I always enjoy staying at this San Gabriel location. This is my fourth time. My friends and I are…read moreon a foodie road trip of mainly Asian food. My friends have been er been here, so I felt this was the best location especially since one of us is Chinese from Malaysia. It was nice because I was able to park at the Hilton honors spaces when available. At check in, Vincent was soft spoken, and courteous. He made sure my room was feather free as requested due to my asthma. Our room was ready when we arrived. Great since we were hungry, and we could drop off our luggage in the room before heading out. I always check round with my blacklight to see the cleanliness of a room. But the only reason I didn't give a five star this time was before I even checked with my blacklight, the curtains were open, and we saw dust caked on the dresser, lamp stand, and too of headboards. Unacceptable since two of my friends have allergies, and as an asthmatic I am allergic to three different dust mites. I called Vincent at the front desk and he immediately sent someone up. Now the train I have a four star and not a there is because of Linda from housekeeping. She said she understands because she has brothers who are asthmatic. When she saw how dusty the room was she also was appalled by the condition. Linda did a great job. Although we left a small to in the room for whoever will be cleaning next, we left something extra for Linda at the front desk. That being said the bathrooms were clean. Beddings clean but bed a little too hard for my liking. The other gals told me it was fine for them. We were going to try their dim sum restaurant downstairs, but we were pretty dim summed out, so we tried something different nearby.

The workers here are nice and friendly. This hotel make me feel like I was in China Town…read more The hotel is nice but somethings in the room I didn't like. I got room 615 and it feels like there's two attic in the room. One in the bathroom and one in the door way. The door looks nasty like the paint is chipping off. And the bathtub wall is chipped.

2022 was the last time Pacific Media Expo (PMX) took place and I'm glad it was local at the…read moreSheraton in San Gabriel, perfect for my panel where I shared about local anime adjacent businesses and restaurants. I'm praying one day they come back. The convention was held at the Sheraton San Gabriel which was the perfect size for a smaller con without being too crowded and without being too oversized. There's free parking if you're okay walking from the 99 Ranch Market plaza or if you find it in the close by residential area. Looks nice inside, the panel rooms were smaller, but accommodate the smaller attendee population too. Internet connection for the event was fine. Acoustics in the ballroom and panel rooms, along with AV set up was good. Lobby area and some just standard hotel backdrop were perfect for photos. Love that it's walking distance from lots of delicious food options. Staff were friendly and venue was nice and clean. Restrooms were clean each and every time.

I only booked this hotel because the website advertised a heated pool. That was literally the main…read morereason I chose this place for a staycation. I could've stayed at the Le Méridien in Arcadia, but I picked the Sheraton instead because of that feature. At check-in, I specifically asked again about the pool temperature, and staff assured me it was always kept between 80-85 degrees. To my surprise, the pool was absolutely not heated. When I called the front desk, they first said, "Oh yes, it should be" and "It's always 83 degrees." Once I explained the water was clearly cold, they changed the story to "We turn it off during certain hours," then immediately corrected themselves and said they were "having technical difficulties." At that point, I was already disappointed. Then I tried using the hotel room phone, which barely worked. The staff member kept saying, "I can't hear you," and then hung up without even attempting to follow up or figure out what the guest needed. Other issues: * WiFi was extremely slow and unreliable * TV streaming/WiFi barely worked * TV remote was terrible -- buttons had to be pressed hard and had a 5-second delay * Shower water never got hot enough Overall, this was a bad experience from start to finish. The hotel looks nice and has all the fancy bells and whistles, but the actual experience was frustrating and disappointing. To top it off, during checkout, nobody seemed to care about the issues I experienced. They just told me the total for the bill and moved on. Will not be coming back.

We stayed here for 60 days while our t house was getting repaired. It was great the staff is…read moreamazing. We stayed on the 7th floor and had a great view of the golf course and even Downyown L.A. the housekeeper Silvia was great she paid attention to every detail and even tucked in my daughter's dolls. The dog park area was nice with plenty of poop bags unfortunately not everyone picks up their dogs mess. If you walk up the hill there is a great grass area for your kids and dog to run. Breakfast has lots of options. Unfortunately no bar but they will take you up the hill to the other Hilton in a golf cart if you want dinner or drinks.

