This place gets a 5 star rating…read more My kid's car broke down on Cape Cod while he was playing a show in Wareham (he's in a band). We live 2-3 hours away (depending on traffic). I had no idea who to call, who to deal with. I wanted a place that could tow AND fix. My son found this place and I called them with the details and they acted immediately. They have two major bonus points I came across... First of all, my son's car had a failed alternator. I had already replaced the alternator in that car three months prior. The garage I used the first time was one I don't normally use, but it was close to where the car broke down that time. The car limped to that garage and it was highly recommended by my bro-in-law. My bill at Access Auto Too was LESS than the one I used closer to my house. This guy had every opportunity to overcharge me because, technically, it was the vehicle of a tourist. Far from home. Easy target. He did not. His bill also included a $75 tow -- which my original bill didn't have. Second of all, the car was being covered by a warranty. They were not aware of this when they wrote out the bill. The alternator was almost new and the parts store the 1st garage bought the part from was covering the cost under warranty. He was being paid directly, I was not reimbursed. Every inch, from tow to labor. He seemed perplexed by the fact that he was being paid directly by them, but ultimately, trusted me. That means he allowed me to take the car off the lot without getting a dime from me, but believing that he would be immediately reimbursed by the parts store within the one hour timeframe. That's some guts. He was wicked personable, a real nice guy. I was impressed that he was closing his shop for an "Employee Appreciation Weekend". He actually takes his employees away to his vacation home. Man, I can't even get my company to pay for a Christmas Party. We get some sad cold cuts in the break room and a brief, weak handshake. I don't know about anyone else, but he seems like the real deal. I give him props.

Have been using Access for years. Never have questioned their work or pricing. Kept several of our…read more"mature" vehicles running for a long time. Always polite and helpful.

Everyone that once made Hyannis Toyota their one-stop Toyota dealership knows things today will…read morenever be what they used to be, but dealing with certain individuals in the service department will still get you true customer service. David Nickerson is the man to ask for. Honesty is his virtue and I worked with him long enough to see how he operates on a daily basis. Your best interests are his.

Bought a new 4Runner 11/2025. Went in for oil change at 15k miles…read more Had an 11:30 appointment, a bit after 1:00 I had enough. Car hadn't moved nor had anyone communicated anything. You lost a customer all because you didn't keep me informed about any delays. I understand labor issues, but if you know you're running behind schedule, I should have been informed. What's the purpose of an appointment if the time for the appointment means nothing?

Their customer service isn't the greatest. I stood there for 5 minutes while I listened to the guy…read moreat the desk and whomever it was talk about the cost of trucks when u make a comment I got from their customer are you in hurry. The manager didn't even acknowledge me or said I will be with you in a minute... was it because I am woman ??? I walked out without making my purchase went to another auto part store thst believes in customer service

Cant say enough about Frank at this store. I had called and ordered parts when I got there Frank…read morewasn't there. Dropped off some drums to be turned and was told he was the only one who could do it. Took a few days because of the weekend. Finally met him and bought some more parts. Brake job on an 1974 Nova. Needed lines and wheel cylinders and told Frank I would bring the car by after the brakes were finished. After a day of working on the brakes I brought the car by and he was genuinely happy I brought it by, and it made me feel good too. Frank when I'm in the area your store is the only one for me. Thanks so much for all your help.

I can't recommend Scott Herder highly enough! He was incredibly warm, patient, knowledgeable, and…read moregenuinely just a great person to spend the day with while test driving cars. He made the entire experience comfortable and enjoyable. It's clear that he truly cares about the people he works with, and I couldn't have asked for a better car-buying experience. I wholeheartedly recommend Scott to anyone in the market for a new vehicle, and I'll absolutely be going back to him for any future car purchases!

I recently had a great experience selling my sister's car at Toyota of Orleans Kristen, Alex their…read moredriver Ray, made it a A+ dealing Thanks.

I've heard good things about North Street Auto from friends and needed a tire repair last week…read morewhile working in Hyannis. The tire repair was fast, and at a fair price. My positive review was based, while waiting for my tire, on how the mechanics cranked out repairs and interacted with customers professionally. Kind of rare these days.

