All because I wanted a new code so I could change a few things in Company maintenance section. I have been using groundskeeper lite for 14 year and in 2019 I upgraded to groundskeeper pro because my business had grown a lot. Boy that was a big mistake by me mostly because of covid I would rate the 7.1.3 pro from a 1 to 10 as a 7. It's most likely some users rating will be higher and some lower. I told them I refuse to pay more for a software I bought from them. Seems to me everything cost you money with them. If it is a free upgrade, they don't contact you in any form about the upgrade. I guess they expect all their customers to check up themselves. Then when you go to their site The major upgrades cost $ I never seen any updates on their site that where free but maybe I wasn't looking at the right place on their site. To me their replies seem to be automated except the one where they say there sending a refund. When I wasn't getting any results, I said I guess I will have to write a review. This person assumed I was going to leave bad review and I was threatened with a law suit if I left a defamatory review. As you can see in some of the reviews hear they do the same thing with threats of lawsuit. I guess they call this good business relation. LOL Over the years I have moved and phone numbers have changed, with the groundskeeper lite there was never a problem with changing those In Company maintenance section. But in order to change your address and phone or even the business name you have to pay for that now.definition ran·som·ware noun a type of malicious software designed to block access to a computer system until a sum of money is paid. I guess they consider me as a person of piracy. I'm bad! guess I should have re-read their rules. It has been 4 years since I read them and my memory on that is zero. To me it's all about the $ with them. Not their current customers. Just think they take customers complaints about problems with the software. Then they improve those problems then charge you for the upgrade for those problems and or improvements. So, to get rid of me they decided to refund my money for the software. So, I guess they believe I am the original software owner and not someone else trying to get something free from them or so-called piracy. I guess their thought is I wouldn't leave a negative review. It is really sad that instead of just sending me a new code so I could make changes in the Company maintenance section. They prefer to have me purchase a different software program and say goodbye. Guess they consider that good customers relation and service. Note I have no intentions of cashing the refund for a software I used for 18 years, I prefer leaving a review. Yes, I was Pissed off when I go to bill a customer and was blocked from doing anything because I made changes to my company maintenance section. I was totally frustrated with there replies and did use the F---U word in response Here are the reply's I got back from my question and my responding replies to their reply. Our registration process allows the software to be used on multiple computers without having to purchase multiple copies for new or additional computers, being that it is registered to a person, and not to a computer, as is many other software products. This process not only protects our company from software piracy but also protects the end-user from theft of their company data from their employees. About 15% of the address change requests that are processed turn out to be fraudulent due mainly to a partnership breakup, or from a former employee who has decided to start their own business. In this scenario, the person making the request poses as the registered user to be able to change the company info to their own. We can only verify that the person making the request is the actual registered user by requiring supporting documentation as proof. The overwhelming majority of end-users prefer this type of registration to protect their data and to avoid having to pay for the same software product multiple times. The $25 fee we charge, recovers only a portion of the actual labor and material costs associated with issuing a new registration number, IE. Printing, mailing, postage, and correspondence. To access your data, change the company info back to what it was prior to making the change.Slander is a crime, not to be confused with freedom of speech. You should consult a lawyer or legal aid if that is what your intent is. We have been awarded legal fees in past lawsuits, as well as damages. You have been warned.We strongly suggest you shop for software elsewhere. We will be sending you a check for $384.45 for our software products. This will terminate our business relationship. read more