I called the store and spoke with Jay, he was very knowledgeable and the car parts that I need for…read moremy car and was also very patient with me through all my questions. I will definitely return back to this store.

I was serviced by Jay today, he was very efficient, had very nice manners and got the service done…read morein a timely manner!

I had the best experience with the tech, DaQuan and want to ensure that I highlighted this…read more I came to this location after my wiper blade has cracked and assuming I was only going to need 1; I had a discussion with him - and walked out with even more satisfaction that needed. For anyone interested, please know that Advance Auto Parts will indeed place your whipper blades after purchase of the actual blade. But the phenominal customer service was not expected, and I appreciate it! If I have any other reason to need to come to get my car looked at for something quick, this was a good place to start.

I needed a battery for my wife's vehicle. i noticed the build date was 11/23 and this was a 2 year…read morewarranty. looking online it clearly states warranty covers purchase date...not build date. Unsure of when it was purchased i brought the battery in. I was told by the sales rep they battery was out of warranty due to build date. I informed him its actually from purchase date. he reluctantly agreed, so we looked up the purchase date. (may 2024) we still had 2 months to go on warranty. he then tells me he needs to charge and test it. and it will be 30 minutes. we said that's fine well be back in 30 minutes... We come back and are told by another representative that it needs to slow charge for 24 HOURS... what could we do? so we agreed... i called customer service diehard warranty side and spoke to deborah. I asked if 24 hour charge is standard to warranty a battery. she said she couldn't tell me and needed to speak to the store putting me on a brief hold. she returned to call and told me "he said he didn't say that...he said it would be 9 hours and come back 9 hours from drop off" i told her that would be midnight that night.. so essentially it will be charging close to 24 hours... she gave me a $10 store coupon and apologized for the confusion and inconvenience. I arrived the next day at 9:04 to a different staff.. and was told my battery was out of warranty because 2 years had passed since build date. I corrected this new rep who didn't argue.. just agreed and looked up purchase date. then told me he had to test it.. to my surprise it passed... or so i was told... he sets down the tester on the table where it says in bold yellow charge and retest... i asked him again...it says passed/good..He responded "yup"... so i asked him what the cold cranking amps were.. he responded 123... i told him the rating is 550 that battery isn't good. the tester says charge and retest...His response... ill get your new battery. acknowledging he lied right to my face... i even gave him a second chance to correct himself.. it was early and maybe he wasn't all the way awake yet.. he doubled down. so at the end of all this i received my new battery.. with a catch.. the build date was 5/25...9 months old and i said this to the rep handling the warranty...no response... i take it home and put it in my wife's mustang to find it wont start... the new batteries voltage... (11.3v) not enough to start a car. healthy voltage is 12.7.. so here i am with a battery under new warranty i had to charge myself...i called corporate sales hotline Monday to be told there is nothing they can do except a full refund of the battery. leaving me back a square one.. or put in a ticket with the store manager... who may have been one of the people on the floor either day i was there... no one there had on a name tag and was in street clothes...

My 2011 Tundra 5.7L iForce was making a loud whirring sound (Anthony at Goss Garage said it was…read moresounding like a jet engine...yeah, it was). I had visions of transmission replacement and my savings being depleted. So I dropped my green monster off on this past Tuesday, and they gave me a nice Honda Accord loaner. They called me yesterday evening to tell me it was merely the fan clutch. Said the part was on order. It must have come in express, because they called around noon today to say it was ready. That fan clutch must have been dragging, because now the truck is way quieter, adn is back to being the beast I love to drive every where. Goss Garage II. Keeping Pat Goss's legacy of fair pricing and honest work, and my vehicles, alive.

My wife and I have taken both of our cars to Goss in Crofton for years. Thousands spent. Always…read moretrusted them. But after our last experience, we'll never be back. Goss quoted me $993 to replace what they claimed was a bad headlight assembly. They listed the part alone at $619. Before approving anything, I asked two very standard, very basic questions: 1. "What is the part number for this $619 headlight assembly?" Melissa told me, "Unfortunately we don't get that until the part arrives." This makes no sense. A shop cannot order a part without knowing the part number first. Big red flag. 2. "How much is the markup on that part?" Melissa said, "Unfortunately I don't have access to that information." Again -- impossible. Every shop sees cost vs retail in their system. It's how parts are priced. Another big red flag. Both responses were evasive and dishonest, and no reputable shop would answer those two questions that way. I took the car to another mechanic (Ron at the Mobil station on 301) for a second opinion. He found the REAL issue was simply a melted connector--extremely common with older cars. He replaced the connector and bulb for $113 and everything works fine now. I saw the owner of Goss respond to another negative review by comparing Goss to a steakhouse and talking about their "warranty." Warranties and steaks have nothing to do with overpricing and refusing to disclose basic information like part numbers and markup -- information every legitimate auto shop can provide instantly. I'm fine with paying steakhouse prices if that's what I ordered, but not if the restaurant can't even tell me what cut of meat they're serving! Bottom line: --Goss tried to sell me a $993 repair that wasn't necessary --Goss refused to disclose part number or markup when directly asked --Another shop fixed the real issue for $113 The upselling is off-putting, but the lack of transparency around parts is inexcusable. We will not be returning, and I'd strongly recommend getting a second opinion before approving any work here.

