The people here are quick, efficient, and best of all, nice.
Advance Auto Parts goes to show you that it doesn't matter what name is on the door - each one is incredibly different. I called the Advance Auto Parts at 6220 4th St N in St. Petersburg because it was 7 p.m. and they close at 9 p.m. The man on the phone told me that all Advance Auto Parts close at 9 p.m. (which is untrue, because this one closes at 8 p.m.) and then started quizzing me about where I live because he didn't believe that his store was the closest. He then proceeded to tell me he may not replace my battery but instead recharge it, which would take 45 minutes. I think he just didn't want me to come in the store. Well, it definitely worked because when you're stressed about having a dead car battery, dealing with bad customer service is the last thing on your mind. Luckily this Advance Auto Parts is close to me too, so I switched gears and called them to make sure they had my battery available.
I got there at about 7:30 p.m. and felt a little bad when I saw on the door that yes they did close at 8 p.m. Well, I wasn't going anywhere since my battery was dead! The employees there were super helpful! Luckily, my battery was under warranty so they replaced it free of cost! It was about 8:10 p.m. when I left, but I never felt rushed. The employee chatted happily with me while he replaced my car battery. They even apologized for the customer service I got at the other location! A little bit of niceness goes a long way in a stressful situation.
I would definitely call ahead to any Advance Auto Parts you are thinking about going to. The level of customer service varies from store to store! read more