Steven (the store's GM at this location) is an absolute buffoon. I've given my business here for…read moremany years--long before he was GM. He used to be at the 102nd & Silver Spring location. No idea why he relocated, but since he moved, I've had nothing but problems. When I shop AutoZone, I buy parts and accessories in advance. Any DIY'er knows you grab what you might need and return what you don't. Common sense, right? Apparently not to Steven. Multiple times, I've tried to return perfectly fine items here--bought within DAYS or even HOURS--only to be hassled. Today I came in with the original bag, receipt, and unopened tools. Steven examined them like a detective, holding parts inches from his face looking for the slightest flaw. He does this Every. Single. Time. For context: I was returning a chrome socket and ratchet. Anyone who works on cars knows chrome sockets almost always have blemishes straight off the shelf due to shipping. Chrome scratches easily--it's unavoidable. Yet Steven claimed my tools were "used," even though they never left the bag from purchase less than 24 hours earlier. It's one thing if a tool looks dragged down a road, it's another to purposefully inconvenience a loyal customer over a $20 return. Newsflash Steven: saving AutoZone mere Pennie's to their billion dollar company isn't getting you that DM promotion. This isn't a one-off. I've learned to skip the argument and just drive to another AutoZone. There, I return the exact same unopened merchandise with zero hassle. Moreover, I've learned that If Steven isn't working, the other employees at this location process returns with no issue. So clearly this is about one man on a power trip. To demonstrate this room temperature IQ specimens laughable incompetence, let's perform an experiment. I took an additional two sockets off the shelf and placed them amongst the one I tried to return in the attached photos. Please, Steven, tell me which was the one I tried to return and which are the "new" ones I pulled off the shelf for comparison. If you have a functioning frontal cortex, you'll notice they're entirely indistinguishable. Congrats, Steven. In trying to block a $20 return, you lost a customer who's spent thousands here over the years and would have continued to do so. My experience since you arrived has been the equivalent of being raked over hot coals.

Hi When I want to go to AutoZone, I get some lights for my…read morecar. Steven came right out with a problem to help me. Before he helped me, a car was there from out of town. You who have thought they pull up at an auto shop, the way Steven was helping them. I came back the next day and brought some whips for my car. This time, another co-worker helped me. His name was Cyrus, and he was of every help. He put them on, and whips something on my window to make the water bounce off when it rains. I tell you, this is a great team. I used to go to O'Reilly Auto Store, but no more. I am a new customer of AutoZone. Steven needs to be the top trainer for all of your new employees.

the service that I received from Brandi was amazing. she was friendly and very very helpful. she…read moreeven came out to help me look at my car I most definitely recommend her and the store was nice and clean. Thank you so much beautiful for your help

Always helpful. Bought the wrong part, but no problem with exchanging. Luckily I had the receipt…read more Saw them helping an older gentleman under the hood in the parking lot. Nice guys.

I've been visiting this store since long before the big box, chain, auto parts stores showed up in…read moreMenomonee Falls and Germantown. You have to want to come here, it's well hidden a block east of Main Street and a block south of Appleton Avenue. It's sort-of behind Harvey Moy's Chinese restaurant. Grant is only a block long street that you can access from Grand Avenue (intersects with Main Street.) It's a huge store with a large inventory and a machine shop (if you're into DIY auto repairs.) Frankly, I don't do much shade tree work on my cars anymore because when I open the hood on a modern car, there isn't much under there I recognize anymore. I do happen to own a couple of more vintage autos that I can play with under the hood. I have a lawn tractor with a snow blower that isn't easy to see at night, and I wanted to install a yellow strobe to be seen at night. Most strobes you buy these days have plugs designed for power outlets. (I'm old enough that I still call those the cigarette lighter.) Darrin, the counter guy, went back into the antique, paper catalogs at his station and found exactly what I needed. He disappeared into the warehouse and returned with just what I needed. (Which, I might add, was attached surprisingly quickly and easily and, it works!) As you can see, there is also a large showroom with tools, chemicals, accessories and the like. If you need it, they probably have it. If they don't, they'll get it for you.

