We pulled up to Advanced Auto but had to leave the car running because we had just jump started the…read morecar. The battery was dead, and my wife who had already done all the research for the new battery went into get a new one. She was the only person when she walked in, but the associate with the oxygen tank started taking customers behind her and said it would be a while before he could come out to assist her. We pulled the car to the curb and popped the trunk hood as he suggested. Shortly afterwards he comes out to the car where he see's me inside and starts questioning my wife about why I was just sitting in the car not helping her. He then starts yelling at me for not helping her, and walks back in the store never to return. As if I had a spare battery and a tool kit in my lap. Tomorrow I'm gonna go buy new wiper blades and make him install them just to be petty. J/K

Stopped in to pick up new windshield wipers. Brightly lit store and everything was well stocked. An…read moreemployee identified I had picked the wrong size wiper for the rear window; good catch and saved me a return trip. Thank you AAP!

I had the best experience with the tech, DaQuan and want to ensure that I highlighted this…read more I came to this location after my wiper blade has cracked and assuming I was only going to need 1; I had a discussion with him - and walked out with even more satisfaction that needed. For anyone interested, please know that Advance Auto Parts will indeed place your whipper blades after purchase of the actual blade. But the phenominal customer service was not expected, and I appreciate it! If I have any other reason to need to come to get my car looked at for something quick, this was a good place to start.

I needed a battery for my wife's vehicle. i noticed the build date was 11/23 and this was a 2 year…read morewarranty. looking online it clearly states warranty covers purchase date...not build date. Unsure of when it was purchased i brought the battery in. I was told by the sales rep they battery was out of warranty due to build date. I informed him its actually from purchase date. he reluctantly agreed, so we looked up the purchase date. (may 2024) we still had 2 months to go on warranty. he then tells me he needs to charge and test it. and it will be 30 minutes. we said that's fine well be back in 30 minutes... We come back and are told by another representative that it needs to slow charge for 24 HOURS... what could we do? so we agreed... i called customer service diehard warranty side and spoke to deborah. I asked if 24 hour charge is standard to warranty a battery. she said she couldn't tell me and needed to speak to the store putting me on a brief hold. she returned to call and told me "he said he didn't say that...he said it would be 9 hours and come back 9 hours from drop off" i told her that would be midnight that night.. so essentially it will be charging close to 24 hours... she gave me a $10 store coupon and apologized for the confusion and inconvenience. I arrived the next day at 9:04 to a different staff.. and was told my battery was out of warranty because 2 years had passed since build date. I corrected this new rep who didn't argue.. just agreed and looked up purchase date. then told me he had to test it.. to my surprise it passed... or so i was told... he sets down the tester on the table where it says in bold yellow charge and retest... i asked him again...it says passed/good..He responded "yup"... so i asked him what the cold cranking amps were.. he responded 123... i told him the rating is 550 that battery isn't good. the tester says charge and retest...His response... ill get your new battery. acknowledging he lied right to my face... i even gave him a second chance to correct himself.. it was early and maybe he wasn't all the way awake yet.. he doubled down. so at the end of all this i received my new battery.. with a catch.. the build date was 5/25...9 months old and i said this to the rep handling the warranty...no response... i take it home and put it in my wife's mustang to find it wont start... the new batteries voltage... (11.3v) not enough to start a car. healthy voltage is 12.7.. so here i am with a battery under new warranty i had to charge myself...i called corporate sales hotline Monday to be told there is nothing they can do except a full refund of the battery. leaving me back a square one.. or put in a ticket with the store manager... who may have been one of the people on the floor either day i was there... no one there had on a name tag and was in street clothes...

