I was going to Rosarito , Mexico and my car kept saying low tire pressure. My husband filled it up but it kept saying low. I called and they told me come in and it is free! Most gas stations charge!! The tech , Mr. Shola put air in all my tires then recalibrated my system! And voila! All clear. He was so nice and taught me how to calibrate my system! Great customer service! read more

I'm finished with this Pep Boys as they absolutely suck. I did at one time get good service but they completely have gone down hill since. I brought my Truck in on a Saturday with an appointment and they strung me along as my Truck sat there all day in the parking lot as nothing was done and absolutely nothing but excuses as they always do at this Pep Boys. I brought my Truck in again to check for an oil leak coming near the oil pan BIG MISTAKE, the service advisor said its Sunday and the Service Tech is not in yet that works these issues. I'm so done with half ass pep boys lack of service. DON'T GO TO THIS PEP BOYS as it is nothing but TERRIBLE SERVICE. read more

Very disappointed. I don't like to leave bad reviews, but there are no excuses. I made an appointment at 2:30pm today. I took time off from work and I showed up at 2:20pm. They told me the car will be ready at 4pm. I arrived on time just to hear that my car didn't even started. Not a call, not a text. Everyone can make mistake, but this service shows no value for customers. What could improve? Care more. Care for other people time, care more for your work and care more for Pep Boys reputation. read more

Had an amazing experience with this location. Javier took amazing care of me and I recommend everyone take their car here for service!

I took my Volkswagen Jetta 2014 here to fix the 12v charger outlets to charge your phone. The courtesy inspection fee was for $59. They hooked me up & fixed my 12v outlets for free. Having many disappointing experiences with several auto shops I can say I was not disappointed. Overall the experience was very satisfactory & I appreciate working with professionals who take their jobs seriously. They also made sure to follow my request to give the quote for the damage assessment before doing further work. Thank you Ramon (or was it Damon?) & Rene. I will hopefully be coming back as a repeat customer. read more

Pep Boys - Tires Near Me - Redondo Beach, California

The guy shorter guy at the front desk was so rude. I'm confused why are you open if you have no technicians. I understand being busy. He said I'd have to schedule an appointment but didn't even try to see if I'd take the appointment. As soon as I was greeted he tried to use this sad voice "aww, I don't have a technician available." I'm thinking that's fine. asked the year of my vehicle and he's like "awe I don't have a technician for that. Everyone wants to be a mechanic, til it's time to be a mechanic. He wasn't solutions based at all. He was just dismissive. I like to use my yelp to uplift business this is the thing I hate to have to do. It's cool, never again pep boys. read more

made an appointment for 11:00, by 2:00 they still hadn't even pulled my car in to get me a quote. employees at the front desk were rude. go literally anywhere other than here read more

I took my car in Sunday morning when my "check engine" light came on. Damon was attentive and helped me in a timely fashion. He kept me updated on my car and provided recommendations. I highly recommend this business! read more

We brought our car here years ago to fix the AC. I could not afford a new compressor at the time so they pumped the AC system full of green goo to stop leaks. It never worked and no mechanic since will touch the system for fear it will destroy their own equipment. Multiple mechanics have told me I need a complete replacement of my AC system. Thanks PEP BOYS for years with no AC. read more

Pep Boys - Tires Near Me - Redondo Beach, California

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Took my '94 Jeep Wrangler here because it was having trouble starting. I would have taken it to my normal mechanic, but he is not open on the weekend. I asked for a quote for a new starter in case that was it. They said they would check everything before installing a new starter. They didn't call me or anything after they did the diagnostics, but they did let me know in the afternoon that my Jeep was ready to pickup with a new starter installed for $460. I picked it up the next day, and immediately had problems after I drove it away. It gave a strange sound when I started it after getting home, so i drove it back to Pepboys. Once there, I told them it had a very strange sound when i started it, and when I tried went to start it in front of them, it wouldn't start. They had 3 guys looking at my battery and starter, and asked me to start it several times. It became apparent that when one of the guys adjusted the clamps on my battery, the power would turn on and off on my dashboard. The battery is only 3 months old, and was tested right before i brought it in to Pepboys, so i knew the problem wasn't the battery. I now realize, the power from the battery was not getting to the rest of the car prior to me bringing it in, because the dashboard was not turning on the whole time.... the starter was never the problem. They should have realized that if they are the professionals. They charged me $460 for the new starter and installation. It took them a long time to provide an estimate for new battery connectors/clamps, so I asked them to call me with the estimate. A couple hours later they called me, $360 for clamps with installation! Ridiculous!!!!. A bunch of clowns working here, don't waste your money. I should have waited to Monday when my regular mechanic could have taken care of it. read more

