Worst customer service EVER, They took money out of my account the day I called and the same day I told them not to. I've been waiting two weeks to get my refund back and still no money. I have called five times and still no resolution they just all lie to you read more

Do NOT WASTE YOUR TIME EVEN CONSULTING WITH THIS COMPANY! The systems they advertise aren't even available. Their sales people lie to you on the phone promising you things that are not real and then the tech gets to your house to install and tries to up sell you on a monthly charge that is twice the advertised rate! Then you will wait forever to get your installation fee back. These people are a bunch of cheats, con-artists, and charlatans. The tech Adam even tried scare tactics like he had been broken into twice. I told him and if you work for ADT and you have had two break ins I definitely don't want your system. Go on Amazon and get security cameras that record in the cloud, much cheaper and run these con artists out of business. UPDATE- now after over 9 days and SEVERAL CALLS ADT LIED SEVERAL times and DID NOT REFUND MY MONEY TO MY BANK AS THEY STATED THEY WOULD. So basically ADT STOLE MY MONEY, DID NOT PROVIDE A SERVICE, LIED ABOUT THE SERVICE, AND REFUSE THE GIVE MY MONEY BACK! Wow, you don't have to worry about thieves breaking into your house let ADT in they will rob you blind!! read more

****Corrupt company!!*** Please read this before getting service with this company! I had ADT installed in my home a couple years ago, my house was on the market and I was eager to have a security system as there had been allot of crime recently in the area and my kids and I were often alone at night. The issues started right away with this company, I choose them because they were the "least expensive" company I had called, or so I thought. I was quoted a price over the phone and I made it very clear my house was being sold and there wouldn't be any additional fees to move service and was told "no charges to move services" when the technician arrived at my home the price was completely different then what had been quoted! by hundreds of dollars! I was still eager to have the system installed so I went ahead and paid this insane amount and once again clarified that there was NO fee to move my service if my house sold, the Tech made it clear they wouldn't charge extra. Several months later my house sold and I called ADT to have my services moved, a tech from ADT went to my old home and removed all the equipment and brought to my new home, then a few days later another tech came to my house to reinstall and tried to charge me hundreds of dollars to reinstall! I told him I was told it was free and he refused to install free of charge so I told him I no longer wanted their service, ADT sent me a bill for 750.00 for cancelling service and I explained they didn't hold up their end of the deal so I shouldn't have to pay that amount to cancel, they were so rude and the man I spoke with basically told me "to bad" when I explained what had happened, he also said ADT is a large company and I wouldn't win a lawsuit as they have attorneys that deal with this " all the time". I went to BBB and complained and ADT added an additional 500+ dollars to my "bill" but said they would discount the $500 and I only needed to pay the $750.00 that I should have never owed in the first place! I told them "NO I shouldn't have to pay that I don't have that and we are in the middle of a pandemic" they sent me to collections and now say I owe thousands of dollars! I am getting at attorney and suing them and I hope this entire company changes how they treat people. read more

My experience with ADT was very bad from the beginning. After somebody broke into my house while i was sleeping i found necessary to get a security system. The first company I called was ADT, because it was very well rated on the internet. Over the phone, the person i spoke with told me that the equipment is free and i will pay between $28 and $58 a month depending on how i customize my package, and the installation time will be around 2-3 hours. So based on what i heard i made an appointment, and i took 3 hours off from work to be home when they come to install it. After the technician came over, he looked over my house and he said that only the equipment will cost me around $3000 and the monthly fee will be $58. I went over everything he choose to install and got the equipment down to $800 which is still not free, not sure where the free equipment was coming from. In addition to that, the installation took almost 7 hours, so i had to call at work and take the whole day off. After having the equipment for over 1 week, i wasn't happy with 2 of the cameras and the doorbell camera and i decided to return them. When i made the appointment for a technician to come over they said he will come between 3-5pm and will take around 20 minutes. He came at 5:15 and took more than 1 hour. Before the technician left i asked him when i can find out what my monthly bill will be and how much refund i will get after returning the equipment and he said that I will receive an e-mail describing all these in about 1 hour. It has been a week and still haven't received anything. After 2 days i started to call ADT but nobody knew anything about the equipment returned and nobody was able to provide me any information's about my refund and my monthly bill. I tried every day for almost 1 week to get these information's without any success. I have decided to return all the equipment and close my contract with ADT. I don't think it can be worse than that. They only care about taking your money without providing anything in return, not even a correct information about what they sell and how much it costs. read more

System is just okay, and monitoring is more expensive than other systems. There are other security companies that provide systems with many more features. I consider these features important, and will be switching companies if ADT does not provide those features. ADT customer service is not helpful/communicative when feedback is submitted. read more

I was a customer over 2 years. The equipment constantly broke down. Each time, I had to wait 2-3 weeks from my call to get a tech to my home. I also had to be home the entire day to wait. The specific problem I am dealing with now is that one of my sensors has been down. I have a past due balance because I refuse to pay for a security system that doesn't work. Over the past 2 months, I have requested a tech 3 times, they refuse to send a tech because I would not pay.I terminated service. ADT is not dependable for customer service or reliable equipment. read more