Last Saturday, my husband, daughter and I were on the Cape for the day when we experienced a…read morepunctured tire on our car. It being a Saturday around 6PM, we quickly googled tire patching in the area and found this garage did repairs, and was supposed to be open until 9PM, which was great. When we arrived and approached the gentleman who was sitting in the station was on his cell phone. He asked how we were, my husband replied "not great" and proceeded to tell him of the situation. The response was "we have no mechanic". Ok, can you please call someone to help? (this is a local garage and I assume local employees, but I could be wrong). "No". Is there anyone open or in the area that can help? "630 on a Saturday, no." The problem was we have to drive 120 miles home on a donut, with our child in the car. Fine, we can make this work. My husband and I both know how to change a tire, and proceeded to empty the contents of the trunk onto the parking lot and changed the tire. 30 minutes later, my husband finished the change, asked me to take our daughter to the bathroom and then he wanted to clean up himself. I went back to the office and it was closed. It was supposed to be open till 9 but the man was gone. He never came up to us to offer to help or to call a tow, see how we were, if we needed anything. He just closed the shop, seeing a family working on a car in his parking lot and left without saying anything. Granted, it's not an unsafe neighborhood or anything, and we were handling the situation as best we could, but common courtesy would at least make someone check up before you left, especially a family with a young kid far from home. The other reviews that state great customer care must not have dealt with this man. He was more concerned with his phone than helping customers. We expected better of a locally owned business. No care what our situation was, no offer of help, nothing. I hope no one else ends up in a situation like that. We had some difficulty making it home, but luckily, we made it back safely.

These guys are the best. My engine blew . They replaced it with NO Problems. Runs great price was…read moregood. Am very thankful for the job they did. They are honest. Which is big in the car repair industry.

I am so thankful for Excel Gas Auto Repair. My back brakes went at the beginning of my vacation on…read morethe Cape. They took my car and had it fixed within a couple of hours and the pricing was completely fair! The person I was dealing with was exceptionally polite and understanding of my situation trying to get my car from Dennis to Falmouth which took longer than anticipated. I appreciate the support they gave me and getting my car back on the! 1000% recommend!

Came all the way down from NH because of Mark Rogees knowledge of rams and performance in general…read more He changed my rusted exhaust manifold and broken bolts on my 2016 ram. Junked the manifolds for a pair of JBA shorty headers. 5 hr job turned into a marathon. He never got frustrated and went way over and above to make sure it was perfect. I only wish he was up here in NH so I can use him all the time. I highly recommend Village Garage for any issues needed. For a young looking kid he is smart as a whip. And very accommodating. Thanks again Mark for your long day and persistence to make it perfect.

I would avoid this shop. They do not give you a sense of…read morecost at all. They completely padded the time they took to take out and replace a simple part. They exaggerated the work involved and tdifferent workers old me different stories about how much time it took to complete the labor. I felt taken advantage of. When I balked at the price, the owner started arguing with me. Terrible experience.

Had a the flashing check engine light come on and called Battles. They told me to stop and have…read morethe vehicle tows to their facility. Nick was great and was upfront stating that he could not take a look at it until the beginning of the best week. Nick called and kept me informed of where they were at trying to figure out the issue and because it was going to take a bit of time, they gave me a loaner car and shortly after, got a call to say my vehicle was fixed. Went and picked it up and so far so good, even getting better gas mileage. I waited 2 weeks before writing this because we all know how electronics are and am happy to say the problem is fixed and done correctly. Thank you Battles and great Job Nick.

I had an emergency situation with my Sentra. Nick from the Service desk was single-handedly the…read morekindest Nissan employee I've encountered - and I've gotten my car serviced at dealerships across the entire country. He and his colleagues were fast, communicative, and thorough. I can't recommend the Service department enough. They saved me from what could have been a life-threatening level of danger, had I not gotten such immediate help with my vehicle. I'm so grateful.