it in my phone as a reminder however I actually put in the wrong day, I would have been a day late however they sent me a reminder text to let me know that hey your appointment is coming up. Amazing, and very timely! I spoke mainly with Brandon and in all my years I have never spoken to any car repair place and receive such great service. He listened to my concerns as I have a few because my car is older. They kept me apprised of every step of the way. From initial diagnostics, when they finish them they sent me a link that took me to a website but not only detailed information about what needed to be done, but also recommendations with PICTURES to show what they were talking about. I was able to show them to my brother who was mechanic in New Jersey he said I see their concern and he agreed on their diagnostics, but we're getting rid of the car within a year so no need to do those things right now. When I spoke to Brandon we talked about what needed to be done for the inspection, the things that I wanted to have done extra including the oil and having an A/C repaired, and there was zero hard sell of any of the other options that were recommended but not needed at time of service. I have never had such an amazing experience at a mechanic shop in all my years and I can guarantee I will never go to another auto repair shop as long as I live in this area, I finally found the best mechanics around and trust me I've been to probably just about all of them including dealerships. They are absolutely outstanding and it didn't matter who I spoke to on the phone they were great, Brandon stood out as exceptional. Thank you Ross for the detailed Diagnostics.

this is one of the most amazing places to take your car not only are they detailed but Rob and…read moreyes, you Sydney are truly amazing and compassionate people. There was an issue with a snap application, which is a loan to help pay for the work being done on your car. Brandon and Rob went above and beyond to help me with this process at first I thought things weren't going to and I was very upset about it. They made me feel like I was part of their family. They helped in that no other repair shop would ever do. As far as the work that was done on my car, it was in a very timely and I was aware of everything that went on as they did it they phone did anything to make me worry about what was going on with the car, you guys are truly amazing. You have a for life again

Brake flush and Cabin Filters changed. Set the computer and diagnosed the oil gauge issue and key…read moreproblem. This was my first visit and certainly will not be my last! I had a 1:00 pm appointment and I was out in 2 hours. The mechanic carefully worked on my car rather than rushed through the job. Their pricing was very fair and they listened to what I wanted. They showed me the parts after they were removed . I only wish I had discovered this garage sooner. I've been taken advantage as a single mom by mechanics I feel blessed that I finally found my second home with this garage. What a relief!!!

Used to be the best garage in the area, but sadly seems to have gone downhill after their move to a…read morenewer and more expensive location. We had a very negative experience recently and won't be returning. Not sure how we could trust them after this... Took our car to hinks as we've done for years for an inspection. Was quoted over $2,750 for repairs necessary to make the car pass inspection. With such a high price tag to fix an older car, we actually considered trading it in for a new car before ultimately deciding to get it fixed. Priced out the parts online and found that with labor, should've been able to get the car repaired for about half the price. Took it to another area garage that confirmed they'd be able to do the repair for $1,200, so we went with that garage. When they went to do the work, we got a call from them and I was expecting bad news and additional repairs / money needed... but they actually told me that they couldn't find any of these major problems with the car. There was only one minor fix needed. Car passed inspection and the inspection and minor repair cost me $125. I was so shocked that I took it to a 3rd garage and asked them to review the issues Hinks had identified and the 3rd garage confirmed they couldn't find any sign of those issues. Feel taken advantage of by a business we've been supporting for years. Would've been taken for a $2,500 ride if we didn't get a second opinion.

Tom was responsive and able to meet our repair needs on short notice while on holiday travel. He…read morecame to us and completed our window replacement in less than 30 minutes. We were so grateful for his help!

Tom, came to my house to replace a windshield. It now leaks and has stained my headliner, water…read moreruns down the panel and behind my dashboard and then to my carpet. I messaged him he said he would come by and repair and never showed up. Never called, nothing! I left several text messages and voice messages and did not return my calls until I basically pleaded with him to come fix his work because of the amount of water getting into my truck. Said he would come that week never showed up and never even called.

Thrilled with the price we got on our sale of our 2019 ford escape here. Not the last time we'll be…read moreusing them I'm sure. Got a quote from here $3300 more than what a car dealership offered us for a trade in. Ethan helped us the first time we came in, but he was not there when we came in to sell. Anthony got our paperwork done and the car sold within half an hour. I was honestly surprised they didn't jerk us around and try to give us a different price than their original estimated value. Do not trade in a car without getting a quote from these guys first. It saved us thousands of dollars!

We got a Toyota, and the car is running well. We had a minor issue, and Brian Nickett was helpful…read morein solving it. We highly recommend Carshop in Hatfield; their cars are worth the price, and their customer service is nice.