Appalling service. This company bought out Hanes Fire Service which was a locally owned business…read moreproviding excellent customer service to businesses with fire extinguishers and fire suppression systems. They inherited Hanes' client list and appear to be doing their absolute utmost to drive every single one of those clients to other service providers. Instead of completing a fire suppression system inspection and providing us with a signed report as required by the Fire Marshall, we received absolutely nothing to even prove the inspection was completed. They did, however, be sure to send an invoice. When I called to inquire about the status of the inspection report, the lady informed me that it would not be forthcoming until the invoice was paid. What? That has NEVER been the procedure for any third party inspections and was absolutely not a business practice ever employed by Hanes. When I informed the lady that if that was standard practice, we would be looking for another service provider, she replied with supreme nonchalance, "okay". At this rate... I give them less than a year. I'm finding a local business to serve our needs.

From the owner: Summit Fire & Security is your one source for all fire protection and security solutions. Our…read moreinnovative team of experts takes pride in protecting you and your buildings from fire and intrusion. Our full suite of capabilities, including design, installation, testing, inspections, and maintenance offers complete and proactive care when you need it most. With a customer base spanning across the southwestern United States, we remain committed to providing our customers with an unmatched level of service and care.

Over charge you for install, they provide a doorbell, but charge 324.00 for your existing chime…read moreinside to be wired different. They said we will have the electrician send you a bill, electrician was there for 15 minutes, no parts needed, just rework the wires, I got a bill not from the electrician but from 1st alarm for 324.00. Seems they like to add a 200.00 premium.

My husband and I live on a busy corner and decided we needed a security system. After doing lots of…read moreresearch my husband and I decided to go with 1st Alarm. I'm SO GLAD we did! We called to set up an appointment and were offered a slot the following morning. We were kindly greeted by Justin, the installation technician. Justin and his partner conducted a complete walk through of our 1200 sqft home and offered suggestions on where to put motion sensors, door and window monitors, and signs/stickers. I'm not sure what you're used to but I was very impressed with the door sensors. Justin and his partner drilled a hole about the size of a nickle into the inside frame of our front and back door and inserted a sensor. His partner came through with a vacuum to clean up the wood shavings from the door. There are no wires or cords to fuss with or visible sensors on top of the door, but a small sensor on the inside of the door that you can only see, if you're really looking for it. Justin also told us where the best place to put our motion sensor and window monitors as well. One of the coolest things is the pad to control everything. It literally looks like an iPad. It is very user friendly and looks awesome! We also received two key fobs to secure our home while we are away and enter when we return without setting the alarm off. Moving on to the prices. The website has different packages you can choose to fit your needs. Our entire package was $45.00/ month for three years and there was a $69.00 installation fee. This included door sensors, window sensors, motion detector, 2 key fobs, 2 signs, a sheet of window stickers, and installation. I think this is a very reasonable deal for our piece of mind and sense of safety. I loved the customer service offered, and how well everything works. It is fast, efficient, and effective.