Always have what I need. If they don't have it they can order it. If they can't order it they will…read morelook up your part on the Internet and help you find it. So helpful. Very clean and well maintained stores. They have tools you can borrow or rent as well.

Mr. Fred is a great example of what customer service is all about. He went above and beyond the…read morecall. Thank you sir.

Your should have a loan department on site.. 159.00 per hour…read moreand you have the balls to charge a shop fee of 38.00 on top of it. I had 4hr labor 200. Dollars in parts (twice the price of buying elsewhere) $1000.00 for 4 hrs work... I'm retired thats half my check for the month... Not everybody has or can afford Car Shield or an equal repair Insurance.. How do you sleep at night..? Car sales down so make up in repairs because we need our cars... Nice strategy... I will now just throw parts at my problem trial and error and will come out ahead of the game.. I will visit you for my recalls only... $38.00 garage fee is for the technician to clean his work area ... I've been informed. George Volianites

Good staff most everyone is friendly minus one or two but that's anywhere these days. Good deals…read moreon new or used vehicles

amazing place great people love the service their.whenever go in ask for nick zavala. He can help…read moreyou with anything and knows what the problem is for your vehicle.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Wish I could give negative stars. A staff lady literally screamed at me for parking in their lot…read morewhen the next door fast-food lot was full. They didn't even ask me to move - they just came out the door screaming. When I told the woman that she was being very rude and I would not ever buy anything from there since this episode, she said that was fine. I later found out that they have done this to many people and also will tow cars away for parking there. Don't waste your time with this place. Go somewhere that values the community.

DO NOT USE!!! They NEVER answer calls nor return calls. They have been giving my warranty company…read morethe run around. My car was there 3 weeks and told me it was pistons, then turbo then new motor. THEY KNOW NOTHING. I had to get car towed new place to get fixed

I normally don't leave reviews, but I feel like people need to know about my experience at Kia of…read moreLufkin. I went in on Monday, September 29th, and sat with a saleslady named Deadra from about 4:00 until 8:30 that night. At first everything seemed good--she was friendly, gave me keys to look at different cars, and I finally found one I liked, a Kia K4 GT Turbo. I told her I wanted to trade in my Kia Sportage (which is a lease), and we started the process. I wasn't exactly sure of my payoff, but we thought we found it and went with that number. Deadra and her GM, Tom, worked numbers and asked if the monthly payment they came up with worked for me. I said yes, so they ran my credit. Kia Finance approved it. At that point, I thought everything was done--I signed papers late that evening (I clearly remember it being between 7:30-8:00), Deadra filled up the new car, got the plates, and even helped me move all my things out of my Sportage into the K4. I left in the K4 thinking it was mine. Here's where it went downhill. The very next day, Deadra called me and said the deal actually didn't go through because my payoff on the Sportage was more than we thought. She told me to come back, so I did. When I got there, they took the K4 back from me and then tried to convince me to "hypothetically" just let my Sportage get repossessed so they could sell me the K4 anyway, saying my payment might even be half of what I was originally told! I'm only 23, a single mom, and I honestly felt like they were trying to take advantage of me. On top of that, when I went back and asked for copies of the papers I had signed, the finance lady told me she had deleted everything. She didn't give me the USB drive I was promised the night before, and when I asked for copies of the things I signed (like the credit agreement, warranty agreement, and title application), management told her not to give me certain documents--like the title application I had signed. That feels so wrong to me. It got worse--while I was there, I had my mom and aunt on the phone trying to help me understand everything, and the GM came in, got rude with them, and stormed out without even listening. Then later I found out from a coworker that they had told him ALL of my personal financial information and details of the deal--numbers, what they thought I owed, everything. That's my private information, and they gave it to someone who isn't even involved! I left this dealership feeling embarrassed, upset, and totally confused. I thought I was buying a car, signed papers, moved my stuff into it, only to be told the next day that it wasn't really mine and then pressured with "repo" talk. They also withheld my paperwork and shared my personal financial details with other people. I don't know what's going to happen next, but I do know I will never recommend Kia of Lufkin to anyone. I feel completely taken advantage of as a young customer who trusted them to do things the right way. I don't know where to go next. Maybe KTRE? I don't know.

I'm impressed by their honestly to customers. I need light fixed but it's a minor issue the casing…read moreis cracked. College station ford wanted to replace it to give out a state inspection sticker. This place said they could but it was not required. I decided not to because I eventually want to trade it in for a Toyota Tacoma or something. This place is a place I'd trust if they said I needed to spend more in order to keep my car in good shape. It was a much better experience than the last place I went that lied to me about my car tint. Will come back for sure as long as I'm in town. Highly recommend.