I had the best experience with the tech, DaQuan and want to ensure that I highlighted this. I came to this location after my wiper blade has cracked and assuming I was only going to need 1; I had a discussion with him - and walked out with even more satisfaction that needed. For anyone interested, please know that Advance Auto Parts will indeed place your whipper blades after purchase of the actual blade. But the phenominal customer service was not expected, and I appreciate it! If I have any other reason to need to come to get my car looked at for something quick, this was a good place to start. read more

I needed a battery for my wife's vehicle. i noticed the build date was 11/23 and this was a 2 year warranty. looking online it clearly states warranty covers purchase date...not build date. Unsure of when it was purchased i brought the battery in. I was told by the sales rep they battery was out of warranty due to build date. I informed him its actually from purchase date. he reluctantly agreed, so we looked up the purchase date. (may 2024) we still had 2 months to go on warranty. he then tells me he needs to charge and test it. and it will be 30 minutes. we said that's fine well be back in 30 minutes... We come back and are told by another representative that it needs to slow charge for 24 HOURS... what could we do? so we agreed... i called customer service diehard warranty side and spoke to deborah. I asked if 24 hour charge is standard to warranty a battery. she said she couldn't tell me and needed to speak to the store putting me on a brief hold. she returned to call and told me "he said he didn't say that...he said it would be 9 hours and come back 9 hours from drop off" i told her that would be midnight that night.. so essentially it will be charging close to 24 hours... she gave me a $10 store coupon and apologized for the confusion and inconvenience. I arrived the next day at 9:04 to a different staff.. and was told my battery was out of warranty because 2 years had passed since build date. I corrected this new rep who didn't argue.. just agreed and looked up purchase date. then told me he had to test it.. to my surprise it passed... or so i was told... he sets down the tester on the table where it says in bold yellow charge and retest... i asked him again...it says passed/good..He responded "yup"... so i asked him what the cold cranking amps were.. he responded 123... i told him the rating is 550 that battery isn't good. the tester says charge and retest...His response... ill get your new battery. acknowledging he lied right to my face... i even gave him a second chance to correct himself.. it was early and maybe he wasn't all the way awake yet.. he doubled down. so at the end of all this i received my new battery.. with a catch.. the build date was 5/25...9 months old and i said this to the rep handling the warranty...no response... i take it home and put it in my wife's mustang to find it wont start... the new batteries voltage... (11.3v) not enough to start a car. healthy voltage is 12.7.. so here i am with a battery under new warranty i had to charge myself...i called corporate sales hotline Monday to be told there is nothing they can do except a full refund of the battery. leaving me back a square one.. or put in a ticket with the store manager... who may have been one of the people on the floor either day i was there... no one there had on a name tag and was in street clothes... read more

We have been visiting the Advanced Auto Parts in Odenton, MD,for many years. New batteries, new windshield wipers, and other various auto needs the average non-mechanic can do themselves. Friendly employees giving good auto advice and we've never encountered an attitude. Battery/wind shield wiper installs are free and they do it with a smile. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Crofton, Maryland

horrible horrible horrible customer service by John! I was in the store and witnessed a woman ask for assistance with which brakes and he was very nasty to her. Deplorable!!! A few minutes prior he helped an elderly man and popped his hood, but refused to service the woman. Not understanding if it's whether she is a woman or whether because she was Black none the less he was nasty to her! I have been here multiple times and never did I witness such horrible behavior. Normally you guys have superb service but John got to go! read more

Very unprofessional. Very dismissive if you're brown (African American). Doesn't respect women and isn't knowledgable about cars while working in an auto store. read more

Got stellar service today for a battery issue. Had a bad connection and the employee replaced the connector no questions asked! Would definitely recommend. read more

The employees have to be the laziest two guys I have ever had to deal with. I purchased a battery and was expecting them to swap it out but was told they couldn't do it because the computer said it had to be done by professionals as the time to do it was 36 minutes. This computer tech swapped it out in 3 minutes. They used to have real men there who would know how to work on a car not these useless kids. An earlier time I ordered something online and mistakenly picked a different store in the area (Bowie). I went in to pick up at the Crofton store and the guy said "didn't order here, must have screwed up." and walked away. I will never go to this store again. read more