Fairly small store and pricey…read more I stopped by for an online return and decided to purchase a few feet of fuel line. Other stores were offering it for around $3/ft. Imagine my surprise when I asked for 4 feet and it was over $25! My fault for not asking first (cashier wasn't exactly forthcoming with information). Had I known I would have waited and bout the 25 ft of heavy duty hose off amazon for the same price. Probably my first and last stop in this store.

Awesome! I was looking for a part that all the other chains (Autozone, Pep Boys, etc) did not have…read moreor said would take days to get. I called NAPA and Chris and Brian were great helps. They found my part and had it in a few hours. They even called me back and let me know when it was available for pick up. Highly recommended.

This is a little Gem located right in Gambrils!…read more If you own a classic car, this place may be just what you need for specialty parts! PROS: Local Affordable Great customer service Good selection CONS: Not well publicized. Wouldn't have known about this place unless a guy I met referred them. Barely noticeable signage Not as much selection as the big boys. I gave them 4 stars because well they are great overall

I restored a 65 Falcon and they were the most helpful Friendly and knowledgeable people for the…read morerestore. He had all the parts I need and if he didn't. He found them for me.

Came in at 7 needing tires changed and a alignment. The team met my needs gave me a great price and…read morehad everything done by 1pm

I brought in for battery replacement, I added oil change and tire rotation. So I pick up and none…read moreof the tires had the recommended pressure. One was off 10 psi! So I know they overlooked at least on thing they say the inspected. I'm now worried they overlooked more items. I would not recommend anyone drop your car here for service.

I had a really ... interesting experience when I bought a new battery for my vehicle. The…read morealternator had died, and my SIL is the one who went and bought the new one, and apparently had quite a chat with one of the staff. The guy remembered him and told me all about how he told my SIL how to do the install (which of course he had already found on YouTube!) So when they said they'd install the new battery, although I had to wait several minutes, the employee was very pleasant and helpful. The whole business was a tad slow, because he dropped a bracket into the engine compartment. My vehicle has a protective cover under the engine, so it didn't get all the way to the ground. Bless him, this man went back inside and got a rain slicker, which he laid on the ground and then crawled underneath to retrieve the bracket. This is where it gets interesting. I stood out in the sun because it felt wrong to sit in the SUV while he did the work... and I ended up handing him tools. He barked, "Give me the socket" and "give me the ratchet, no the other one!" The capper was when he finished putting the protective cover back on, held up his hand to me and said, "Help me up!" LOL! I didn't mind it nearly as much as when my ex-husband used to do it. ;) Anyway, we get great service here and prices are about like any auto parts place. And it's close to home.

Went in to grab a few things for my car specifically a fogger they didn't have much of a selection…read more Shelves were sparse in certain areas and staff wasn't friendly.

rude and unprofessional. Will sell you damaged parts and…read morelook at you like you are crazy for not accepting it.

I have to give them 4 stars because they were very helpful. I needed a wheel (potholes cracked my…read morewheel) and they were able to get me the exact wheel I needed at an awesome price. They ordered the wrong wheel at first so they allowed me to use it until the correct wheel was delivered! Can you say AWESOME. The wheel is perfect! I'm so grateful they allowed me to use the loaner wheel until the correct one came in. I would recommend this location. Also ask for Liz she's great!

Fairness and integrity is just another day of the week for these folks. I've been taking my…read morefamily's vehicles here for years. You never have to question the need for the work. If it's not broken, they won't fix it. 5 stars for this crew.

Had a great experience here! Short story: dealer wanted $650 to fix a part which I knew was total…read moreB.S. Stopped by Superior Auto Body when I was in the area, showed the service writer the problem, and she (yes, SHE!) gave me an estimate of $120. Had the work completed the next week (20 minutes)--total charge--$104. If you plan to wait for your vehicle, bring something to do (and eat!). The waiting area isn't much to speak of, but the staff was very friendly.