For a quick "in and out" visit to replace some valve caps, this O'Reilly Auto Parts saved the day…read more This huge auto parts location has everything. Immediately upon arrival, I was greeted and asked what I needed help with. Not only had I no idea those things were called "valve caps" but one young man immediately escorted me to where I could find them. $1.30 for 4, in case you were wondering. Again, this place is massive and I can only order what additional services are provided here or if they feature any memberships. I cannot speak to price because I am rarely in auto shops, but for service and professionalism, O'Reilly's has it going on. Great job!

Absolutely a pleasure doing business with this location. Unlike the other surrounding auto parts…read morestores, they didn't question my knowledge, and when I came in knowing what I needed they were more than happy to help get the parts for me. In fact, one of the people who work there, used to work at Autozone just down the street, and is very knowledgeable, friendly, and always willing to help you out. I will certainly be using this auto parts store as my primary store from now on, whenever I need parts in the future, and recommend others do so as well.

Super helpful staff. Wow I've never been met with such kindness at a parts store. I understand why…read morethey've got 5 stars already.

Anytime I have a car issue I usually visit AutoZone and their service has always been resourceful…read moreand helpful to me for my various needs. Even in the chance that they cannot help with a specific issue that I have they offer reasonable and effective alternatives to help me resolve my issue. Their customer service is something that I value they are very nice and actually care about me and my needs.

customer service terrible and the whole Blue colored attitude belongs in the garage, not in a…read moreretail store with customers. I've been shopping there for years because it's close to my house but they haven't changed their customer service ethics at all so I'm done. I'm switching auto parts store

Big shout out to my new hero, Norris! You know when your car starts with a bit less pep than…read moreyou're used to and you find yourself going "uh oh?" That's exactly where I was last night before I went for an evening walk. Fortunately, I knew there was an AutoZone nearby and they check batteries free of charge (no pun intended). Norris helped me out big-time, not only checking to see if I was rolling with a "bad battery" (Spoiler Alert: I was) but set me up with a new battery in less than 30 minutes. This morning, my car and I were ready to hit the road again - such a relief! Great team, great service - get in the Zone!

They guy who answers the phone is a little crunchy (in what I found to be an amusing way) but we…read morewere able to get in quickly to access a destroyed vehicle and retrieve belongings before it was whisked away by the insurance company. Ron, who escorted us to the vehicle was super nice and had some really interesting stories. It was nice chatting with him and it made things a little less stressful, given the situation. My husband had occasion a few years ago to retrieve belongings at J & B from a friend's vehicle who was killed in the accident. He said that the staff went out of their way to be sensitive to the nature of his being there and took care to make sure he had all he needed before he left. I can imagine they see a lot at a salvage yard so it is nice that they still remember that for the rest of us, dealing with a destroyed car and all that comes with it is thankfully not an every day occurrence.

No public warranty policy anywhere on their website, facebook or on the receipt. Motor had issues,…read morethey were willing to buy cheap chinese junk parts to fix it but not quality oem parts for a motor that's well known for failing with aftermarket parts. Billy got aggressive on the phone for no reason at all constantly cutting me off when speaking. Poor customer service and attitude.

I came here wanting to get a quote on how much getting my car A/C and passenger rear view window…read morefixed would cost. The owner told me a simple dye test should do the trick to check the A/C. Hours after dropping my car off to do this test, they call me with an appalling list of things needed to be fixed in my car to the tune of over $3,500. One of which was leaking coolant, which I had fixed less than a year ago elsewhere. I went to my last mechanic to use the warranty from this repair. However, he was able to physically show me that there was no leak. I went to check everything else on this list of repairs Everything Automotive claimed I needed, and only 2 of the 5 repairs were actually true. I agreed to get my mirror changed at Everything Automotive and nothing else. But the owner wouldn't take my no for an answer on getting everything they listed repaired, and tried pressuring me to scare me saying my car was a ticking time-bomb. It wasn't. When I came to get my car an hour after the full diagnostics I didn't ask for was finished, the owner said he needed more time to "do what he needed to do still." Slightly concerning since there was nothing we agreed to repair yet, and of course when leaving, my car ran worse than it did when I got there. As a girl alone in Florida as I finish up my education, it's so disappointing to see the lengths people will go to swindle others. The owner states to have helped lots of fellow students from my school which worries me how many other people were suckered into spending money on things they didn't need from here. Do yourself a favor, and find an honest mechanic like Vimar up the block across the street from Full Sail University to help you with all your needs!

