Kiara was so helpful helping me pick out wiper blades and even installed them for me . She went…read moreabove and beyond!

Leandro was very helpful and knowledgeable. Installed a battery at no extra cost. Appreciate the…read morehelp!

Reena, salesperson, individualizes the customer, has a full knowledge of the inventory. Gives an…read moreaccurate, clear description of the features, and answers all questions/concerns with complete honesty. I felt that my needs as a customer were prioritized. John Michel.

I have been going there for years. They are without a doubt the best Corvette GM dealer in the tri…read morestate area. Spence is their dedicated Corvette mechanic. Al he works on are Corvettes. The customer service reps are second to none. I deal with Dave and Chris. Dave walks the entire dealership to parts to talk to them If I need anything, They answer every call and every question. There are times I call there five times a day and they never complain. Great service!

Great honest and knowledgeable, very reasonable. They can help with everything - parts - towing -…read moretires. One stop service

I've used this shop for close to 10 years at this point. There were a couple of times when my car…read morehad major issues that I was prepared to just take to this shop and have them deal with, but they refused. On the first occasion they told me to check with my insurance company first, and on the second occasion told me to check with my dealership, stating that they suspect the issue is covered by some sort of warranty. Their advice were correct on both occasions - following their advice saved me a lot of money on the repairs, even though they lost the business by turning me away. Based on these experience I consider this shop as very honest and have continued to use them through out the years. Their prices for routine stuff like oil change and state inspections, as well as other repairs, are much cheaper than my dealership. They also have a quicker turn around time and do offer rides if you ask them. The employees have been courteous in all the times I've dealt with them. I would certainly recommend trying them out the next time you have an issue with your vehicle.

Very quick to schedule me in, very fair prices, and everyone I interacted with was pleasant and…read moreprofessional. Couch I sat on was good too. 10/10.

Brought my car in for new tires. Matt gave me great advice, was friendly, and did an amazing job at…read morea very reasonable price. Will definitely come back in the future.

Fast service, quality service I would recommend them to anyone who is looking for a windshieldread more

Jacks auto glass is so reliable n fair priced n my opinion the office space my not be the most…read morepleasing because the Cats running around but fuck it they work fast n get you out the way back on the road

Diagnosed the problem quickly and replaced my starter. Great service with good results. my mechanic…read morewas wonderful and sent me pictures of why a new starter was needed.

We're from out of town, and had brake issues. They worked to get us in the same day and took great…read morecare of us. Even showed us what was wrong with our old brakes and told us the front brakes would need it before too long, but did not need it now. Fair and honest. I would highly recommend!

