Checked the website for stock, then went in and got the exact side battery charging posts I came in for, then decided to make the trip more productive, and went to get some filters for my car.
The odd thing was they didn't have the usual book available in the filter section to look up your cars filter part number among the different brands on display. I had to go to the counter where the casher looked up the part number for an air filter with some difficulty, but I had no idea what brand she was looking up, and it was out of stock anyway, but offered to order it for me, I declined. I wondered if they had another brand in stock, or what choices I might order
I didn't want to extend the conversation because the cashier offered to help me in the middle of a transaction with a guy who had briefly stepped away to get a correct socket size, and was now waiting on me to finish , so he might complete his transaction.
I might have ordered the filter if it was a brand I trusted, because the part is not commonly stocked in other local stores either. But it seems more productive to shop with my own computer , where I can see the choices , instead of looking a the back of a terminal while another looks up a mystery brand for me, with me not knowing the choices available .
I will probably order both an air and oil filter, with some oil , from home , and pick it up there to support this new business , if they have top of line or OEM stuff. the oil filters I quickly glanced at on display looked to be conventional economical product, I hope they sell high line synthetic oil filters.
The store is neat and clean, with a loud friendly greeting offered from behind the counter on the other side of the store as I entered, and it didn't smell like tires.
My main purpose in posting here is to alert management about the need for the filter parts number key book if they want to sell filters, because some customers prefer to act like they are on a secret mission , and others won't want to deal with going to the cashier, who might be busy, getting a part number , without even knowing if the desired product is in stock before investing the time , or settling for whatever filter the cashier find for your car, getting the product, and then returning to wait your turn to buy the product.
I mentioned this key to the filter inventory was missing to the cashier, and got the impression she regarded the suggestion as obviously not the way we run the store. She has a point, but I was hoping that since the store was new, that having a wall of mystery filters on display was just an oversight. I guess it would prevent shoplifting. read more