Poor service and deceitful website. I purchased headlamps for my vehicle there because the website…read morestated that they install them for free. When I asked, I was told that it was too much work to remove the 2 bolts required to remove the headlight assembly. I won't be back.

Great customer service from the time you enter the store until the time you leave. They give great…read morerecommendations. They give you options instead of trying to persuade you to purchase a certain brand. I will go here for all of my automotive needs!

Horrible service. Went to get wiper blades and asked the crustacean behind the counter for help…read more Firstly he could be bothered to have a job apparently. Never came out to assist me. Told me the wrong sizes for my car I later found out. Yes I called him a crustacean. Since they weren't having any of it I wasn't either. Go to Advanced Auto Parts down the road. They assisted me as soon as I came I told me the right sizes and put them on.

Nice folks and great customer service! They even have a policy to install new wipers if you buy…read morethem there. Melissa E.

Bad service all around, go directly next door to ORiley's, at least they acknowledge that you…read moreentered the store and want to buy something, trust me on this.

store manager at store 1002 in rock hill sc lied to me twice, he told us on 4-19-20 that he would…read morehave part number SKU #972366 at his store by 5 pm from store 1017. At 6pm we drove 15 miles to town only to find out part was not there. he said he don't know why it was not there and he was the one we talked to on the phone and then apologized. I told him that I should have a discount on the part for having to waste my diesel and time to come to town because its not cheep. He did even better, he said part would be at the store on 4-20-21 by 8:30 am and he will actually give me the part for my inconvenience. I thought to myself and told him that that is why i go to autozone because of the way they treat their customers. so I go back at 11;30 am on 4-20-21 and he tells me the part is not in and they will not be getting it in because the people who are making them are not delivering them no more to autozone and he has no idea when some might get to his store. I left his store 1002 very upset and called 1017 and they said they had the part and put a hold on it with my number until i get there after work.. Why couldn't the store manager at 1002 just tell me he screwed up again. I am still pondering weather or not to change my shopping to O'Reilly's from now on... I don't like nor appreciate liars..

Leonard Truck Outfitters Given a price of $420.00 to put…read moretint on my windows...SUV. Back seat to the back window, dark, where you can't see in. Both front sides and windshield where you can only see a silhouette. That was what I was told I would get. When I got my vehicle back, not what I was told. Can see inside the rear seat to the back from outside. Front, see the driver. Called and wants to charge me $430.00 more to get what I wanted in the first place. Called the Manager this afternoon at 1:25pm and again at 3:20pm. Left on hold for 5 minutes. Finally spoke with her, asked for the District Managers name and number. Gave me his name but wouldn't give me his number. Called Customer Service, spoke with Sharon. Said she would get back with me, that was at 3:32pm. Now 5:53pm. Quality was great for me. Tint isn't my profession. Rely on the professionals. 5 days later... No call from the Store Manager, District Manager or Head Office. Super disappointed. Was recommended by a "friend". Anderson Road, Rock Hill, SC.

Bought a building from them in 2022 that has had a leak in the roof since. Comes with a 5 year…read morewarranty(thank god) so they came out twice and ensured me each time that it was taken care of. Now on the third time and I've been calling for a month and keep getting the run around "call this number, we will transfer you here, email proof here" blah blah. After nearly a month of no call backs or any communication, I finally called Mount Airy instead of the local rock hill and told them either fix the roof or come get the building because I'm not making another payment until one is done your choice, their answer was the maintenance department was 4-5 weeks backlogged.

I've loved going to this junk yard for over the past 20 years, back when it was just "Carolina…read moreSalvage", You pay $1.00 to get in, bring your own tools and have fun! Cars/parts are like most junk yards... hit or miss. But I just enjoy seeing what's new and thanks to Obama's cash for clunkers program, there's an influx of new & worthless parts. Anyhow, you can always call ahead and see what they have in their inventory if you don't have the time to walk the aisles. They are very inexpensive, I guess it depends on what you're looking for. I bought a roof rack bar for my Jeep Cherokee and it cost me 1 dollar! I bought an air vent for my Honda CRX that cost me 2 bucks, it didn't fit, so they gave me a credit for next time. Really nice "good ole boys" working there. Just down to earth people and they know their stuff. Open 7 days a week, call for hours.

