I recently had a great experience selling my sister's car at Toyota of Orleans Kristen, Alex their…read moredriver Ray, made it a A+ dealing Thanks.

I had a 820 appointment in the morning on Thursday, August 13 to do a diagnostic on my RAV4 2013…read more They said it would probably take about four hours. They needed a master technician. At 3:30 PM, seven hours later my car has not been even looked at.

Clean. Friendly. Inviting. Clear. Effecient…read more I am the kind of girl who only knows as much about cars as has gone wrong with my car so far. The shop at Platinum is seperate from the service room, which is bright and clean and always filled with friendly, happy faces. Customers, myself included, feel welcome and well cared for. They take good care of the people as well as the cars. Everything is always explained in common terms so that the repairs make sense. They go out of their way to make sure the job is done well and that the customer leaves feeling safe and treated fairly. Highly reccommended for people with unique problems, or car owners who like to know exactly what is going on with their vehicle, and who don't like big surprises. Worth every penny, in my opinion.

They actually do provide realible work and do seem to stand by their warranty on their work, BUT…read more.. their markup on parts is exhorbitant. Recently had some work done and some of the parts I could have purchased for around $160 (OEM parts, not 3rd party) they charged over $340. Yes, they also provide the experience, skill and tools, but I believe that's what their shop labor rate covers (which is on par with a dealer). They're easy to work with, you can get an appointment quickly, but they are very expensive.

I've heard good things about North Street Auto from friends and needed a tire repair last week…read morewhile working in Hyannis. The tire repair was fast, and at a fair price. My positive review was based, while waiting for my tire, on how the mechanics cranked out repairs and interacted with customers professionally. Kind of rare these days.

Last Saturday, my husband, daughter and I were on the Cape for the day when we experienced a…read morepunctured tire on our car. It being a Saturday around 6PM, we quickly googled tire patching in the area and found this garage did repairs, and was supposed to be open until 9PM, which was great. When we arrived and approached the gentleman who was sitting in the station was on his cell phone. He asked how we were, my husband replied "not great" and proceeded to tell him of the situation. The response was "we have no mechanic". Ok, can you please call someone to help? (this is a local garage and I assume local employees, but I could be wrong). "No". Is there anyone open or in the area that can help? "630 on a Saturday, no." The problem was we have to drive 120 miles home on a donut, with our child in the car. Fine, we can make this work. My husband and I both know how to change a tire, and proceeded to empty the contents of the trunk onto the parking lot and changed the tire. 30 minutes later, my husband finished the change, asked me to take our daughter to the bathroom and then he wanted to clean up himself. I went back to the office and it was closed. It was supposed to be open till 9 but the man was gone. He never came up to us to offer to help or to call a tow, see how we were, if we needed anything. He just closed the shop, seeing a family working on a car in his parking lot and left without saying anything. Granted, it's not an unsafe neighborhood or anything, and we were handling the situation as best we could, but common courtesy would at least make someone check up before you left, especially a family with a young kid far from home. The other reviews that state great customer care must not have dealt with this man. He was more concerned with his phone than helping customers. We expected better of a locally owned business. No care what our situation was, no offer of help, nothing. I hope no one else ends up in a situation like that. We had some difficulty making it home, but luckily, we made it back safely.

This place gets a 5 star rating…read more My kid's car broke down on Cape Cod while he was playing a show in Wareham (he's in a band). We live 2-3 hours away (depending on traffic). I had no idea who to call, who to deal with. I wanted a place that could tow AND fix. My son found this place and I called them with the details and they acted immediately. They have two major bonus points I came across... First of all, my son's car had a failed alternator. I had already replaced the alternator in that car three months prior. The garage I used the first time was one I don't normally use, but it was close to where the car broke down that time. The car limped to that garage and it was highly recommended by my bro-in-law. My bill at Access Auto Too was LESS than the one I used closer to my house. This guy had every opportunity to overcharge me because, technically, it was the vehicle of a tourist. Far from home. Easy target. He did not. His bill also included a $75 tow -- which my original bill didn't have. Second of all, the car was being covered by a warranty. They were not aware of this when they wrote out the bill. The alternator was almost new and the parts store the 1st garage bought the part from was covering the cost under warranty. He was being paid directly, I was not reimbursed. Every inch, from tow to labor. He seemed perplexed by the fact that he was being paid directly by them, but ultimately, trusted me. That means he allowed me to take the car off the lot without getting a dime from me, but believing that he would be immediately reimbursed by the parts store within the one hour timeframe. That's some guts. He was wicked personable, a real nice guy. I was impressed that he was closing his shop for an "Employee Appreciation Weekend". He actually takes his employees away to his vacation home. Man, I can't even get my company to pay for a Christmas Party. We get some sad cold cuts in the break room and a brief, weak handshake. I don't know about anyone else, but he seems like the real deal. I give him props.

Have been using Access for years. Never have questioned their work or pricing. Kept several of our…read more"mature" vehicles running for a long time. Always polite and helpful.

Everyone that once made Hyannis Toyota their one-stop Toyota dealership knows things today will…read morenever be what they used to be, but dealing with certain individuals in the service department will still get you true customer service. David Nickerson is the man to ask for. Honesty is his virtue and I worked with him long enough to see how he operates on a daily basis. Your best interests are his.

Bought a new 4Runner 11/2025. Went in for oil change at 15k miles…read more Had an 11:30 appointment, a bit after 1:00 I had enough. Car hadn't moved nor had anyone communicated anything. You lost a customer all because you didn't keep me informed about any delays. I understand labor issues, but if you know you're running behind schedule, I should have been informed. What's the purpose of an appointment if the time for the appointment means nothing?

These guys are the best. My engine blew . They replaced it with NO Problems. Runs great price was…read moregood. Am very thankful for the job they did. They are honest. Which is big in the car repair industry.

I am so thankful for Excel Gas Auto Repair. My back brakes went at the beginning of my vacation on…read morethe Cape. They took my car and had it fixed within a couple of hours and the pricing was completely fair! The person I was dealing with was exceptionally polite and understanding of my situation trying to get my car from Dennis to Falmouth which took longer than anticipated. I appreciate the support they gave me and getting my car back on the! 1000% recommend!

I had transmission oil leaking. I had my car towed to Dennis Car Care and they found and repaired…read morethe damaged part. They were quick and efficient. They saved me a lot of time and money. I appreciate the honesty and hard work provided by Dennis Car Care staff.

Good car repair and tire store in Dennis. Had a slow leak in my tire and I called up to see if I…read moreneed an appointment and he gave me a couple times that day I could come in. The tire HD a couple small pin sized holes and they were patched in 30 min and I was good to go. Nice people. The tire was inflated more than the other 3 and not inflated all the same pressure but it is not leaking any more.

Yes they are the best and courteous auto place on Cape Cod…read more It is worth going for the expert technicians and timely work

Just outstandingJ service! They explain everything they are doing and make sure you,the customer…read moreare comfortable with their explanation.