Please read. I could be writing a review about how disappointed I was in Phantom Auto Works…read morecustomer service and giving a one star review, however, it is just the opposite. I made an appointment to have some work done on my truck. After an hour drive I arrived to find out that the parts needed for my truck were never ordered, therefore the work could not be done. Disappointed and frustrated I would have to take a day off work to have the work done in the future, not an ideal situation. However The front man Levi owned up to the ordering error, which I respect, and was very concerned making it right for me. He rushed to order my parts and the work was completed the next day. At the end of it I realized that you don't find too many businesses nowadays that take the blame for the mistake and are concerned about making the customer feel satisfied. Hats off to Levi and crew. I will pass along my experience to those in my neck of the woods.

I have been looking for a local truck shop forever and I didn't even know Phantom Auto Works…read moreexisted until I saw one of the employees driving their Line-X truck around. I spoke with the driver, Levi and he told me all the things they offer. He was very knowledgeable and great to speak with. I since scheduled my truck to have a tonneau cover installed and was very pleased with the customer service and quality of the installation. I will definitely be bringing it back for other modifications!

I took our Chevy HHR in to have the battery checked. The employee didn't know where the battery was…read morelocated and just told me that I needed a new one. Of course he never offered to install it, (tough to do if you can't even find it). There are plenty of other options for auto parts in town. I recommend going somewhere that has employees who are able to find a battery and do their job and replace it.

I was looking for a new truck and always heard good things about Donell Ford so I gave them a try…read more Absolutely a no hassle, no pressure business. My salesman, Marc Beckett was very knowledgeable about all the different trucks Ford has to offer and explained all the options within the different models and the financing details. He made me feel at ease and got me into a nicer truck than I had even anticipated. Marc definitely made a life long customer of me. I have two sons which will be driving in a few years and without a doubt, I will be going back to Donnell Ford. If anyone is in need of a new vehicle or a used one, don't hesitate to look Marc up, you won't be disappointed!

If you like games, this is the place for you. After having purchased 3 vehicles from the Flynn Auto…read moreGroup, I suggested my significant other look for a car at Donnell Salem. She had pre-approved financing and had checkbook in hand. We test drove a used 2017 Fusion, liked it and made an offer $500 below the asking price. The dealer declined the offer and steadfastly stuck with the advertised price, offering to include an oil change. No other counter offer was made. She declined and we left. Two days later, the dealer contacts her and states that they believe some sort of deal can be had, as both sales managers are on the floor (whatever that means). She repeats her offer made two days prior. They AGAIN say they cannot meet it and make no counter offer. The price remains as advertised. We noticed the same day, the advertised priced INCREASED by approximately $200!! Up to that point, it was just a matter of a failed negotiation however, calling her back and suggesting that a deal can be made, only to AGAIN offer the car at advertised price really angered her. A week later, they reduce the advertised price to EXACTLY the amount offered by my significant other . The dealership never bothered to call her back to close the deal. She ultimately purchased a used 2018 Fusion from a small PA Lincoln dealer, one model year newer with 8,000 fewer miles and for less money, at a lower rate in what turned out to be one of the best car buying experiences she had ever had. Ultimately, things worked out for the best. To say that I am disappointed with Donnell Salem is an understatement. I am embarrassed for having recommended this dealer to her.