BEST PHONE SERVICE! Yes, I didn't even have to physically visit the location and they still gave me an exceptional experience. I needed car insurance asap as I was purchasing a vehicle at CarMax and the staff were sooo helpful I got my digital insurance card on the same day! Also, they have a useful text, call and email system. I was getting messages straight from the staff and they helped me the whole way! I need to give a major shoutout to Miguel and Celene, both had a friendly demeanor and EXCELLENT customer service skills! It's refreshing to get great service, they helped me through a very stressful event, buying car insurance lol. I'll be recommending them to all my family and friends. The staff at Adriana's found me the best insurance policy and explained each of my options in detail. Nobody was rude, everyone was patient and helpful on the phone! The value is there, I wouldn't recommend going off on your own to find car insurance because I almost got ripped off by AAA before coming here. Adriana's never pressured me or acted shady, all the staff are upfront and transparent. Adriana's also specializes in providing bilingual services, as soon as they picked up the phone the gentleman answered in English and Spanish! I was totally impressed! read more

Best insurance for a beginner driver! Thanks for the amazing deal! I thought I was gonna have to pay a fortune!

Horrible I have never felt so mislead in my entire life. I wasted $748 for one month of insurance. That included the fee that it cost to sign up for the insurance. It is classified under something else to make the term legal in order to collect a fee that is hundreds of dollars as well as the first month insurance payment. So I had a 3 series BMW the almost cheapest BMW you can possibly buy it was 2021 my insurance was around $327 per month plus that one time fee. Less than a month after purchasing this policy I bought a different car. I upgraded to a 5 series a 2022. My insurance jumped from $327 a month to over $948 dollars per month. I said what is going on??? It's not like I'm driving a Ferrari. I said you guys have got to do better. I don't have a bad driving record, and never had a DUI. My record is average. No major accidents. This was literally like throwing my money in the toilet and flushing it I would have got more satisfaction doing that if I stopped up the toilet possibly I could have got my money back. Trying to find humor in a messed up situation stay away from this insurance company. read more

Every time I come here is the same thing, 2 or 3 employees and 5+ customers waiting in the waiting area and they don't call next. They just stay in the computers without customers read more

Adriana's Insurance Services - 2 employees with 5 customers waiting for over 15 minutes - Home & Rental Insurance Near Me - Huntington Park, California

I was having a hard time getting approved for new insurance on my new car and I called them to find the cheapest insurance and after they gave me the cheapest one they could find I called the company myself and the price they gave me directly was like $800 less for the 6 month payment. They were nice and helpful but that kind of up charge by them was just a lot. I ended up just getting it from the insurance company they suggest for me directly to avoid their middle man fee. So I would say call them so they can tell you the cheapest company and then just hang up and call that company directly. read more

Esta Agencia VENDEDORA de aseguranza a 3ros son unos pillos después de dar estimado salen con accidentes INEXISTENTES y no dan información de tal o en que carro o lugar solo dicen que aparecen accidentes y que el estimado subió $200.00? This people are thieves after QUOTATION come with a ghost ACCIDENTS to bump the QUOTATION by hundreds when asked when? What car? And where? They just have the NERVE to tell you that is something that appears in your RECORD went to DMV and none accident appears in my Driving Record If posible keep away from this THIEVES read more

Make sure to come EARLY! If you come two hours before they close the girl with "blonde" highlights will get upset and remind you every 20 minutes that they're closing! She was unwilling to help and was in an irritable mood, she did not want to explain or try new solutions for us since she was upset we came in late, but they are open till 8 for a reason. If you don't want to work with customers don't go into customer service!! She treated my family with little care, if you're tired girl GO HOME don't come into work mad when customers come in while you are OPEN read more

Jose is awful. Should be fired. Beyond rude and unprofessional. I asked for his last name and he said "ok thanks for calling" and hung up on me. South Bay adrianas insurance. Don't go here. read more

