Made me wait for 2 to 3 hours for a window and they come up to me saying they broke it. After I…read morepayed in advance. Honestly this place was full of complaining clients while I was waiting in the lobby they don't even have chairs to sit on just car seats.

They had the replacement rim I was looking for! Quick, Fast, and professional. I will definitely be…read moreback and highly recommend!

From the owner: We Specialize in TRUCKS and SUV PARTS. We are located at 513 HILL RD Houston Texas…read more We have a 90 days warranty. We deliver in the 50 States. Check out our reviews and comments for our Trucks and SUV parts store. We Specialize in TRUCKS and SUV PARTS.

I stopped in to grab some an oil filter, fuse , and wiper fluid. I was greeted upon entering and…read moreassisted.

Awesome customer service. The older manager is great at his job and should train the Antoine…read morelocation, and I told him so. After the Antoine refused to exchange defective parts he said c'mon over there he would see what he would do. He was quick and even got the batteries out of my car for me. They were out of washer fluid it seems but the dollar store has that anyway. Can't complain about a perfect customer service experience.

My mother recently called regarding selling her vehicle and was met with what I can only describe…read moreas extremely poor customer service. The representative she spoke with was impatient and dismissive, repeatedly telling her to "call back" in a rude tone rather than attempting to assist her. I would like to provide some important context. My mother is deaf and communicates through a sign language interpreter. Additionally, she is on the autism spectrum, which can sometimes make communication particularly spelling and verbal clarification more challenging. Given these circumstances, she may require a bit more patience and understanding during phone interactions. It was very disheartening that, instead of accommodating her needs or showing basic courtesy, the representative chose to respond with frustration and a lack of professionalism. Customers come from all backgrounds and abilities, and it is essential that they are treated with respect and dignity at all times. I hope this matter is taken seriously and addressed internally. Proper customer service training especially in handling individuals with disabilities can make a significant difference in ensuring all customers feel valued and supported.

Genuinely one of the worst customer service experiences I've had. The woman answering the phone was…read morerude and impatient. I have no idea what could make someone come in with that kind of attitude so early in the day -- totally uncalled for. They lure you in with a competitive quote online, then hand you off to someone who acts like you're a bother for calling. If this is their front line, I wouldn't trust the rest of the process.

They have relocated to 644 W Rankin Rd, Ste 102, Houston, TX 77067. My experience with Advance Auto…read moreParts has been beyond frustrating and completely unacceptable. On August 11, 2022, I bought a battery from their old location on Imperial Valley in Houston (Store #8412). It came with a 3-year warranty. Fast forward, I started having issues with the battery while still under warranty. I called customer service, and they told me to return to the store I bought it from. I explained that it had closed, but they found my account using my phone number just not the battery purchase (which made no sense). Then they told me I needed a code from the battery itself, which I didn't have at the time. A few days later, I went to a store and found out the store had just relocated to Rankin Road. I ended up buying a new battery on May 23, 2025, and no one could help me replace my battery. The store manager pointed out a local mechanic in the store and asked him to help. When the mechanic removed my battery, he confirmed it was one sold by Advance Auto and said it was definitely still under warranty. We went inside together, and an employee was able to find my purchase right away using my phone number, which the phone rep somehow "couldn't." He claimed the warranty was "almost expired" and warned I wouldn't be able to return the new one if it failed, completely misleading. I am still under warranty now for that old battery because it was purchased 8/11/22 the current date is 6/7/2025. I went up there again the next day and another employee allowed me to take a pic of their computer system proving my warranty actually ends 8/11/2025. I was able to take a pic of my account in their system showing all this information. The new purchase was on 5/23/25. You ask me, they're up there stealing. Stating my best option would be to keep the new battery and the new warranty. For the record, this was my first and only time trying to use the warranty. I truly feel I was being taken advantage of, and honestly, I think they assumed I didn't know my rights because I'm a woman. The store manager even admitted the issue was mishandled and that he had spoken to the employee who caused the confusion. He said he wanted to help but that he was only allowed to issue a merch card. He suggested I contact customer service again so he could authorize a full refund. I tried that the same day, but customer service was closed. I used the text support option, and after 15 minutes, the rep suddenly said they couldn't help anymore because I filed a BBB complaint. I was told that because I did that, I could only communicate through the BBB platform. Although, all communication has stopped on their end via email and the BBB platform. No one from the company has responded since their first (and false) reply, where they claimed they tried to contact me multiple times and I was unreachable. That is completely false and I have proof. I contacted customer support again the next day and spoke with Germaine B. and he stated the only way they could help was for me to get the merch card, they would cancel it and then send me a check. l shouldn't have to wait for them to get ready to mail me a check due to their negligence. The final straw? The mechanic who helped me told me someone from the store told him I was "the lady suing the store." So they can discuss my situation with other people, but not with me directly? That's extremely unprofessional and feels retaliatory. I will never spend another dime at Advance Auto Parts. This whole situation has been a nightmare, and I hope this review helps others know what they're getting into.

I went to this advanced auto last Saturday to get my AC charged and the manager John's customer…read moreservice was excellent, He thoroughly demonstrated and taught me how to properly use honeywells R-1234yf refrigerants. The rest of the employees were also very helpful and have excellent customer service when I was looking for which refrigerants to buy for my car. The store is also very clean and sanitized there's isn't employees just standing around doing nothing, so overall my experience was a 10/10 would definitely recommend this advanced auto over any auto zone in the area.

This Auto Zone has been around since I was a little girl. They have helped me over the years but…read morethis particular experience truly stood out. Mr. Edward helped me find exactly what I needed to get me back on the road safely, at an affordable price! I truly cannot thank him and his team enough for their efforts to reassuring I had the best customer experience. Thank you, Auto Zone 01454!

This AutoZone location was amazing. Store manager Edward Connor helped me change my car battery…read moreeven though it was a difficult battery to change. He assisted me from start to finish and he really took his time to explain amd put things just as he found it. If you're ever near this location please stop by.

Talked to David about a Toyota Camry to purchase... very rude and inconsiderate. Talked down to me,…read moreacted like he did not have the time or patience to answer my questions and completely blew me off. I had cash in my pocket to buy the car.. TOTAL JERK!!! TOOK MY BUSINESS ELSEWHERE

They over charged my sister for a glass window for her car. We should have done research before we…read morewent there but we didn't and we ended up paying $65 for the glass. We later found out we could have bought a new one for $70. Obviously wouldn't recommend this place to anyone!!