Went in to get my brakes checked because I needed new front brakes so I left the car with them. Of course they checked it and they called me telling me I needed a new air cabin filter and a new air filter and a new battery and fluids and so forth. They quoted me an additional $300 on top of what they were already charging me for my brakes and saying that the air filters were dirty and my battery was low not knowing that I just had all that replaced 3 days prior so there's no way any of it was dirty and there's no way my battery was low. On top of that I have a sensor in my car that reached to my phone that tells me what my battery level is at and it says it's at 100%. I think it's absolutely insane that they would call you to upsell you things that you do not need whatsoever. I cannot recommend going to this pep Boys if this is the service that they provide. read more

Great service Great price Workers very friendly and helpful. All the products we purchased, read more

I reserved an appointment time for a tire rotation. Told me it would be an hour when I dropped off. 90 minutes later I came to Pick up my car it was sti in the same spot and the service not started. When I asked why my car was not even started, the technician said they were busy today. I questioned why he told me an hour then he said were starting It now. read more

Pep Boys - This place was the opposite - Tires Near Me - Redondo Beach, California

Came here at the last minute this evening at 6:35 PM with an unexpected rip my side wall. Juan and Damon had me back on the road in about a half hour with a new tire. Great job, guys... Much appreciated! read more

I needed to inflate my tires. Diego did it for no charge and wouldn't even accept a tip. He took such great care of me! What amazing service. read more

I needed my check engine light checked out, so I had an appointment lined up for 10:00am. 2 hours later, and my car still has not been checked on. I saw people walk up and immediately get serviced after me. Horrible. read more

Had a HORRIBLE experience with their Assistant Manager who is so unprofessional and needs to be trained in customer service. I had an appointment to have my engine light checked the wait time was very long and I had to be somewhere later that day. So I made an appointment to come back on Sunday so they can actually run the diagnostic. I explain that I already paid for the diagnostic test and what happens. Mr Assistant Manager says the only thing he sees is that I am there for a smoke test and has no information that I already paid $99.00 He asked me who I talked to and where is my paperwork. Carlos the other employee tells him he remembers me from yesterday he wasn't the one who took my payment. I show my on my phone the charge which says Pep Boys store $99.00. He says he only sees a debit and nothing else. He is calling me a LIAR so I go home come back with the paperwork and Carlos has no CLUE how to give a refund which shows how poorly these employees are trained. I was in retail back in the day and we were trained to give refunds. Mr ASSISTANT MANAGER says he doesn't know how to give a refund and I have to come back on Monday to talk to the manager. The best part Carlos tells me the mechanic from yesterday is there and can get my car done. I told no I was called a LIAR by the ASSISTANT MANAGER there is NO WAYi will ever do business here again. I will also be taking to their corporate office and if I don't get my money back talk to the BBB. I highly recommend for customers not to do business here and go somewhere where you will be treated with respect. This is not how you treat customers. read more

I often visit to purchase automotive supplies, however, today I needed air in my tires and one of the guys was so friendly and helpful. I really appreciated it. Highly recommend this place. read more

Terrible service, bad attitudes. Avoid this place if you value your time and sanity. Rude staff, slow service. Complete waste of time.