On July 19. I called to get a quote I started chatting with both Manuel who asked me for vi # and other verification to help me.further my quote. He told.me I was going to get an even lower quote as I have have no accidents for 2 years Everything was going smoothly. After 26 min of back and forth information sharing he asked if I spoke Spanish because there were no agents available In English. I agreed. Josephina an agent finally picked up after 4 min wait. And tells me she has to.eun my I formation again. Said.manuel.lack the ability to give me accurate quote and in her system.it showed there was. O coverage available for me. After all that wait and transferring. I feel they need to better train staff they lack communication and the woman Josephine asked me to hold.one last time and she hung up on me. Disappointing. This is not a place I want to affiliate myself with I went with progressive instead. read more

FRAUD !!!!!Worst ever they took the down payment money never sent a email with the policy and never sent anything. When I called they terminated the policy and said there was nothing they could do about it. FRAUD!!!!!! 235 dollars down the drain ! Even asked well where is the termination letter that should have been emailed or mailed none. Never again ! 2 Wish I could give zero stars read more

Compre una aseguranza con esta compañía de Adrián insurance hace 6 meces y me dieron NATIONAL GENERAL . Y me di cuanta que me estaban cobrando mucho más que mi nueva aseguranza. Y por cancelar me cobraron dinero extra. Eso es un robo. Porque quiere decir que si no continúas con ellos tienes que pagarles de todos modos. Así que cuidado con estas compañía. Adriana insurance y NATIONAL GENERAL. read more

I'm kinda new at the whole insurance thing, but Jose really broke everything down very specifically and helped me very quickly and also got me the best deal for my car ,I highly recommend this Adriana's insurance if your a new car buyer that need insurance. read more

I went to renew my policy and Danny took care of me and my mother, Ive had this insurance for over a decade and Ive never felt more welcome. Danny took his time to answer all my questions and also to look at my profile and to compare prices to see what fits my budget the best. I left the office content with my policy and no doubts.I will be coming back to pay for my insurance in person just to greet Danny. Thank you for your help. read more

This place and it's employees are trash,not professional and no customer service, they purposely denied my insurance payment and let my insurance cancel so I would have to pay a fee of almost 600$ to get my insurance back, when I tried getting a refund because it was canceled due to their negligence all they would do is transfer my calls and hang up. They are scammers don't trust them. Better options out there for sure.. read more

Best customer service ever. Adrian monteon was extremely patient and friendly. Definitely recommend

Jose Portillo helped me a lot with getting insurance. I told him what I had going and he did the most to make sure I came out with a good rate. He was very friendly and make sure I came out with smile out the door. read more

Well where to start of... i had all state as my insurance company until they blew up there prices...it went from $81 to $210 monthly due to me having a DUI which I thought was ridiculous even though i expected a raise... i was kinda iffy about adrianas but hey they said it was cheaper than mostly anything else out there lol... So i got there an check in, i was attended by the insurance broker name hilda I told her i needed something as close as possible as my old rate an she worked her magic lol... she was very kind an professional an got me an awesome deal...give them a try you won't regret it read more

I opened a policy and Andrea Jimenez helped me how ever I finished paying the policy and signing all the required documents and called back to get my temporary proof of insurance and I was told she had left for the day and to call on Friday. read more

Best insurance place ever , got roadside assistance for free and cheapest rates !!!!! Good looking out Jose Portillo !

I LOVE this place Mayra helped me with my Insurance by phone. My registration was expired and suspended she helped me get my stickers and to renew my registration the price was the lowest I have ever gotten. (Yes, I called a lot of other insurance company.) I love this company because they have a lot of experience. The assistant have a long time working there. They know what they are doing. read more

I like the service they gave me and it a good deal to pay the insurance as a beginner driver for the cheapest rate. Let's see if everything goes okay. :) read more

Worst customer service ... was waiting for more then 20 minutes and all they were doing is talking and laughing and not helping customers.

Stay away!! Horrible business practice.. the reps are nice.. they will rip you off.. Just stay away!!