My wife and I have taken both of our cars to Goss in Crofton for years. Thousands spent. Always…read moretrusted them. But after our last experience, we'll never be back. Goss quoted me $993 to replace what they claimed was a bad headlight assembly. They listed the part alone at $619. Before approving anything, I asked two very standard, very basic questions: 1. "What is the part number for this $619 headlight assembly?" Melissa told me, "Unfortunately we don't get that until the part arrives." This makes no sense. A shop cannot order a part without knowing the part number first. Big red flag. 2. "How much is the markup on that part?" Melissa said, "Unfortunately I don't have access to that information." Again -- impossible. Every shop sees cost vs retail in their system. It's how parts are priced. Another big red flag. Both responses were evasive and dishonest, and no reputable shop would answer those two questions that way. I took the car to another mechanic (Ron at the Mobil station on 301) for a second opinion. He found the REAL issue was simply a melted connector--extremely common with older cars. He replaced the connector and bulb for $113 and everything works fine now. I saw the owner of Goss respond to another negative review by comparing Goss to a steakhouse and talking about their "warranty." Warranties and steaks have nothing to do with overpricing and refusing to disclose basic information like part numbers and markup -- information every legitimate auto shop can provide instantly. I'm fine with paying steakhouse prices if that's what I ordered, but not if the restaurant can't even tell me what cut of meat they're serving! Bottom line: --Goss tried to sell me a $993 repair that wasn't necessary --Goss refused to disclose part number or markup when directly asked --Another shop fixed the real issue for $113 The upselling is off-putting, but the lack of transparency around parts is inexcusable. We will not be returning, and I'd strongly recommend getting a second opinion before approving any work here.

I had some noise coming from my wheels. They diagnosed it and explained things so that had a good…read moreunderstanding of what they did to fix the issue. Staff were very professional, personable and respectful. And I received a thank you card in the mail. Very nice personal touches that go along way with earning my business. This local business rocks!

Fairly small store and pricey…read more I stopped by for an online return and decided to purchase a few feet of fuel line. Other stores were offering it for around $3/ft. Imagine my surprise when I asked for 4 feet and it was over $25! My fault for not asking first (cashier wasn't exactly forthcoming with information). Had I known I would have waited and bout the 25 ft of heavy duty hose off amazon for the same price. Probably my first and last stop in this store.

Awesome! I was looking for a part that all the other chains (Autozone, Pep Boys, etc) did not have…read moreor said would take days to get. I called NAPA and Chris and Brian were great helps. They found my part and had it in a few hours. They even called me back and let me know when it was available for pick up. Highly recommended.

I restored a 65 Falcon and they were the most helpful Friendly and knowledgeable people for the…read morerestore. He had all the parts I need and if he didn't. He found them for me.

Dishonest scammers, buy from them at your own risk. Made an order of 200$ and never received.read more

