In short: My Event Pros did a *good* job at my wedding. There were several issues, however, for the…read moreprice, they did accomplish many of the agreed-upon duties, but I can't recommend them whole-heartedly.
We (husband and I) found them at a wedding expo and gave them our business because we figured it'd be easier to have 3 "parts" of the wedding (DJ, wedding coordinator, MC) coming from 1 business, to decrease the number of contact points (probably the biggest selling point). Leading up to the wedding, we would have calls with Erika (the wedding coordinator) about 1-2x/month to review details. It would be noted verbally and through the app that they request we fill out. I guess one of my mistakes was that I talked too much. In hindsight, we would ask her to state what the details were and I'd correct her if it was wrong.
So, day of, one example that immediately set the tone unfortunately, was her asking me what color the dessert tablecloth would be. This was alarming because I had already filled out their app and sent a PDF with step-by-step details, in order of occurrence for the day. This document had information for everyone (eg. flowers, photo, DJ, MC). I also planned for florals to be organized in a certain manner amongst the tables and my florist informed me later that she attempted to alter my choices.
I would also like to note that we (and some guests) felt that the MC was dressed too casually for the caliber of event, particularly because he was in the spotlight quite a bit. A suit would've been appropriate attire, not business casual.
The biggest concern and sour memory of the wedding was a last-minute charge, which happened 24 hours beforehand. Our wedding party went through rehearsal with Erika and all was great. We then went to lunch. At the tail end of lunch, Alan called me to say that he was researching the venue and his trailer would not be fitting in the venue's parking structure. Because of this, he would need to rent a U-Haul and, of course, would need to charge me. To clarify: we completely understand charging of a rental unit for that reason. What absolutely appalled us was the fact that he informed me of this charge a literal 24 hours before contract event start time. I empathize with not having experience with every venue, but he knew he had a special trailer that would require additional accommodations. Therefore, research and big charges should have been made earlier; in my opinion, 2-4 weeks in advance at a minimum. At the end of the night, we let them know that they would unfortunately not be receiving a tip as the money we allocated had to compensate for the owner's poor planning.
In the end, there were several details and decisions that were missed that impacted the big day. It is regrettable that when we think of the wedding, these are the top things that come up, instead of all the positive. If you are not a detail-oriented person, they will likely perform at a decent level for your needs.