This company no called no showed on THREE of our appointments. Then four days later they finally…read moregot to my car. My car RAN and STARTED. The tow truck driver never put my car in neutral after I told him that it started. He DRUG my car across the grass and dug trenches into our yard. We proceeded to call and got directed to a SUPERVISOR who told us it was our fault for having the car on the side of the road into the grass. We continued to express our irritation and she LAUGHED at us. We would love to talk to a higher up than a simple supervisor.

1 immediate greeting when you enter 2 listens with attention…read moreand polite 3 explains thoroughly 4. Great app that keeps customer up to date 5 and a "biggee" for me: very trustworthy! 6 each and every employee that I encountered was exactly the same: polite, helpful, knowledgeable. 7 their regional manager was there the day I came in with my issue and he gave me a ride home! 8. Special cudoos to Mark and Alex who I spoke with the most during this ordeal with my "new to me"Buick! 9. I will be leaving with my Buick tomorrow with a new tire gifted to me by Pep Boys because they cared so much regarding what I went through after purchasing this car and the car company not reimbursing me. I have never had such care, quality, and service given to me by any company as Pep Boys. They will always have a lifetime customer in me!

The person I spoke to in the store was okay however Mike was very rude over the phone. I didn't…read morehave the money to get the repairs I needed done because the estimate was insane. He hung up the phone after calling me 'dear' and giving a bare minimum explanation of why the estimate was so high.I would not suggest going to this location.

Horrible store! we have been trying to call the store through all departments for days and days and…read moreno one answers! I reported it to corporate and corporate tried to call and they didn't even answer for corporate. Horrible customer service.

If I could leave a Zero star rating, I would…read more I was here last week. They told me that they do not have any oil filters in stock for my 2023 vehicle. That I needed to purchase the oil filter. I Returned with my oil filter that I purchased at Auto Zone. The mechanic told me he didn't charge me for the oil filter. If that's the case, then why didn't he give me a deduction OR ask me for the receipt & deduct the cost of the oil filter? I still paid full price, as if Walmart gave me a new oil filter for a synthetic oil change of $54.88 plus tax. Then to make matters worse, whoever worked on my vehicle got grease on the outside on the driver's side next to the windshield. And also inside all over the steering wheel and on the driver's side door. Ridiculous!!!!! I will never go to the Walmart Auto Center on David Lyle ever again. I have also called their Customer Service Department.

Just stopped in to pick up an online order and received the worst customer service I've ever…read morereceived anywhere in my life, and I lived in Chicago once! The employee (shirt said Joy but receipt said Kimberly) never acknowledged that I was there until after I stood there for about 5 minutes while she stood on a ladder and then took a call...and then I had to ask if anyone was working the front. She says "yeah me"...so then I tell her I'm there to pick up an online order. She says "Well I'm busy right now"...nevet once saying she was helping another customer. Then she continued being rude while she checked me out. If she had greeted me from the beginning and said that she would be right with me I would be perfectly fine but she never did...she acted like I was an inconvenience. This is why I NEVER use this location but I accidentally placed my online order there instead of at the Heckle blvd location, it's the BEST! Note to Manager , hire people that actually want to work and not want just a paycheck. Joy was the worst employee I've dealt with at any established, auto, fast food, sporting goods, clothing, you name it she is the worst!

I want to give a BIG THANK YOU to Rico @ this location. He took time out of his Very busy day to…read moremake sure things were taking take of myself & vehicle. He is the Man. He is Very helpful & has AWESOME Customer Service skills. Advance Auto Parts should be great fully to have a nice young man like him employed there. I'm a customer 4 LIFE @ this location. Please make him Employee of The Month or Year. He deserve it. Thank You again Rico. Have a great Xmas & Happy New Year. A VERY satisfied customer.

Nice place for used car parts. They have a good selection and you can rent a wheelbarrow for big…read moreparts or a golf cart. You can also print a receipt with the location of the vehicle you came to pull parts from. Recommend bringing boots or work shoes, because the yard itself is rocks which can be rough. Otherwise good place.

My parts girl Lucky or Lucy always has the know how and gets me guided in the right direction. I'm…read morethe Volvo and Janet Jackson guy and they all yell and greet me when I come in. Feels like home and always glad to go there.

Always get great service and products (all at good prices). Yesterday bought a turn signal bulb…read moreand the young man at the counter helped me put it in (at no charge). Not the first time this has happened at this store.

Thought I had a dead battery, just a dead key fob! I'd like to compliment Christopher who helped me…read morein Friday Dec 12, he was so kind and helpful! Made it to Florida with no problems! He diagnosed the problem and fixed it!!! I'll definitely visit this location again!