Update: I connected with Pep Boys corporate right after they replied to the review and they said they would send this up to get it taken care of. Two months later and nothing was taken care. Now I am doubly disappointed. read more

Long wait lines, confusing Customer Service, and exploitative pricing practices. One of the worst experiences I've had at an auto shop in my life. And the people I waited in line with were having similar angst. read more

I dropped my car off at this Pep Boys yesterday 7/8/25 for a brake rotor and pad repair, and I am sad to say the front desk help was not what I had hoped. As a result of some emergencies, my credit is not the best and I am unable to apply for credit cards successfully. I mentioned this yesterday with reassurance that "we can do it tomorrow (7/9) when you pick the car up. It will be fine." It was not fine, my prediction was correct, and I was told they would have to keep the car. If I had taken the credit check the day prior, I would have been happy to find someone else to bring my car to who would work with me on an installment plan. Instead, I feel duped: treated as "lesser than" for needing to breakup the reasonable but still expensive repair. If the ability to finance or pay in installments is needed, find a single-shop mechanic you can trust to do the work and not a Big Box shop without heart. read more

Came into their shop on a Wednesday-10/23, asked when it would be convenient for them to service my vehicle, they said Friday Morning - 10/25, Made an Appointment for Friday Morning and dropped off the vehicle Friday Morning. Never heard anything from them the entire day, not thru their App. or by Phone. I called them at 5pm., they said, oh we weren't able to get to the Vehicle today, would I like to make an Appointment for another Day. WTF!!! REALLLY!! F___ NO!! read more

Spent $2300 on an overhaul of my AC system and a new radiator. The wrong parts were ordered and installed, so they kept it another 3 days to correct the mistake. When I drove the car, water was dripping inside the vehicle on to my passengers feet. I then took it back a few days later to have it checked out. They assured me everything was OK. About 5 days later the AC fan and fuses blew out due to an electrical short. I returned once more to have the issue resolved. They then handed me another invoice for $850, which I refused to pay. I called the manager Carlos the following day to demand my car back, but according to an associate, "It was his day off". Also claiming that other management team member could help me. They are now holding my car ransom for the money and will not in any way acknowledge their shoddy work. This is pure negligence and they take no accountability for their mistakes. A radiator fan would not randomly blow out if a new radiator was installed and everything done correct the first time. They clearly re-wired it wrong and the leaking fluid obviously caused the short. This is disgraceful and I have now filed a report with the California State Board of Consumer affairs. I will also be going to smalls claims court for the loss of income from having the vehicle withheld from me. Nobody has called me back in 2 days and I am furious with this place. The revolving door of mangers and staff here should have been a red flag for me. The corporate office is just as hopeless resolving the issue and time is irrelevant to them. I will fight this bullshit until they understand the repercussions of doing business this way. read more

I have a sad story to tell everyone. The Pep Boys got into their senior years and lost their "Pep" and sold the company to Advanced Auto Parts. This Pep Boys retail location will not be a Pep Boys anymore the manager told me. I discovered this when I went in for a part it was not on the shelf and things were moved around. I asked the manager where the item is located and he said they are not restocking anything. "This is it--the end is near." He said they will keep the service area and it will still be called Pep Boys but the Retail will operate as a separate company. This sounds like an unfortunate mess. I had to get the parts elsewhere. I can't help but think about how it all started years ago....Three boys were fixing their go-carts and grandma comes out and says, "Boys...you have a lot of Pep!" "You boys should open an auto parts and repair place some day after you graduate from Elementary School...Peppy Boys you are!" "Now clean up your stuff and get ready for dinner!" read more

Service manager Genaro Chan is fair and wants to earn your business. Kristofer was nice and resourceful. They did a great job on a tire installation package with tire mounting , 90-days wheel balance, and the computerized wheel alignment. They could not wave the California tire tax. They did give a sweet discount (355.98). Total out the door $614.31. Plus, with the tire purchase received one year of roadside assistance at no additional cost! Take that AAA! You will not be charged a tire handling charge if you choose to dispose of your own tires. Be sure to sign up for the rewards points - use the points in-store to purchase other merchandise. Sweet. read more

I would give 0 stars if I could. Worst service and attitude. I came today at 6:30 pm because of flat tire. There were 2 employees named Diego and Anthony. They told me they are working on a car and that there would be not enough time. Even tough only one guy worked on the car and the other one was just standing around. I explained that I live 40 miles away and I would even pay them money to just patch it which would take 5-10 min. They refused to help with bad attitude. What kind of selfish humans are these that they don't even care. If it was me I would stay longer and help. I will never again visit a Pep Boys. read more

Don't bother scheduling an appointment. I had a 1pm appointment. Was here on time, it is now 3pm and the car is still not done. Lousy customer service, terrible time management and they put walk ins in front of appointments. read more

No frills, they fixed my tire quickly and add a low price. I felt like they treated me honestly and I would come here again.