Prompt service response to my online ordering of a Brake and rotor kit…read more I went online the day of and spent a while looking at all the local auto stores to see if they had the brake and rotor kit for my MAZDA 3 2005. Turns out only Napa had the kit at the cheapest price. I figured given my age of my car, I wasn't going to sink a heavy amount of money on the brake and rotor kit. So ordered it at near 5 p.m. after work and marked it to be shipped to this store. 30 mins later, got a call from the clerk at that time, and she said it would be there the next day. Next day, went in, wasn't too hard to find. Though it was in a well concealed lot. Clerk was courteous and after a bit of digging around, found the packages. I also picked up some other stuff from the store, Permatex anti sieze and Sil Glyde as well. overall easy experience ordering online at napa and having it delivered. will do again.

This store has great service. We usually go to the O'Reilly's in the Brookfield area and this one…read moreis quickly becoming our go-to store. Royce is great, he is very helpful and attentive. Great store!

I have seen these guys at the world of wheels car show and vendor booth. The managers were nice…read moreenough to chit chat about their stuff on the table. They had a booth filled with all kinds of free swag but I'm trying to travel light no thx though. I ended up needing 20 amp fuses for the truck. I found a 5 pack for 4.20 for a plug in heater that needs more power than the accessory plug can provide. This place was clean and organized I like how the place is slightly overstaffed to get the customers what they need and out. I usually shop Advanced Autoparts but I dread waiting 3-6 deep just to pay and get through the lines. Now if the parking lot is usually packed expect the service to be extra slow. O Reilly is usually more efficient and convenient even if the price is slightly higher on somethings. Online I could have got 120 fuses for only 3 dollars more just didn't have time to wait. 14/2018

Autozone is about the same as Advanced autoparts since the layout of the store and staffing are…read moreabout he same. I have a corporate account with Advance the pricing is incredible. And occasionally I go to autozone for convenience if its physically closer. The store is bright clean and the lines move fast. Warning the street just south of the store is all beat up see review of Milwaukee Potholes. http://www.yelp.com/biz/milwaukee-potholes-milwaukee

Very good costumer service. Went there and even though they did not had the part I was looking for…read morestaff was still responsive and gave me advice about where to actually buy the oart I was looking for out of their store locations.

Great business, Unfortunately I had to replace two batteries and a headlight in three of my…read morevehicles recently. Staff was very helpful/friendly. Business you can trust.

Tim's has everything you need and can get it if it's not on their shelf. Tim's has been my go to…read morefor all auto and any type of vehicle battery. If you're looking to upgrade some parts on your vehicle then Tim's is the right place to go - they will recommend parts that actually fit your car and carry only the best parts for your ride. Their staff is knowledgeable and courteous and will even install your wiper blades, batteries, or anything else that you may need a hand with - except for maybe a water pump! Tim's Auto Parts really cares about their customers and it definitely shows!

My motorcycle rear lights blew out, and it was getting dark. At first I was hesitant to even ask…read morethe two employees behind the counter, but I was grateful to treated with an exceptional care and customer service. CHRIS, went above and beyond by having the patience to not only find the right light bulb, but without hesitation helped assist me with the new lightbulbs in the dimness of the late evening. Thank you CHRIS for your excellent service care. I will definitely recommend my family and friends to come to you for service. CHRIS gets THE FIVE STAR GOAT AWARD!!!!

TERRIBLE customer service! It's one thing to be understaffed and not be able to help, but how you…read moredeliver that message is everything. Answering "not gonna happen" to a normal everyday customer request (wiper blade installation) is unacceptable. There are FAR better ways to convey the inability to fulfill that request due to lack of staff. Trash. Won't be back.

Parts for most every car, and awesome if you're a do it yourselfer…read more They'll change your wipers for free too! Fast service and good people there too

I went to this O Reilly to have my battery and charging system code light check on my car, the…read moreworkers didn't want to come outside to check any codes. The service was poor, I had to take it somewhere else to have the codes tested and read. After having my car tested I needed an alternator so I called this store to order one they said they had one but when I picked it up they didn't have it so I had to wait around for them to order one. When it finally came inI brought the alternator but the worker never told me it wasn't a new one it was a rebuilt alternator which i never knew they sold. I had the mechanic put this part in and it was a piece of crap! So I had to take it out of my car and return it and found out it wasn't new so I had to buy a new one and put that one in my car. I would not suggest this OReillys!