My family and I stayed at Home2 Suites by Hilton LA Montebello for 3 days while we were visiting…read moreSoCal. Our stay landed us on the 6th floor with quite a view. Our room faced the rear of the hotel overlooking the golf course and consisted of the beautiful lake. The room was spacious and clean, and fully equipped with things that make you feel like you're at home: plates, cups, bowls, utensils, + a full sized fridge. Bonus points because complimentary breakfast is offered daily. Hours of operation M-Fri are from 6am-9am. Weekend hours are from 7am-10am. This is absolutely THE BEST complimentary breakfast spread I have ever had the pleasure of taking part in. Granted, most places I've stayed @ doesn't offer this. Here you will find a waffle station with all of the toppings you could imagine, eggs, ham, sausage patties, assortment of cereals, yogurt, fruit cups, and fresh fruit. While I am not sure how great the options are for a vegetarian standpoint but I did notice meatless patties. My complaints: 1)The lighting within the room are positioned horribly. Whether you decide to use the restroom light or the ones located in the dining|kitchen area as a nightlight, they are both extremely bright making it difficult to sleep. My toddler and I struggled to sleep soundly due to us being sensitive sleepers. 2)Someone triggered the fire alarm during our stay. Walking down 6 flights of stairs with a toddler is already tough but adding in groups and groups of other patrons caused for more traffic than I was ready for. Once we made it back to the lobby we were told it was a false alarm. **insert EYE ROLLS emoji** 4 stars overall. Our stay was comfortable and parking was never an issue. Home2 Suites by Hilton LA Montebello comes recommended. I'd stay here again but would probably bring eye masks for myself and my toddler.

Clean room, decent location, prices competitive, neighborhood seems safe, lots of free amenities,…read moresuch as the breakfast and coffee, and lounge areas. The heat worked well, wasn't too noisy, shower hot, bathroom clean, no noise from other guests, so slept well. It rained, so did not use the pool, but it seemed fine. Lots of good shopping and coffee shops nearby, sense of community as well. I would stay again as they seem well run and friendly. There are a couple of minor things that I feel are worth mentioning. 1. The breakfast areas requires you to walk around the pool, which because it was raining was awkward. Normally in California (it never rains in Southern California ; ), this would be good, so not a big deal. 2. There were folks several times at the pavilion in the back corner "partaking", and I could smell it, especially when I had to park next to it. "Do what you want, just don't involve me." 3. I had parking anxiety as it was warned that the lot could fill up, but it was fine.

i wanted to like it here, but unfortunately it fell flat. the parking is really small & there's…read morebarely space at night. that's the main issue. also, the service was terrible because i never felt welcomed throughout my stay here. they were never welcoming sadly. in addition, when i initially arrived, the door wouldn't open and it was weird, however, i got the person at the front desk to help, and he got a key to open it. but it just seemed jammed and not welcoming because they were not prepared for me.

Forgot bag!! My…read moreFriend stayed here and left a shopping bag with gifts behind in their room. Called the next day and they weren't sure if housekeeping had thrown it away. But the following day the front desk had confirmed. I went to pick the bag up, front desk confirmed with my friend, check ID, and retrieved the bag for my friend. Friend = Super Happy (especially the bag was filled with gifts from Japan) Thank you Comfort Inn! & also Thank you Jakelline, for your Professionalism and Customer Service!!!

This place was great and unassuming. Tucked away between the 10 and 60 freeways on Atlantic Blvd,…read moreit got the job done. The staff was friendly, the hotel was clean, and breakfast was exactly what you'd expect from a Comfort Inn--reliable and satisfying. There's plenty of free parking, including four shaded spots underneath the hotel, conveniently located next to a couple of vending machines and an ice maker. The breakfast room is on the B floor, accessible by elevator or stairs. If you're a Choice Privileges member (Gold or higher), they let you check out past the standard 11 a.m. time, which is a nice perk. My only gripe was that the bed in my room wasn't the most comfortable--but it wasn't terrible either. Overall, I'll definitely stay here again when I'm back in town.

Very nice cozy hotel. Super clean rooms. Very nice people. I enjoy staying there…read more Jasmine and Mary at the front desk are super nice.