Mr. Lee S. Thank you for responding to my Yelp review re…read moreFirestone, Odenton. I had a dreadful experience with David Barbarito, found out his last name on a bill, who treated me in a condensing, disrespectful manner not to mention misrepresenting himself with a false charge$357. On 2/2/26 I went into Firestone located at 1492 Annapolis Rd., Odenton Md. 21113 with a problem with my EVAC system. On that date I was charged $2012.00. I waited SIX hours while they completed the job. The area manager that day was Mr. Lerman, who informed me that the EVAC problem was fixed and "you are good to go." He was professional and courteous. I thanked him and left. On Monday 2/23/26 the evac check engine light came on AGAIN and I went back to Firestone on that day, spoke with Dave Barbarito, who introduced himself as a "visiting manager" as Ms. Roche, Manager was on vacation for the week and would return on Monday 3/2/26. Please note that Dave would not give me an agent ID or ANYTHING to identify himself. It was at this point that I noticed his condescending, misogynistic attitude. When I came back "Sam" told me that "only" the tech that originally attempted to fix it would repair my EVAC, there was no one else to do so. I was concerned because he did not repair my 1014 Jeep Cherokee initially and was assigned to "fix repair" again. When asked for his name, that originally did the job incorrectly, Sam would not provide me with his name. This was the first time I contacted Corp and was given a case #2954674. Later that day, I called again spoke to Mr. Lerman who stated that Mr. Tek (sp?) who was the original mechanic's supervisor and he would "fix the error" and to come in on Monday 2/23/26 @ 9:00 AM. My appointment on 2/23/26 at 9:00 AM for "Mr. Tek" to handle the repair. On 2/23/26, Mr "Tek" was 1 1/2 hours late for work and Dave refused to contact him and see what the problem was and I was told to "sit there and wait for him or leave" would not give me an ETA . I waited for 1 1/2 hours for Tek to arrive and I told Dave that I'd like to speak to him, when he did come on and was told by Dave, that "that won't happen, but feel free to sit and wait "endlessly". Was irritated that Sam gave me a false statement stating only the one/original mechanic could fix it. I was also told 3x that Mr. Dwight, Regional mgt would contact me and HAS NOT EVEN ATTEMPTED TO DO SO. When I came in on 2/23/25, Dave was irritated that I had found out about Mr. Tek and it was obvious the way he treated me. On 3/23/26 I waited FIVE hours and at the end of the day was told that there was NO PROBLEM with the EVAC (even though the code came up again) however Dave did diagnostics, and "discovered that" my catalytic convertor, left side was bad AND the right side "looked like it was headed the same way and "needed replacement" handing me a bill for $4300. I was taken aback by this and Dave immediately lowered the price to $4000, stating "I am your friend and will take care of this for you." PLEASE note that during the FIVE hours that I waited the EVAC system error WAS NEVER LOOKED, nor fixed and was told that system was fine. I left and immediately went to my private mechanic, Manny and Son's who ordered/installed a "PURGE VALVE" for $161, see attachment. When I came back to Firestone on Wednesday 3/25/25 Dave told me, once again in a condescending, misogynistic voice that "I told you Monday 3/23/26 that you needed a purge valve and had to order it "free of charge and stall it." FALSE STATMENT, Dave NEVER mentioned a Purge Valve and that he needed to order and install for no charge. I was amazed and said to him, "why would I go to my mechanic and pay for a purge valve and pay to have it installed if you had told me that?" He had no answer. Have sent all information to socialcare@bfrc.com Terri Letwinsky 1018 Summer Hill Dr Odenton Md. 21113 terrigray1957@verizon.net 410-245-2938 purge valve .jpg

I brought in for battery replacement, I added oil change and tire rotation. So I pick up and none…read moreof the tires had the recommended pressure. One was off 10 psi! So I know they overlooked at least on thing they say the inspected. I'm now worried they overlooked more items. I would not recommend anyone drop your car here for service.

Went in to grab a few things for my car specifically a fogger they didn't have much of a selection…read more Shelves were sparse in certain areas and staff wasn't friendly.

This is an auto-parts store so nothing fancy about it. But the managers clearly understand…read more'customer service' ... the place is very well lit, bright, and it's clean. The workers are friendly appear knowledgable about automotive maintenance, and are not pushy about products. AutoZone performs free installs of batteries and windshield wipers with no charge or complaints. This last visit I needed new wipers on the daughters car, all done in less than 15 mins from the time I walked in the door. In fact, choosing the wiper brand and paying for them took up most of the 15 mins. Another excellent visit ...

rude and unprofessional. Will sell you damaged parts and…read morelook at you like you are crazy for not accepting it.

I have to give them 4 stars because they were very helpful. I needed a wheel (potholes cracked my…read morewheel) and they were able to get me the exact wheel I needed at an awesome price. They ordered the wrong wheel at first so they allowed me to use it until the correct wheel was delivered! Can you say AWESOME. The wheel is perfect! I'm so grateful they allowed me to use the loaner wheel until the correct one came in. I would recommend this location. Also ask for Liz she's great!

Had a great experience here! Short story: dealer wanted $650 to fix a part which I knew was total…read moreB.S. Stopped by Superior Auto Body when I was in the area, showed the service writer the problem, and she (yes, SHE!) gave me an estimate of $120. Had the work completed the next week (20 minutes)--total charge--$104. If you plan to wait for your vehicle, bring something to do (and eat!). The waiting area isn't much to speak of, but the staff was very friendly.

Fairness and integrity is just another day of the week for these folks. I've been taking my…read morefamily's vehicles here for years. You never have to question the need for the work. If it's not broken, they won't fix it. 5 stars for this crew.