there was a mentally slow or drugged up guy that couldn't talk correctly he always grunted he was…read moreasleep in the front area where cash registers are. any time I needed help he just said he has no idea the other worker, an old woman about 64 was always saying she has no idea and couldn't help the store was blocked off with rope for a year or so for some reason, the worker had to get the items for customers it was highly inconvenient when the workers always had no clue what products were best for the circumstance any time I needed any advice it was just TOUGH AWFUL PLACE

the young man & young woman working here are always friendly and helpful. The management seems to…read morebe good here. good vibes overall

Helped me right as I came through the door. Fixed up issue in 5 minutes. I will use these folks…read moreas my go to here forward. Attentive, nice, funny, totally knowledgeable and accommodating.

Visit Date: Aug. 1-2, 2024…read more I don't normally leave reviews, positive or negative, on many establishments unless I've had a noteworthy experience - and boy, I had an incredible one with the O'Reilly's team in Salem, MA! TL;DR: The team at this O'Reillys ensured that I was safe, supported, and heard. They went above and beyond in a time of need and were some of the best people I've ever encountered - especially as a solo traveler. Story Time: This year, I took a sabbatical from working as a surgical/transplant ICU nurse in the city of Chicago due to experiencing burnout. Especially through nonstop care of patients through Covid. With some time off, I embarked on a solo camping roadtrip to explore the New England region of the country in hopes to grow and challenge myself as an individual, meet and make connections, explore this beautiful part of the country, and have memories that lasts a lifetime. On August 1st of this year, nearly halfway through my roadtrip, my trusty station wagon with over 200,000 miles, finally decided to give me issues. My starter motor had failed and my battery light turned on in Rockport, about 45 minutes away from Salem. This was the only O'Reilly location that had the parts I needed. So that's where I went! Upon entering the store, I was greeting with warm welcomes from the team. I had explained my situation and kindly asked if it was okay to attempt to fix my car right in front (knowing that some stores will not allow this). But the team understood my situation and allowed me. At the time, fixing my car out front was the only solution I thought of in order to get back home, a mere 1,000 miles away. By the time I tried to fix my car, it was around 2-3PM, 90 degrees, sunny, and without any clouds in sight. Now you could probably see that I was drenched in sweat, working in a steaming hot engine bay, and fatigued. Which was all true. Without asking for more than the approval from the team, one by one, different members came out through their door, offering me an ice cold bottle of water, giving words of encouragement, or simply making sure that I was still okay. And that's what made all the difference to me, a stranger attempting to traverse a completely unknown part of the country. Without Victor, Adam, Edward, Derek, John, Thomas, Jennifer, and the rest of the O'Reilly's team at 142 Canal St., in Salem, MA., I wouldn't have had the perseverance, willpower, and support that I needed to get my car back on the road. So here's my utmost and warmest thank you. Thank you for turning one of the worst experiences I've had on this roadtrip to easily one of the best ones. Thank you for being present in supporting me and ensuring that I was safe. And thank you for being some of the nicest humans I've ever met. Keep doing what y'all are doing! Until next time my friends, John

I have worked with O'Reilly Auto Parts in Salem MA for a long time. I am a customer and they are…read morethe best auto parts store around with great affordable prices and big inventory stock with a lot of parts you cannot fnd anywhere else. Many Thanks to Jen, Derek, Tyler, Mike , Sean and the rest of the staff that works there. They are professional, polite and very knowlegeable of the parts that they sell. Thanks very much, DC

Great parts store. The folks at the counter are very knowledgeable, & always willing to help solve…read morewhatever your problem may be. I doubt that some chain store could ever provide this level of service. I can't remember them ever letting me down, either for modern car parts, or parts for my antiques.

These guys are great and helpful. Carry a large variety of parts. I have used them to get parts for…read morecars trucks, and even a snowblower. Prices are not quite as low as an Autozone, but most of the parts they sell are American made and high quality. Best auto parts shop in town.

Huge selection of car parts here. Formerly of Seabrook, they have moved to this convenient location…read morewith plenty of parking. Can find just about everything here. Worth a visit

Great customer service with very knowledgeable staff…read more I had no clue how to find my vehicles proper tail light. The staff walked me thru everything so in the future I'll be better equipped to care for my car.

I was looking forward to this store opening a few years ago and they have proven to be a great…read moreaddition to the community. They have a large inventory and a very friendly staff that go above and beyond with a smile. I have had a great experience every time I have walked through their doors.

We recently had to stop in to pick up a car battery. The staff was friendly and helpful. We were…read moreable to pick up what we needed at a reasonable price.

I needed to replace the rear wiper blade on my Mazda. I was not able to find the correct one to fit…read morefrom their many on display, so I asked a Clerk for assistance. They asked several questions, showed me my options on screen, and offered their suggestions. I made a choice, they went and pulled the item, and I was done in under seven minutes.