Very nice stay, and a very attentive staff! They even provide necessities in room and a light…read morebreakfast with coffee

I haven't travelled in a long time.... and decided to splurge and stayed here for two nights in…read moretheir Exclusive Patio Room with my senior dog, Bella (my other two went to the puppy hotel). I pre-paid the room, which saved me a bit of money. The hotel was able to accommodate my need for a small fridge and a microwave (for Bella's food). Everything at the hotel is lovely. Pasadena is a true gem. I loved walking in the Oak Knoll neighborhood and enjoying the wonderful gardens on the Langham property. Talking with many passersby. Taking deep breaths... finally feeling like I could and DID relax. I visited the Tap Room and the Terrace twice because we enjoyed our experience so much. Something that is unique to this hotel -- is the overwhelming friendly disposition of every staff member we encountered. From Nathan (the guy that works on the ponds and pools), to Max (at the Terrace), to Abby & Francis (at the Tap Room)... to the front staff (forgot his name) that helped me (even locating me in the Tap Room when they needed me)... Honestly, I think all of the staff truly likes this place, and THIS shows with how they treat their guests. No ask is too much and even though I didn't need anything crazy... just making it reasonable to travel with a senior dog that gets homemade meatballs, it was really a nice feeling. I would do anything for my pup, but this trip was really for me. I think Bella was sad to leave... and that's always a good sign; if you've stayed too long you're listless and lethargic (even), but we left still smiling and beaming from our experience. I needed it. And, I got exactly what I wanted. Thanks a million, to the Langham! My one suggestion/critique (albeit small) -- is they need to make the amenity fees more clear upon booking the room. I thought all of that was taken care of (and I was surprised by the daily charges).

I genuinely do not understand the hype around the The Langham Huntington, Pasadena. We've now given…read morethis hotel multiple chances over several years and every single experience has been disappointing. The first time was Valentine's Day shortly after I gave birth to our third child. My husband took me to The Terrace for a simple lunch because we live walking distance and thought it would be an easy, relaxing outing. Instead, we got terrible service and shockingly bad food for a supposedly luxury hotel. Completely forgettable experience. Then we tried the Teddy Bear Tea a few years later with our kids. Again, awful. The food and tea were both mediocre at best, and the setup felt chaotic and lazy compared to a proper afternoon tea service. Instead of the elegant presentation you'd expect, everyone was handed messy pre-plated trays dumped onto the table, and getting tea refills felt nearly impossible because staff were nowhere to be found. Last spring we decided to give the property another shot through a ResortPass cabana day. While the pool itself was peaceful, service was practically nonexistent. We spent more time trying to flag someone down for food and drinks than actually relaxing. For the prices they charge, pool service should not feel like a scavenger hunt. Most recently, I booked a one-night staycation to spend some one-on-one time with my oldest daughter. Same exact issues all over again. The pool was packed and there appeared to be ONE server working the entire area. The room itself felt extremely dated, and the bathroom fixtures were rusty and not particularly clean. My daughter actually told me the hotel "felt haunted," which honestly summed up the entire atmosphere perfectly. What's especially frustrating is how heavily they market themselves as family-friendly with all these supposed kid amenities and "special touches." They advertise things like a kids passport/scavenger hunt experience, so my husband specifically noted it in the reservation ahead of time and even called afterward to confirm. Despite all of that, nobody seemed to know what we were talking about and nothing was prepared. It perfectly captures the overall experience at this hotel: lots of luxury branding and promises, but completely disorganized execution once you actually arrive. At this point, it feels like this hotel survives entirely on its reputation and location, not on actual hospitality or quality. Beautiful grounds can only carry a property so far. For the price point, the service, food, upkeep, and overall experience are consistently unacceptable.

My stay was good. The hotel is nice, clean and quiet. Staff is friendly and very accommodating. The…read morereception has quick meals, snacks, drink and even toiletries. The bar is pretty decent with tv to catch a good game and they have a menu for food. My only issue is I got a few random bites out of nowhere and I'm assuming they came from here. It's not the end of the world, the rooms are cleaned everyday. I would stay again.

If you enjoy sleeping on pee or blood stained mattresses. Or ideal time is having a filthy room…read morewith ants. O did I mention one of the two elevators stops while your in them and the hotel has to reset the elevator to get you out. Save your hard earned money. Go somewhere else. My company put us up in this gross hotel. After complaining about house keeping not cleaning the rooms. Photos speak for themselves. I was moved out of room 313 and into 334. Same thing pee or blood in the mattress. There fluid stains on the walls. It's to difficult for housekeeping to wipe countertops down or dust. Or even vacuum the room. What other say about the loud music is true. The ants infestation is true as well. Management can say there sorry all they want but actions speak louder than words. Looks at my photos. They speak for themselves.