I'm adding them to my phone book! They saved my night. I work full time plus and am a full time…read morestudent. Today my 12 hour shift became a 15 hour shift, and on 2 hours of sleep the night before. Dragging my tired and hungry self home to get a few hours of studying bed when my sister called. She had a flat tire. No problem I thought... I can change a tire in a few minutes. Cut to an hour later, we're frozen, she is near tears, and I'm beyond tired. A very nice gentleman has stopped to help and given up. A Kego Harbor police officer has tried, made a trip back to the station and tried again... no luck. The bolt that holds the under mounted spare is rusted and partially broken now. The police officer offers to call a tow truck. Turns out it was JJs. They showed up in less then 10minutes! Expecting to get the car towed at this point. The driver, who sadly I didn't catch his name, has the bolt off in less then a minute. And the spare on and we are on the road home in less then 5 minutes! So grateful for everyone's help tonight. The driver from JJ had no idea what kind of day I had, just wished me a good night and sent us on our way. I won't forget his, or any of their kindness anytime soon. Thank you so much, again!

This was one of the worst customer service experiences I've ever had…read more My vehicle was towed after I parked on a residential street in front of my friend's house where I've parked many times before. There are no signs indicating that parking was prohibited on that side of the street. When I first contacted the tow company, I was quoted approximately $100 to retrieve my vehicle. I was told I could come get it the next day. However, when I attempted to retrieve it, I discovered they would not release the vehicle that day, despite their website indicating they operate 24 hours. No one had informed me there was a cutoff time or that additional storage charges would continue to accumulate. By the following day, the amount due had jumped to approximately $370. The most disturbing part wasn't even the money--it was the way we were treated. From the moment we walked into the office, the staff were immediately hostile, argumentative, and confrontational. Instead of calmly answering questions, they repeatedly accused us of lying and escalated what should have been a straightforward vehicle release into an unnecessary confrontation. It felt like they had no interest in explaining the charges or resolving the situation professionally. I simply wanted to understand why the price had nearly tripled and why I had not been told about the additional fees when I called. Rather than receiving clear answers, I was met with hostility and they assaulted my friend surrounding him right in his face trying to get him to fight them. It was so messed up! If you ever have the misfortune of dealing with this company, document everything. Ask for itemized receipts, write down the names of everyone you speak with, record the dates and times of every phone call, and verify every fee before you hang up. I certainly wish I had. Avoid this company at all costs, they are crooks.

Just got a tow from Southfield to Troy when my car died in rush hour traffic. My insurance company…read moresaid it would be two hours to get a tow truck to me. Bob Adams was there in 20 minutes. Charged a reasonable price. Was friendly as can be. And I was home eating dinner before the original tow truck would have even arrived. Lesson learned. Just call Bob Adams first.

Carl was super courteous on the phone and they answered all my questions about a tow.read more

Great mechanics and professional care! You should use Franklin Auto Service if you have any car…read moretroubles

They were friendly. However, they charged me $165 just to diagnose the problem with my car. Then…read morethey tried to charge me $775 (including the $165) to fix the problem. I left. I went to another mechanic who charged me $350 to fix the same issue. The other mechanic diagnosed the problem with my description of the issue and wouldn't have charged me $165 for the diagnoses. I'm not sure why there was such a price discrepancy. Perhaps they tried to scam me (as I'm not a car person and I don't know better) or their prices are simply outrageous. Either way, I won't be going back.

I have been coming to Darrell's for years as I used to work in the same plaza. Everyone I've…read moreencountered there, especially Jason, has always been incredibly accommodating and helpful. They always give me a fair price and the work is done super quick. I've never made an appt so I can't speak to that process, but even just walking in my car is usually done in a few hours.

They treat you like a human and deliver on time. I have been using them for the last three years…read moreand have never been disappointed. The nice thing about them is that they offer options for the service, allowing you to choose your cost. paul c

My daughter was in a collision in Northville, her vehicle was taken to Mayflower Towing in…read morePlymouth. She called the tow yard prior to going to pick up her vehicle but was not told that she needed a clearance from Northville Police Department. She is a recent kidney transplant patient and this ordeal caused her unnecessary stress which she did not need. She had to go back a second day to take care of getting her vehicle. I would not recommend this company. The charges are more than excessive and customer service is not good.

I have had two experiences with Mayflower Towing and both were terrible. The charges are…read moreexcessive. Avoid this company. The cost and customer service are terrible.

Lost control in icy conditions ended stuck in a snow drift... contacted my roadside for a winch…read moreout when a TAC truck rolled up to make sure I was okay. After a 10 minute phone call with roadside I was back on the road wother nothing more than a fist bump and a "drive safe" I will try to use TAC anytime I have an issue and will recommend them to anyone

I needed a jump at my house and decided to support local. Guy showed up in his personal truck with…read morea portable battery jumper over 5 hours later. Took less than 10 minutes. Charged $150 plus a 10%!!! service charge for having to use a credit card (that's an additional 7% profit to them). He didn't even disclose the amount of the credit card surcharge to me. I needed another charge (defective new battery) a few months later and decided to call a place in Brighton. Only charged $30, no credit card surcharge, showed up in less than an hour and extremely polite. No doubt taken for a girly fool by TAC. Choose somewhere ethical.

I came in with some minor paint repairs to be done to preserve my Chevy Colorado. I left with my…read moretruck looking so much better. The best part was being charge WAY LESS than originally quoted!

Everything about this place is amazing. The staff takes their time with you, understands and feel…read morefor any sort of situation you have going on, very informative and they give you pretty realistic quotes but still do outstanding work. Overall great staff and place.

Great service and quality work at a good value for your money. Can't get much better than that.read more

We were quoted by a company that sells tires and does minor repairs that our suspension system was…read moretotally shot and would cost more than $4 thousand to repair...on a car worth $1,600. We next took our car to Painless Autoworks,. The vehicle was thoroughly checked out and test driven, which took them quite a bit of time. They found nothing wrong with the car, whereas this established tire dealership franchise was trying to charge us thousands of dollars for unneeded work. We later found out that we were not the only ones who experienced high estimates for unnecessary work at this firm. I asked the gentleman at Painless Autoworks how much we owed them for their time. He said we owed "nothing." In a time of bad customer service, dishonesty and greed by some businesses, I feel blessed to have found an auto repair business that I can trust. Thank you Painless Autoworks. You've renewed my faith that there are still honest businesses in the auto repair industry.