Horrible experience. Terrible customer experience. Recommended wrong part, then refused to allow…read moreone of their guys to go out and take a look to confirm part was correct/incorrect (I independently confirmed it was incorrect then returned wrong part). Incompetent and rude.

Terrible customer service after trying to call the store on 2 different occasions to find out if…read morethe Battery for my classic car was still under warranty and being kept on hold for very long period of times and being hung up on a couple of times. The guy I spoked to told me that if I came into the store they would be able to look it my information and check the warrantly status. I went into the store and after waiting around for several minutes I was waited on. After giving the Gentlemen all the information He told me there was no record of me purchasing a battery in the system. I gave him multiple pieces of info and it was the same story. Then he told me well only way I can do anything for you is if you have the receipt. wasted hours of my time between calling and going into the store. I would avoid Auto Zone if I were you.

Excellent service. Allah is wonderful. Give that man a raise! Seriously. He was so helpful and so…read morekind. I highly recommend this location.

I stopped by Advance Auto Parts recently because I was having issues with my brakes. and I have to…read moresay Alton was amazing! He took time to explain the different brake pad options and helped me find the exact parts i needed , and even gave me tips on how to install them. Great experience overall thank you, Alton!

I came in with a minor issue and a helpful employee came out and took care of it. He wouldn't…read moreaccept any money. Next time I need brakes or shocks I will be back.

Excellent service! efficient, personable and knowledgeable staff. Very reasonably priced and…read morequick work!! Thank you!

They do not scan to see what is wrong with the car. Which is interesting because the NAPA in my…read morehometown does. Beware.

No customer service, claim not to carry specified parts, but their inventory is online so when you…read morecall them out the get upset like a baby. I've been repairing vehicles for over twenty years, their is a reason those guys are behind the counter, they are not mechanics, and should stop giving horrible advice to actual mechanics, that would in danger my customers. I'll stick my usuals, avoid Napa in Hyannis, orleans Napa are way better.

if car maintenance can be a pleasurable experience, then this place is that. from the service reps…read moreand their friendly greeting (they are the face of the service end of the business, so that's important) to the other employees you might come across, it's good vibes. The mechanics are professional, competent and on time for your appointments. i was there for two recalls on my Santa Fe (love the car), in on time, offered snacks, and Vanessa is a delightful rep to interact with, informative and knowledgeable. everything was great as usual.

Bought 3 cars from them because Hyundai is a great vehicle. However, the sales staff seem to change…read moreevery few weeks, so they rarely have any answers. The various sales managers that I've dealt with are terrible! Lying gate keepers! Service department is great though. Don't waste your time here, go to Plymouth.

Every dealership should be as good as Tracy VW. I have worked with the service department for over…read morea year and every time has been flawless. Christine is great and easy to work with. You can make your appointments online and or call directly and talk to a service advisor. The communication is above and beyond. I just leased my 3rd VW and wish all of them had been with Tracy. The process was so easy. Less than 3 hours total. One phone call to set up a time to go in and meet with Nate in sales. Picked up the vehicle the next day. Chris gave me a full overview of the technology and even got it inspected at 6:00 PM! Everyone I worked with was easy and so down to earth. No BS like I have dealt with at other VW dealerships. Thank you so much to Joe, Chris, Nate, Jim, in sales and Joe in finance. Everyone that was involved with my 2023 Taos lease. You guys rock!!

I brought my vehicle to Tracy Volkswagen for its annual service, including an oil change. About a…read moremonth later, a "check oil" warning appeared. I was informed that the drain plug had not been properly sealed, causing an oil leak. After the snow melted from my driveway, I discovered large oil stains on my newly paved surface. This was discovered after my last visit to Tracy VW. There was no apology for the technician's oversight, and I was told the issue "sometimes happens." As a result, I was left dealing with the inconvenience of taking a day off work to address the problem, along with damage to my property. I bring my vehicle to a dealership expecting a level of care that avoids preventable mistakes. During the same visit, I was also told that my rear rotors were severely rusted and had worn down the brake pads--despite the fact that I had driven only about 1,000 miles since the annual service. This had not previously been communicated as urgent, which raised concerns for me about the consistency of their inspections. My primary concern is the damage to my property, along with the lack of accountability and communication surrounding the drain plug issue. The response felt dismissive, and there was no apology offered. For these reasons, I will be taking my business elsewhere and am sharing this experience to inform other customers. I have also contacted VW Customer Care in hopes of resolving the matter. #TracyVolkswagen #TracyVW

Great service. Woody worked later than his scheduled hours to get our new radio installed. Looks…read moreand works great. Very knowledgeable and friendly. Great price too!