DO NOT TAKE YOUR CAR THERE! This is the 2nd time we took a car there & got the same NON-PROFESSIONAL service. It was a simple one-tire fix, & they took my car in during the daytime, said it would be ready in a couple of hours. Never heard from them for a long while. It was dark now & an hour before they closed. I called & called, & called to get an update. NO ONE WOULD ANSWER THE PHONE! We went back there got the keys & took my Prius home. It was sitting out in their parking lot waiting for the catalytic converter to be stolen. SAME as first time I took a car there for repair. It sits in their lot, & they do not do the work when scheduled, then THEY DO NOT ANSWER THE PHONE. We had to go rescue that car also. read more

IT TOOK 7 HOURS FOR THEM TO DO AN OIL CHANGE & BATTERY REPLACEMENT. they weren't even done when I called them and pressed for my car, seemed as though they hadn't even started. It's a holiday so they didn't have many cars inside, and there were plenty of laborers. had an appt @9am. Picked up at 4pm. No apologies. Terrible customer service. read more

This place is a joke, I sent my car in to be notified 2 hours later that it was too low, despite me asking if we should check if Id make it. I came back, picked up the car, put it on jackstands, and dropped the wheels off for me to then wait another hour, drive to the store, and watch for another 20 minutes not one person even touch a single wheel. I called while I was there and they finally went out to look at them, and then leave me on hold while not a single wheel was taken to be serviced. I brought them back home after being there for the rest of my evening just to then find out as im putting the tires on, they put the tire on wrong. Now I have directional tires facing the wrong way. Come on man be for real, I want the tire flipped and a refund or something cause this is ridiculous read more

NEVER AGAIN! First, I had an online appointment for a smog check and headlight. I arrived at 7:30 AM and saw the "Open for Service" sign sitting out and the door unlocked even though posted opening hours are 8 AM. As I opened the door thinking they had it open so they could at least check in early, someone came flying around the corner, "Cant you see the sign we open at 8." So I went back out and waited. At 7:45 the same person came and said, "we don't open until 8, but I can at least get you checked in so you are serviced sooner." Not sure what happened in 15 minutes but oh well. Then I am advised they don't do smog checks, I am 0 for 1 at this point. It should be noted when I got home the main webpage says they do state inspections. When I clicked on it it said, "most locations." I drilled down to this location's section on their website and this one does not. He then went to check for the headlamp and came back and said they do not have it in stock. 0 for 2 now. I should have just stuck with Toyota and will from here on out. I remember when Pep Boys service was friendly and courteous back when they were a service center and a "pick-a-part" auto part shop. I guess when they went to just a service center, they let go of customer service as well. read more

Hello, I am leaving a review because I have been a Pep Boys customer for 6 years and a owner of a business with 10 vehicles, all of which I bring them to pep boys to have all the tires on my trucks replaced yearly. Today I came in to the Redondo beach location to have a tire plugged due to a nail. I normally go to the Downey Location. I spoke to Justin and he said it would be 1.5 hours to have it looked at I was kinda in a hurry and I pushed a little. I waited came back and he said the tire was not fixable. Told me I had to get a new one. I had the tire hazard warranty and had about 10000 miles on the tire as it was 6 months old. I said okay. He said it would be there by 2 pm. I left and did some work. I came back at 215 and no tire. I said cool I will come get it tomorrow. I went to prepay the bill and they tried charging me more for the tire then I originally paid for it.I tried explaining it to them and tried showing bill from original purchase and was told by Ian the manager that I was being rude. I asked for my tire and left. Took the same tire to my Downy location and they plugged the tire and said it didn't need replacing. Please be careful of this place. They are dishonest and in the heat of the moment there customer service stills disappear. I have the ability to change out my own tires and found the same tire on Amazon for 157.00, Ian the manager said the tire couldn't be any cheaper then 196.00 dollars that they were trying to charge me. Other company's I recommend you check out are American Tires, Costco or the tire and brake shop on the corner of Inglewood and Manhattan beach Blvd. These are local company's that don't have an Ian the manager in there. read more

