We have adopted two kittens from the HSSV located at the Petco in Saratoga. Both experiences were…read moreexcellent. This time a woman working there named Cat helped us pick out our kitten and answer all our questions. She was very sweet and knowledgeable. Wouldn't have got my baby if she had not been there to help. Thank you! Also a volunteer named Florence was great help too!

I've tried to visit twice now, both times during posted business hours (once mid-day, once evening,…read morea couple months apart) they have been closed both times. The staff at Petco knows nothing about their hours either "it says they should be open...so they should be back there" both times

My experience with Animal Control officer Beltran was excellent. Mr. Beltran was very…read moreprofessional, friendly and was very helpful in resolving my problem. I would always choose Mr. Beltran if I ever need help from Animal Control in the future.

I called these guys to ask about a stray cat that just gave birth, but seemed lethargic. I let them…read moreknow she was still feeding her babies and if I can bring her in (not knowing how much longer she can make it). They said bc she's a stray, even if she is sick and it is an emergency they would turn her down and basically let her die ... i told them that's not very 'humanitarian' of them considering these places claim to 'love and care for animals' people and clinics like this don't love or care for animals unless they get a profit out of it ... these kinds of places don't care they just want money

Had to put my dog to sleep. Fill out form online, they follow up with emails. Setup appointment…read moredate and time, they send detailed instructions on where to drive in and park and call in. Staff very friendly and kind. The room is separate from the rest of the building and very clean and nice. Staff will explain all the steps. I've had two dogs brought to hssv for end of life services before and it was also very good for such hard times. I waited too long once and another dog passed away over night, don't wait too long to let your loved one go.

I had to cremate our arowana that had died back in April. I didn't know where to start as it was…read morea weekend and most Animal clinics were closed. Sally and Sophie, who were working at the Humane Society at the time were really helpful and assisted me through the process. Thank you so much!

Update: Barkley gave us 12.5 wonderful years and losing him was tough. Sonny just turned 12, but…read morethis resilient senior pup is still as energetic as ever despite losing his brother. We are so incredibly thankful for this organization for giving us such wonderful pups. They have made our house a home for over 10+ years and we never had any issues with health or behavior until their older age (11+)

I saw my little Rosie (Yorkshire Terrier) listed on Petfinder a couple weeks ago and I sent an…read moreemail, then called to follow up. They asked some questions, I came in to meet her and talk with them... and just a few days later I was able to pick her up! She is beautiful, healthy and full of energy. I am also happy to say that the process to adopt her was so quick, easy and smooth!!! (I've tried working with some other organizations that did not seem organized to say the least) Loree and Lanae were the ones I worked with and I just want to say thank you so much!!!

We went to an adoption event they were having this weekend and we fell in love with a pair of…read morekittens filled out the adoption application so we could meet them. Spoke with the owner for about thirty minutes before even heading inside to meet them to give her the baseline of things that typically raise concerns to cat rescues. We have two dogs, live in a studio, and they would stay in the bathroom while getting acclimated to us and the dogs. We let the rescue team know both dogs grew up around cats and have never shown any issues and they know to go to the door for potty time (ensuring the back door would not be left open for the cats safety). During this conversation I heavily emphasized and talked about my Pitty mix because she is off weird with people and we won't push that but she has never shown any signs of aggression towards other animals. They were very open to our situation and told us they do a "trial" period to ensure a smooth transition for the cats and even if it doesn't work out after the three weeks we can hand them back over with no ties. We were super excited to find a rescue that seemed open and willing to work with us. I have been the pet industry for over six years so I know how finicky cat rescues can be sometimes and was super excited to thought I have found some place different. We spent 45 minutes looking at the cats and they were absolutely adorable and we wanted to go through with the adoption process. We talked to the owner she approved our application and we set up at time for Monday for her to drop off the cats to us. We were told we would be getting a text from the foster that same evening confirming drop off time and sending over some pictures of the kittens. We didn't get anything that night knowing they were running the adoption event through the weekend and they may be busy we decided to send an inquiry email Sunday at around 3:40 pm. We didn't get a message back until almost 9pm on Sunday. The rescue staff knew both of us worked Monday-Friday so meet up would have to be after than. We went to the pet store on Saturday to buy the basic cat necessities and once we got a message confirming the meeting and that we would be receiving the cats we would order the bigger things (cat tree, things for outside of the bathroom, etc.) but given we weren't texted until 9pm the night before everything had not arrived or is now arriving today (Tuesday). When the foster arrived to our home we immediately felt judgment due to the location of our home. Before entering our home the foster asked to meet the dogs we allowed for her to meet one but again with my pit mix she is ultimately nervous around people and it's not worth stressing her out and the foster let us know that was a "concern" for her but ultimately something I didn't feel comfortable stressing my dog out for. After entering the home it just felt like a very judged and invasive process. Under the impression based on the interactions with the dogs she would not be leaving the cats with us she still proceeded to take pictures of our home which we do not know if they have been deleted or not. Ultimately I do not blame the rescue or the foster as I believe they are doing what they believe is best for the cats but I do also want to warn people that the adoption process was very very invasive and left us with an overall icky feeling. They got our hopes up and seemed super welcoming and willing to work with and then completely flipped when it came to meeting at our home and we were judged for a number of reasons. We set up our home for two new additions and still have materials being delivered to our home with no use now. Ultimately we just find it very rude and distasteful.

I recently applied to adopt a kitten and reached out to her foster. I was very interested and…read moreexcited, as I have a large home I own and years of experience caring for cats throughout their entire lives. I was surprised to be told to "pursue other kitties with other rescues." I completely understand if the kitten I applied for was ultimately a better fit for a home with other cats, and I respect making placement decisions in the animal's best interest. But the way this was communicated felt dismissive and unnecessarily hurtful. This experience has put me off from working with this rescue again. I hope all their sweet cats do find wonderful homes, but I can't recommend this organization based on how adopters are treated.

We found a young sparrow that seemed injured and unable to move much. We sent them videos of…read morecurrent condition of the bird. They were very responsive and asked us to take bird in to them for care. We gladly will be handing bird over to them for medical observation & care. I'm so glad we have organizations like this on our community.

I called for an injured crow from Fremont since our rehabilitation center here is temporarily…read moreclosed for a while. Authorities and resources centers instructed me to contact this facility and a very rude receptionist picked up. I understood that the location could not take in a "Fremont bird" asked her kindly if there are any recommendations of what my next steps would be and she straight up told me "No I can't help you." I hung up and received a message to contact the same place for help and again, was met with the same rude tone from the lady. "Yes you called earlier no we cannot take your bird." lasked her what I should do for overnight care since all of the sites near me are closed and again refused to help me. I am left dumbfounded with the lack of assistance, care, and actual work being put into this. Why hire this person in the first place?

What a wonderful day we had at Our Pack Animal rescues 5th annual Woofstock. The people who run…read morethis are so caring and compassionate in finding homes for these 4 legged kiddos. Please check them out and support in any way you can.

After adopting two rescues in August and realizing they were reactive to other dogs, we initially…read moreworked at home and around the neighborhood to start socializing them. That went well but we were ready to for the next step of getting closer to other dogs in a controlled way. This is when I found out about Our Pack's Sunday drop in dog training. I was much more comfortable with this approach over a dog training class because I felt we could participate as much or as little as we were able. So the first time, we mostly observed from a comfortable distance. The second time we selectively participated and, this last time, we were fully engaged in the class. So far, this has been the perfect next step for us and I plan to continue going on a regular basis. Thank you for making this available!