If buying a car is needlessly difficult, should you expect that having your vehicle serviced be…read morepainless, and straight-forward, especially at a luxury car dealership? NOT ALL DEALERSHIPS OF THE SAME BRAND ARE THE SAME. I'm familiar with Thompson, having leased another luxury brand from them for close to a decade. Same ownership, different management. Big difference. Huge. Since the service department opens at 7:30am, and I had a scheduled appointment for first thing on Monday morning, when nearly six (6) hours passed, and I never received a call with an update, I decided to call. This was my 1st time at Thompson Lexus Willow Grove's Service Department, and the 1st service on my Certified Pre-Owned Lexus. I was assigned a service member, and I couldn't have had a worse hand dealt to me. Patrick Applegate. Apathetic. Lexus makes phenomenal and reliable vehicles, and the brand, as well as its corporate team in the US are exceptional. So, when I asked Pat the cost to fix the molding around and under the window, and if it's something Lexus would cover, his response was "unlikely since the mechanic said it looks like someone tried breaking into your car." I asked if he could speak with his manager, and Lexus, and he stated he'd call back, which he did. He stated his dealership wouldn't cover the cost. He asked if I was going to move forward with the repair. I stated that,"I'm going to contact the GM where I bought the vehicle, in case Lexus won't cover it", he stated that he'd order the parts, regardless. The estimate was just under $664, with $497.94 being the total for two parts, and $165.95 for labor. I contacted the GM of the Lexus dealership in Englewood, NJ. His response, "if Lexus won't cover it in good will, we'll pay for the repair". Once again, different dealership, different leadership, different business acumen, and different mindset. Tuesday morning, I never received a call from anyone at Thompson Lexus. By 12:31pm EST, I called, and was informed Pat wasn't in. I was connected to Matthew Buglak. Matt is personable, empathetic, and immediately took ownership of assisting me. The manager of the service and parts department, Mark Ambolino, was on vacation. No one had called Lexus corporate. The mechanic was out. There was no system in place so anyone would've followed through for Pat. Matt had me picked up, and brought to the dealership, to get a loaner vehicle. Mr. Buglak is relatable, professional, organized, empathetic, and cordial. All the paperwork was ready for my signature, and the vehicle was waiting and clean. At 8:10am EST on Wednesday, Pat called and told me his manager called Lexus, and the repair wouldn't be covered. Every question or statement I made was followed by one word from Pat, "ok". His lack of energy, care, concern, and disinterest were extremely obvious. Also, how did he already have a response from Lexus' corporate offices by the time he called me? I got off the phone and contacted Matt, to request that he be my service advisor. Thereafter, I called Lexus, who agreed to pay for the repair. I conveyed that Thompson had quoted me 70% over Lexus MSRP for the B-Pillar Trim, and 43% over MSRP for the Door Run. When the loaner was picked up by a driver, and my car was returned, I immediately noticed that the car was NEVER washed nor vacuumed. That's Thompson Lexus of Willow Grove. No indication on the invoice of what was replaced or filled with the maintenance, and the space when the next maintenance is due was left blank. They are a poorly managed dealership with bad communication, and many lazy employees. They didn't put in effort to deliver for me with Lexus corporate; that was my relentlessness. Again, Matt Buglak is a phenomenal guy. If you must get service done at Thompson Lexus of Willow Grove, because it is your only option, request Matt- the person who should be elevated to manage the service and parts departments, as well as hire, train, retrain, or let go of complacent, neglectful, and/or indifferent employees who don't bode well for the superior Lexus brand.

Bad experience especially for being a Lexus "luxury brand". Drive the extra few miles and go to…read moreanother dealership. I have a 2025 Lexus with only 1700 miles, owned it coming up on one year, so the car doesn't get driven much at all. I've needed to jump the start the car MULTIPLE times before I took the time and went the dealer for a battery replacement. There were stored DTC's for battery if they scanned the car as well. The drive to this dealer is about 35 mins and I used the car for some errands as well that day prior, so it did alot of driving before arriving day of (battery got a nice charge from all the driving). They tested the battery and after sitting there for right under 2 hours I get told they are NOT replacing the battery and I need to wait for it to die again, waste my time and tow it there. The best part is yet to come I get charged $42 for a battery test which is literally free at any other brand dealers, auto zones, pep boys wherever pretty much. 3rd new Lexus and very unhappy customer.

I would give ten stars if we could. We had awful experiences just during our shopping process, at…read moreso many MB dealerships (lying about cars in stock, sales people with zero knowledge about their vehicles, and just really poor communication). We are so glad though because it led us to finding my dream car at MB FW, and the sale manager Matt M. communicated and made the deal come together quickly, he was fair, and transparent. He answered car questions and helped at least half a dozen times with my questions AFTER the purchase. Our sales associate Brittany (Meghan Markle twin) - she was SO kind, and SO patient. I was coming from a car that was almost 20 years old so my learning curve was steep. When we arrived she spent no less than an HOUR going through every last single button on the car and setting everything up for my preferences. She knew the car inside and out. We were floored, and didn't expect it but appreciated it beyond what we knew at the time because it was alot for my husband and I, both coming from our college cars that were before cars became so high tech. We appreciated her knowledge, after coming from another dealership where we tried to buy a car, but the sales woman couldn't answer ANYTHING, and kept pushing us towards a car she had in stock, when we had explained a bench versus captain seats were a non negotiable. We would have stayed with her for the search but she could not answer a single question about the car and also thought it was an electric vehicle until we pointed out it was a gas powered car with a battery feature. We lost out confidence at that moment. My husband and I buy and keep cars for the long haul and although car buying is an awful process usually, MB FW (Matt and Brittany specifically, went above and beyond on numerous occasions for us to make it a smooth transaction both before AND after purchase which is when you really learn about a sales persons character. We are so grateful.

Amazing dealership to work with. Staff is friendly and accommodating. Always a great experience!read more