Decided to come here after going to three other car repair shops to get my Ac fixed and everytime…read morethey ended up not fixing the actual problem. When I brought my car in and I told him that this was a repeat problem he did a deep look through and replaced parts of my AC and I haven't had a problem with my AC since. I am so grateful. Please check these guys out they really do care about their work. I will be using them for all my car services in the future.

Terrible customer service. I came in to check if there was a nail in my tire and the employee…read moredidn't greet me or do anything of that manner. I explained the problem and he proceeded to go to my car and check the sensors not checking if there's a nail in my tire and then told me I needed 4 new tires and 2 new sensors. Which I just got a new tire a year ago and then the others a couple years ago (but less than 4 years). When all I asked was if he could check if there's a nail. I told him to just fill it up with air instead. After I told him thank you when he was done, he just walked away and didn't say anything. I don't know if he was just having a bad day, but there's no excuse for that.

I get it, you hate your job and you would rather be less busy - Take that up with your manager. I…read morebooked an appointment for a late afternoon (3pm) oil change, and then about 2 hours later it was cancelled by pep boys thru their online system. When I called them and spoke they said "we didn't delete it, but regardless we can't help you today, we are trying to clean our floors and you may not get your car back by end of day". I just don't think this is how you do business, none of us want to do an oil change and I have other things I'd rather do with my time, but you had several online appointments available to choose from, and to cancel my appointment without any context and then to discourage me from having the service done today is terrible. I've spent tens of thousands of dollars with Pepboys over 20 years, and can't say I feel like I'll ever return.

I came here to get oil and a filter for my oil change and Kat the front desk associated help help…read moreme and I just wanted to say that she was super nice and helpful and she was really patient and I really really appreciate her help! Need more people like her .

helpful finding parts for my new Lincoln Continental * 1967. * belts , hoses; and batteriesread more

Needed to stop into O'Reilly Auto Parts to pick up a part for my son's car and also get new…read morewindshield wipers. The associate who helped me was very friendly, patient, and knowledgeable. He took the time to help make sure I had what I needed and made the process easy. What really stood out was that he also offered to put the windshield wipers on for me, which I really appreciated. It saved me time and was one less thing I had to worry about. Customer service like that goes a long way. It's always nice when someone is not only helpful but willing to go the extra step. Overall, this was a quick and easy visit with great service, and I'd definitely return when I need parts in the future. Service: 5 out of 5 Helpfulness: 5 out of 5 Atmosphere: 4 out of 5 Value: 5 out of 5 Overall Rating: 5 out of 5 stars

O'Reilly Auto Parts in Sanford has quickly become my favorite go-to parts store in the area. The…read morestaff is friendly and helpful over the phone and in person. The last three times I needed a part right away, they had it when no one else did. Most recently, it was the valve cover gasket for a 2006 Pontiac Vibe, before that it was the radiator fan for the same vehicle, on another visit, a turn signal relay for an older model Yamaha Golf Cart. If you are able to DIY, you can really save yourself a fortune especially when parts like these are plug-and-play. O'Reilly's also carries all of the usual tools, lubricants, cleaning supplies, and accessories you will find in other auto parts stores. O'Reilly's is clean, organized, the staff is courteous and willing to help. I highly recommend shopping here for your auto parts needs.

We purchased a replacement transmission for a 2003 Rav4, our guys were told it has a 90 day…read morewarranty over Facebook so we drove over 2 hours to pick up the transmission. We installed and it failed. We called and spoke to Bruce, who originally offered 90 days. At approx 27 days we called and asked if we can return for refund and they said yes. We drove again 2 hours and get there and they say it's past the 30 days. DO NOT USE THIS COMPANY! They will tell you anything to sell you a part and not back up anything they offer.

very good junk yard.. thank you shila for your help. They…read morehave very good prices. The service at reception was very good.