Their personal touch is amazing. They want to help, they have the knowledge and they always steer me in the correct direction for my needs. Hands down the friendliest staff of any part shop I've been too. I highly recommend checking them out for your needs. They also rent tools for free. Pretty amazing - with a small deposit I was able to rent all the tools I needed for a job on my car. Saving over $300 on the dealer price which was 75% Labor. read more

My trip to Advance came after the battery in my FIAT (an Italian acronym for "Fix It Again, Tony") began to peter out as quickly as Tom Brady's playoff season. I figured I would get it swapped before it turned my car into a Kobe Bryant helicopter ride. (Too soon?) Anyway, the team was fast, professional and extremely helpful. They even assisted with the swap because you can't expect an aerospace engineer to be smart enough to figure out a few screws. Given the number of options in the region, I'm very glad I went to Advance Auto Parts first. read more

Not sure how to write a long review on an auto parts store. I only come when I need a repair, some oil, or a new pair of plastic spinners for the whip. I can say that i've never had any customer service issues here, and that I started coming to this location because I always seem to get sent here from other locations in the area. So I cut out the middle men and just decided to start getting it from the plug. I've never really encountered any long lines, and am usually in and out in a reasonable time. No complaints! read more

From start to finish this was the best customer service experience I have had in a long time. My battery died and I brought the car in at the recommendation of a Good Samaritan who gave me a jump start. They removed the old battery, cleaned everything underneath and removed acid residue which had built up over time. Once the battery was replaced, an anti-corrosive was put on the contacts and I am good to go. All done in a VERY short amount of time. If you have auto issues, give this location a visit for sure. read more

After having a horrible experience with Autozone earlier, I decided to try this location to get the batteries for my key fob. Andy was very helpful with assisting me with opening my key fob and replacing the battery. He was also very kind and professional. I highly recommend this auto store for your auto needs! read more

I recently went to this Advance Auto Part store because I needed an OB2 scanning device to clear an ABS light on my dash. The cashier presented me with the device that could should be able to get it done. After hooking the device to my vehicle, it did not have the capability of resetting any of the lights. The next business day I asked to return the device but the cashier said that he would have to ask his supervisor, who was outside working on his personal vehicle. He explained to me that they would not allow me to return the tool because they don't allow it. This is something that needs to be disclosed to customers at the point of sale. Now I am stuck with a $300 scanning tool that I don't need. read more

Was greeted with an amazing energy by a man named Nicholas! He was super kind and helpful with my return. His customer service and kindness is unmatched and made the process a breeze. I will definitely be coming back to this location when I need to get parts. Thanks Nicholas! read more

Aaron was great, thanks a million he was so helpful. I was in desperate need of a battery for my car he tested the battery and installed it also. An unexpected expense but so worth it. Aaron suggested another item to clear the residue off of my headlights which was decreasing my visibility at night. Thanks again Aaron! read more

Fast and efficient and very helpful. I had no oil in my car and the customer service rep (Quan I think) was so nice and non judgmental. He suggested going with a thicker oil since my car was high mileage (250k). He saved my engine lol! read more

I'm sorry I am not the type to complain but the staff I encountered today had a peanut as a brain.

Today around 1200p I visited this location, I was greeted at the door by Aaron. I acknowledged Aaron and said hello and walked back toward where the oil was, there was another employee leaning on a shop car in the aisle with his head in his phone watching a video or something. I then walked back to where the paint was and their was another employee, him being on his phone as well (both on personal phones). The employee where the oil aisle was began walking toward me, with his phone still in his hand as he was looking down at it playing a video. I thought he was coming to help me, but then he B lined toward the counter and into the back. Customer service was non existent, I asked Aaron if he was the only one that was actually working and he said that others were here also. I advised him that they were just playing with their phones, his reply was 'oh', so here we are with my review. Corporate was also contacted as well, if you can't provide customer service then find another job. read more