Samuel Lozada who is the Manager of multiple stores has been a true blessing. He makes the shopping experience very quick and pleasant. Samuel is very well coordinated and will get you what you need and guarantee excellent customer service to everyone. I believe one of the reasons he is a manager is because he is very knowledgeable and knows how to talk to each individual with kindness and professionalism. As a customer who had never dealt with insurance agencies, Samuel was able to explain every little aspect of my insurance policies. I was never left once with a question that Samuel was not able to answer and I was able to get what was best for myself and for my family. I highly recommend Adriana's insurance to anyone who wants a fair and honest insurance agency, but above all I recommend to talk to Samuel Lozada Store Manager for any questions or inquiries. read more

Waste of time...Ok so went in with my husband to see what we can do to save money. 2 people in the office with a multitude of empty desk. One lady with glasses on talking to some poor woman at her desk whiles another lady was on her personal cell phone. Ok it might be a client so I get it... Yet she continues the cell phone conversation doesnt acknowledge anybody and it would appear to me she was on a personal call. Finally after almost 10 minutes of waiting Cell Phone girl doesnt get up to help she yells across the room and says can I help you. So husband and I make are way to Cell Phone girls desk. Who has a coca cola cup on her desk a purse and said cell phone still on table. Then she asks how can I help you. I tell her my husband and I are looking to save money on insurance and want some quotes. She said do you have insurance with us. I said no. Her desk phone rings and she picks up doesn't excuse herself or anything. We got up and left. Not interested in my business fine not interested in you..... read more

Walked in , talking to us a mile away ( NOT PROFESSIONAL) it was this older lady with glasses very rude!! Asking us unnecessary questions, when we got our quote didn't want it told her we were going somewhere else and she immediately started talking back to us ! ADRIANAS INSURANCE IS RUDE AND UNPROFESSIONAL read more

So originally got my policy in another location came in with questions and I was treated so so awesome by everyone . I was thinking because i got it somewhere else they will not help me but it was not a single issue to find my policy. Gracias read more

Great place! Make sure you ask for Hilda Pina. She is the best and very helpful! All the agents are good but Hilda was very nice and informative. read more

I came here after dealing with another insurance company (not going to mention names but has an old army General as a mascot) who had terrible customer service and only cared about how much money they got out of me. I would honestly like to say that Hilda went above and beyond my expectations. She helped me open a new policy for 2 vehicles and I'm paying less than what I was paying with the other insurance Co. Not only that but I'm getting better coverage. I would really recommend this company to anyone who is tired paying so much and is tired of dealing with horrible customer service. THANK YOU HILDA FOR PROVIDING BEST IN CLASS CUSTOMER SERVICE!! read more

Very pleased with the service we received from Diana Romero. She was knowledgeable and very helpful, she also went above and beyond to get us a great rate on our insurance coverage. read more

We were able to get what was best for our cars, and I recommend speaking with Mayra, such a sweetheart and very helpful!!

Mayra and Luis have great customer service. They explain everything good. My wife was really happy.

Adriana's insurance company is on of the best brokers that's I have found. They have over 80 companies in their system through which they can quote me at the lowest rate possible!! Isn't that amazing!! I love this company because they really care about the costumer. Me!! They figure out my problem and then they find a solution. Everyone is so friendly and service is quick. Thank you Adriana's insurance!! Keep up the good work. You guys are awsome!! read more

I am very satisfied with the service I received when I came here. Staff greeted me as I walked in & I did not have to wait so long to be called up. Fast and good service. Special thanks to Jennifer Avila for helping me. She was very clear and informative. Also she answered many of my questions. She didn't take too long either which I appreciate and she always offers me the best prices. read more

This place is a total scam!!!! They charged me an arm and a leg!!! When I tried to go and talk to the manager they always give me the run around!!! Never going back!!!! Be careful of all the fees they charge you. They are not clear and they just swipe your card! This is total BS!!! You have to know someone there and trust them so they can help u if not they will rip u off for sure!!! read more

I need it insurance call this guys the agent there was very understanding of my needs and gave me an excellent rate!!!!! If you need cheap ins call this guys there awesome read more

horrible customer service ! this place is a scam ! charged me a $ 500 broker fee

Isabel was great in helping me to choose the right insurance. I would definitely would recommend her. She was polite, and respectful. Thank you for your help! read more

nice people and they do save you money but at the end they charge you for everything!!! when i was with Freway insurance they didnt over charge for services and i had Infinity Insurance know that Adrians put me with united alliance i can't make changes over the phone to remove or add cars to my policy and infinity i could do it all over the phone.. one my policy cycle ends im moving back... did not like Adriana's Insurance I preferred to pay a few $$$ more an being able to make any changes i want.. read more