went into the store the other day to get my light changed on my buick & DIANA was so cool & helpful…read more! she made my experience wonderful ! THANKS DIANA !

Dismissive and rude. Sold us bad battery. Our mechanic tested and confirmed battery bad. AutoZone…read moreemployee tried to blame my wife. She showed him the test report then he made other excuses and finally acted like he was doing us a favor for replacing a defective battery that was still under warranty.

I inquire some parts for my gx470 sadly they dont have them in stock. But to my surprise, the owner…read moretook her time to send me a list of nearby salvage location and put me in contact with their competitors so that i can find the parts. They will have my business next time!

if you need hard to find parts for late model cars this is the place to go pricing is very fair,…read morebest salvage yard for vintage Japanese cars or Volkswagens in the Houston area the owners Gary & Kimberly are always very helpful time and time again with sourcing hard to find parts for my vintage Hondas and vw's I own. The negative reviews listed do not accurately reflect the business at all and mainly just show people unhappy with pricing and the fact their lowball offers are not being accepted. People must understand as these cars get older and more scarce parts are harder to find and will increase in value, that being said body panels on 20+ year old vehicles will not be in showroom new condition and will almost all need some type of repairs.

I stopped by today needing a taillight replacement but had no idea which bulb to get. David helped…read moreme find the exact one I needed in seconds. Before I even purchased it, he took the time to check which light was out to make sure I was getting the right one. I asked if they had anyone who could help with the install (not knowing if they sell parts) he immediately offered to help, explaining that it was a quick + simple process. Not only did David replace the bulb for me - he also walked me through each step so I could learn how to do it myself in the future. That level of customer service is rare, and I truly appreciate his patience and expertise. Thanks to him, I left not only with a working taillight but also with new & valuable knowledge. If you're looking for an AutoZone with helpful, knowledgeable employees who go above and beyond, this is the place. I'll definitely be recommending this location to others!

Big shout out to Sean M. (manager) at the Long Point location of Autozone. I had a very unusual…read moresituation with a purchase made at an Autozone in another state. Sean was very professional, listened closely to my situation, reviewed the facts, and offered a solution that totally resolved my issue. This was a first class example of positive, common sense customer service. It was the kind of interaction that fortifies customer loyalty to the Autozone brand and to this store in particular. Thank you!!!

Joey was super helpful and very knowledgeable! Checked my battery and changed it within 15 minutes…read moreand even showed me how to prevent further issues.

My wife was working two hours away from home today (9/5/26) She called me to tell me that her car…read morewas having trouble starting. I immediately mapped the area and saw an O'Reilly's auto parts store at 1195 Sunset Dr. in Grenada, Mississippi that was across the parking lot from her clinic. I called and spoke with Ken. Everything was "no problem "and within an hour Ken had carried the new battery across the parking lot and installed it! This smooth "no problem "Customer Service was awesome! Thank you very much Ken and O'Reillys!

Always helpful. Will assist to replace wiper blades. Very knowledgeable about steps to help you get…read moreon your way!

Thanks for saving my car Darnell! He quickly addressed the problem and was very gracious with his…read moretime.

Jose at the Hempstead location is AWESOME! My tail light went out on my car and in 5 minutes I was…read morein and out, with him taking the time and effort in FIXING IT FOR ME! He and the staff were very friendly. Thank you, Jose!

I went in looking for a part and someone named Jose was a manager highly rude and smelt like…read morealcohol and when I was asking for help he barely knew anything about the part I was as looking for went to another store and they helped me better than this one

Knowledgeable staff and techs, competitive prices and quick and accountable service. They listened…read moreto what I wanted and executed it quickly. Silva walked me through how to operate some of the equipment they had added to my truck and what to watch out for for if things go wrong and told me how to troubleshoot on my own, and helped me know what to look for. Big fan, will recommend to a friend and bring my truck back. Comfortable waiting room too

This business was recommended by the dealership that we use who did not do hitch installs; it is a…read morebit out of the way in a not-so-great area of town but the service was fine, hitch installs came out cheaper than at another dealership, and although the shop setup is a bit unprofessional looking in the back, they got the install completed within the hour.

The best result of a bad car breakdown!! And a huge thanks to Harting Automotive and Lupi the…read moremanager of Napa Auto Parts of Houston Texas. Thanks to Jack the owner who was a huge help and a great guy. And Thanks also to John the service manager and his mechanic Alfonso. What a professional team. They helped me out big time and got me in and out in 3 hours. As a profession pilot car driver, time is money and these folks were there for me beyond expectations. They were friendly and supportive during a stressful situation that at most other locations would have taken days and required an overnight or two in a hotel with the loss of my upcoming run that I was headed to 900 miles away. What a great group of professionals who got me fixed up and on my way even staying after hours. And it didn't cost me an arm and a leg. It was so good to be in the care of such good people! It ment a lot being far from home and out there hustling to make a living. This could have cost me a small fortune in accommodation costs and lost income alone. They really had my back. John took the time to work with and communicate with my wife back in PA about getting receipts from her to verify my Napa Warranty. He went above and beyond to work with her on the phone and via email. Thanks guys!! If you are looking for a professional team with quality workmanship and friendly service in Houston, this is the place!! Ash and Celeine Easdon-Smith. Oz's Homestay.

Came in to get a transmission leak fixed, was told it was an axle leak not transmission so he…read moredidn't fix the transmission leak. Mechanic "fixed" the axle leak however it is not fixed. Went back to address the situation due to warranty and the shop was closed up and still has never opened back up again. He literally robbed us of our money and closed up shop. Documents say there's a warranty but we can't even get ahold of the shop. We're from the bastrop area and relocated to houston so to trust a bastrop mechanic and get robbed here in houston by one too is very unfortunate. Looking into legal remedies because we definitely were scammed.

Horrible. Needed assistance to change the battery, told me they could not assist because they…read moredidn't want to be held liable for anything.. excuse me? I see a few customers out front who is getting assistance with the same issue. Be consistent. Any other AutoZone locations would have assisted.

WORST customer service ever! I will never go back, the cashier working the front had an complete…read moreattitude, rolling her eyes because she didn't feel like checking my battery aka doing her job, and their were two other employees organizing parts who told me they were also too busy to help me, the cashier just continued to say she's the only one working and can't go outside, while two other people are staring at me during this conversation.

I give two stars because the wait time is ridiculous especially when busy.I think this is due to…read moreinexperience or something.

This is the closest auto parts store to my work, so I will probably start coming here more often. I…read moreneed to pick up some carburetor cleaner and a funnel and found both items with no problem. They were even having a sell on the carb cleaner so that was good. There were plenty of employees behind the counter and I was able to check right out once I had my items. No issues with finding what I needed or getting out quickly.