I've been to this location three times now and have had amazing service each time. The team does a great job at explaining things and gives quality service. Honestly, Jorge and the service he provides is the reason I'll keep being a returning customer. Thank you! read more

They changed my brakes and brake discs, later I found out that they did not tighten one of the locking wheel nut ! It fell off and started to make ticking noises! Also I started noticing brown dust on the rims . That means the brake pads are worn down. So they did not change my brake pads! Terrible place to get your car fixed! read more

They were very helpful! They helped me with my tires no charge And gave me some suggestions with no pressure. I will use them again

If you are looking for a car repair shop that you can trust to not take advantage of you, I highly recommend this PEP Boys, expecially Carlos. We have taken both of our cars to them for service over the years and if they find something that is wrong, they will let you know their recommendations,, which have always been reasonable, and not overcharge you. They always go above and beyond what is requested. So, I always feel like I'm in great hands when they serve us. Because of this, they are a busy shop, so if you allow them time to complete a job, you should feel good about the service you will get. read more

Want your car to be sicker than when you brought it in? Then, bring it here. Read these reviews before even considering this place! I wish I had. I brought my car in for a nail removal. In the past, I've had a great experience. This was a whole different world. 1. The man who checked me in couldn't be bothered with me. It's as if I was waking him up from his nap. He told me I'd be "lucky to have my car done in an hour." Um, I had an appointment; there were two cars in the garage; there were five men "working". Ok, maybe I'm lucky, but he felt so entitled to tell me so. 2. At exactly an hour, my car was ready. 3. The man who checked me out, was much friendlier. But then, the system went down. I was told I'd get an email receipt. Never got one. 4. I drove my car out. As soon as I did, my PSI on my car informed me that 3 tires were at 34; the tire that was fixed was at 42. I drove right back. Also, the tire pressure monitor used to be automatic every time I started the car; now it takes a minute before I see the tire pressure. What did they do? How is this even possible? 5. The nice man who helped me, took a look at my tire. He did his thing and said it was fixed. When I drove out, this time it said the tire was at 38. I did not go back. And I'm never going back. EVER. I have absolutely NO CONFIDENCE that the nail removal was done correctly. NONE. Who knows what they did. I'm going to have to get this checked out. I wouldn't trust Pep Boys with my trash. I used to love this place. But the "Pep" has been replaced with "Rude" and "Incompetent." read more

I had an appointment with Pep Boys and was expecting a timely experience to replace a sensor on my car as I had called beforehand to ensure a smooth process. But that was far from the experience coming to this location. The manager said it was going to take about an hour to complete my requested service. I arrived at 1 for my appointment and checked in my car for service. I received a call 3 hours after drop off saying that the technician was barely starting to work on my car and the manager stated that they can not finish the repair that day even though they already promised it was going to take 30 minutes to fix. The manager said another diagnostic was needed to fix the issue and I said to go ahead to do it but they were not able to complete that same day 3 hours after I dropped off. So they told me to come the next day on Sunday at 9 am. I come back the next day expecting that they will be able to fix same day as I asked again during drop off how long it was going to take. The manager said it was going to take 2 hours to 2 and half hours. I said ok that's fine. At 11:30 I received a text from the manager stating the technician has yet to start working on my car and that he won't be able to start working on my car after their lunch because the manager was unaware that his technician was working on a different car. The lack of communication and organization is horrible! This experience was a complete waste of time. I wasted 5 hours of my weekend waiting for my car to be worked on but wasn't even touched by technician for the requests that I had. Don't come here unless you want to be mislead on what is actually wrong with your car and you want to waste your time. The Pep Boys manager doesn't know how to communicate with his own coworkers/employees and customers. Don't spend money here. It's not worth it! read more