Very dirty and unprofessional. My windows are patchy and chipped. It's clearly a bad job. If they…read morecan't even clean up their shop I guess I should have known. Sketchy all around.

Great experience, easy to schedule and good customer service. Would definitely recommend.read more

These guys have the highest integrity of any service business that I have met in a long time. I had…read morea situation where my undercoating was defective and determined to be ineffective after two years. The owner of the company Adam, inspected the Coating and agreed to redo the application for free extremely time effective schedule. I instead opted to replace the vehicle and Scotts and his very helpful team help me determine what kind of vehicle I could get to avoid this unfortunate manufacturers faults in the future and they replaced the entire coating with a new formula at no cost to me. These guys are great and I recommend them 100%.

If this is a dream, please don't wake me up. I have just concluded a GREAT car buying experience…read more(as of yesterday)! I worked with Bob Donovan, who was fun to spend time with, who was very informative about the Audis I was interested in, who was very responsive to every question and concern I voiced, and who treated me with great respect. AND, I got a car that I love (an Audi A4 that was used as a loaner car for a few months), at an excellent price (I consulted a car broker prior to buying this car, and he said he wouldn't be able to improve on the price of a similarly equipped car), and it was the easiest car purchase I have ever made. Bob Donovan told me at the outset that Audi Cape Cod does not sell cars "the old way", where you engage in an adversarial, grinding negotiation process. They will give their best price right out front, and will freely disclose any dealer incentives or customer rebates (like a marketing bonus on certain models) that they are scheduled to receive from the manufacturer at the time you buy (and a price that he gave me on a new A3 proved that this was how they operated). It used to be that these kickbacks would often end up in the dealer's pocket unless you happened to find out about them by consulting Consumer Reports, or you had two dealerships vying for your business. That was a nice surprise, and helped me make a more informed decision about which model was a good value for me. Still, I was suspicious, because nearly every car dealer I have ever worked with has tried to lull me into complacency, and then they proceeded to manipulate and confuse and overwhelm in order to squeeze more money out of my wallet. SO, I did all the research I usually do, and remained on guard until I drove off the lot yesterday. The only challenging element to the whole purchase process was meeting with the business manager, who did the usual thing to discuss/sell extended service plans and various coatings; but even that was a pretty low pressure affair...akin to the way car rental agencies try to scare you into buying their insurance. And the business manager was very courteous and friendly...she was just doing her job, and I imagine some people want to buy those products. It took me nearly 3 weeks to do all my research (looking at other Audi dealerships, considering other luxury cars that weren't nearly as interesting to me in hopes of getting a "better value", talking with an auto broker) to come to trust Bob and let myself buy the Audi that was so appealing when I first saw it...so I probably made it harder on myself than it had to be. But old habits (especially habits developed over many car buying experiences) die hard. I could say a lot more about Audi Cape Cod...all of it positive. But I think I have already touched on the important points: if you like the Audi lineup of cars or if there is a specific Audi that you are kind of interested in, give Bob Donovan a call, and let him help you find the car that offers the features you want (if one is available), at an excellent price. And then relax and enjoy. You can just fall in love with a car, and not worry that your attraction will work against you when it is time to write your check.

To the service team/customer service manager: your team could use some basic customer service…read moretraining and maybe a hug. Everyone seemed unhappy and disengaged. The customer service in the service department was disappointing. I was approached at my car without even a smile or hello from Karen, and no one acknowledged me in the waiting room. The work on the car itself was completed fine, but after spending $700, I was surprised the car wasn't even cleaned upon return. Additionally, no one asked me to approve the items I had listed or the associated fees ahead of time, which was frustrating and unexpected. When bringing a vehicle to a luxury dealership, I expect at least the basics of luxury-level service and professionalism.